Cynthia Hughes

Champions Gate, Florida ***** H: 321-***-**** adj0q4@r.postjobfree.com

Account Executive Business Development Client Success Manager

Focused and determined business professional, I offer the motivation to drive bottom line growth, and I love to cultivate profitable business relationships built on respect, loyalty, and trust. I do this by defining management strategies; supporting others on my team; and sharing ideas to improve company results, these are all objectives I focus on for success.

Core Competencies

●Event Management

●Time Management

●Relationship Management

●Active Listening/Questioning

●Presentation Preparation & Delivery

●Business Writing

●New Account Development

●Project Management

●Hospitality Industry

●Team Leadership & Collaboration

●Negotiation

●Adaptability

Technologies

• Microsoft Office • Oracle • Compass • Meeting Matrix • Salesforce • R2 • FL215 License

Professional Experience

Licensed Sales Agent/Broker 5/2020 to Present

HPOne Medicare Solutions Orlando, FL

●Selling all lines of Medicare products including Medicare Advantage, Medicare Supplement, Ancillary (Dental, Vision, Hearing), Hospital indemnity plans, and cancer and stroke policies.

●Remote outbound position in which you are calling Medicare beneficiaries who at some point have expressed interest in the products.

●Continue to provide continuous, excellent customer service to clients to build strong book of business.

●Set appointments to identify prospective client’s financial resources and needs and offer expert insurance policy recommendations to generate sales.

Account Executive 10/2017 to 10/2019

LMG, LLC Orlando, FL

●Handling all aspects of the overall management of the pre-show, show execution, and post event process.

●Executing complex events at the convention and hotel venues and extensive hands-on experience with maintaining client relationships and a high level of customer service.

●Work with Labor and Equipment Logistics to provide information and assist with the scheduling and coordination of show technicians to suit the requirements of the clients, working within the limits of established policy.

●Ability to identify stakeholder needs and respond creatively listening to information, asking probing questions, applying knowledge and determining solutions.

●Developed relationships with clients and provided individualized customer service to maintain longevity of accounts.

●Collaborated with other key personnel to determine opportunities that would advance business objectives.

Sales Manager 05/2013 to 08/2017

Presentation Services Audio Visual, PSAV Orlando, FL

●Grew overall audiovisual revenue and profitability to as much as 5%, while maximizing customer satisfaction from pre-event planning through post-event phases of service.

●Cultivated and maintained the business relationship with the hotel partners to enhance relationships with clients.

●Annual clients to manage were approximately 72/year.

●Utilized an understanding of costs associated with sales, including labor, commission and equipment outsourcing to maximize gross profit of approximately 42%.

●Provided consultant-style sales of AV production for memorable, high-quality event productions to as much as $250k as an average spend on a large event.

●Identified and managed key team members to incorporate into sales process at the onset to ensure technically sound solutions were proposed.

●During production managed up to 10 operations staff to ensure a successful event.

●Sold & managed the first 3 mobile apps when rolled out.

●Customer relationship skills allowed me to exceed my sales goals year to year by 1% to as much as 5%.

●They endorsed me for exceeding these sales driven goals by awarding me Top Hotel Sales Performer multiple times.

Administrative/Operations 04/2006 to 04/2013

PSAV Presentation Services Orlando, FL

●Provided executive-level administrative support to (3) Directors; (4) sales staff; and coordinated corporate luncheons.

●Organized the details of special events, corporate agendas, and itineraries.

●Recorded and managed up to 8 direct vendor relations, purchases of supplies/equipment, payroll of 30 employees, and equipment tracking.

Acted as the overall liaison between all departments and hotel partners.

●Created and maintained spreadsheets and developed administrative and logistical reports.

●Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.

●Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.

●Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.

●Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.

Education and Training

Bachelor of Science: Business Management

Kaplan University

Customer Relationship Management, Process Scheduling, Business Process Management, Conflict Management & Team Dynamics, Managerial Finance & Accounting, and Operations Management

Volunteering

Food Distribution, Second Harvest Food Bank, Orlando FL 2014

Block Fundraiser, Leukemia & Lymphoma Society, Orlando FL 2006-2010

Volunteer, ForKids, Inc., Virginia Beach, VA 2008

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