Customer Care Office
Resume:
CURRICULUM VITAE
PERSONAL DETAILS
NOMBINI CEKISO
Residential Address
** *** ***** ******** *** 8 Cosmo City 2188
ID Number: 781**********
Cell: 067******* /063*******
Alternative no. 067*******
Email address: adj0nd@r.postjobfree.com
Nationality: South African
Languages: Xhosa and English,Zulu,
HIGH SCHOOL EDUCATION
MATRIC (1998) : Mt Ayliff Senior Secondary School
XHOSA
ENGLISH
ECONOMICS
MATHEMATHICS
ACCOUNTING
TERTIARY EDUCATION
QUALIFICATIONS: _
1. Diploma N6 Business Management –KRUGERSDORP COLLEGE
Financial Accounting N4,N5,N6
Entrepreneurship and Business management N4,N5,N6
Computer Practice N4,N5,N6
Computerized Financial System N6
Sales management N5
Certificate in Pastel Payroll for Windows
Certificate in Effective business etiquette and office entertainment
Communications
2.OTHER CERTIFICATE OBTAINED AT WORK
Certificate in Excellent Customer Care
Certificate in Report Writing
3. studied computer–Boston College
SUBJECTS OBTAINED
Internet, e-mail
Computer Practise
Ms Excel
Ms PowerPoint
Ms Access
Ms Office
Spreadsheet
Praxis
CAREER OBJECTIVES
Key skills and competencies
●Communication
Leadership
Time management
Strategic thinking
Budget management
Sales and marketing
Organisation
●Manage operations
Allocate resources to meet business goals
Plan objectives
Organise the different business functions to meet objectives
Organise, supervise and motivate personnel
●Good communication skills
●Presentation skills
●Ability to work under pressure
●Planning and organizing
●Supervisory skills
●Report writing
●Technical skill
EMPLOYMENT HISTORY
WORKING DETAILS
COMPANY
EMPLOYMENT DATES
DESIGNATION
Department ofSocial Development
2003 October to 2004 march (Deloitte&touch contractor)
Grant Administrator
Duties:
1. Provide Customer Care
1.1 Advise client on grant types available
1.2 Advise client on requirements for different grant types
from clients
1.6 Render a helpdesk service
1.7 Make telephonic enquiries and follow up and doing
1.8 Scan and email
Documents
1.9 photo copy relevant
Documents for clients
2. Screen Grant Application
2.1 Interview client to determine client needs and purpose of visit; Issue client with relevant grant forms to be completed in the case of 1st visit
2.2 Confirm availability of documentation required / provided documentation if necessary
2.3 Enquire and validate correct information on SOCPEN
2.4 Make copies of all supporting documents and take fingerprints when necessary
2.5 Complete documentation checklist and attach all supporting documents and refer client for capturing and attesting
3. Capture grant applications on the system
3.1 Check if all documents are signed and submitted
3.2 Complete grant application forms
3.4 Open beneficiary file on the system
3.5Refer client for verification / approval of grant
4.Conduct quality control on grant applications
4.1 Check completeness of applications and all supporting documents
4.2 Cross check data with file information / documentation and SOCPEN
4.3 If any variance identified re-capture for correction and forward to verification if no variances
5. Process other grant documentation /Perform other grants value chain functions
5.1 Assist with bookings for medical examinations
5.2 File documentation relating to grant process
5.3 Do batch control of beneficiary files for dispatch to document management centre
5.4 Process and / or capture documents relating to the grants process and other related beneficiary maintenance tasks for example;
Reviews and life certificates
Change of addresses, banking details
Method of payment,
Transfers,
Pay point and address changes
Grant suspension etc
5.5 Assist with the collation and compilation of management information (Statistics
5.6 Monitor services provided at service points
5.7 Conduct home visits
5.8 Assist with enrolments for payment purposes, do enrolments.
●Effectively render Social Security services, Screening and completing customer checklist
● Handling confidential and critical information.
●Receive applications in terms of the relevant Act,
●Attend to social grant related queries to prevent litigation,
●Prepare statistical performance templates
●Review all identified grants on SOCPEN and MIS
●Assist in completion of projects and prepare recommendations for management.
●Customer care enquiries as a front officer
●Capture new and review social grant applications on MIS and SOCPEN
●Re activate lapsed and suspended social grants on SOCPEN .
●Cancelation of social grants as per request
●Transfer beneficiaries from one Province to another Province
●Change pension numbers /ID and combine ID.
●Transfer children from one beneficiary to another.
●Issuing food parcels to the beneficiaries in the office and to the rural areas
●Issuing school uniform to vulnerable learners who are identified by Social workers fl.
●Arranging and batch social grant files according to grant types and submit to the District Office.
●Co-ordination Foster Reviews in the office
●Ensuring the compilation and analysis of foster care grant reviews report
REFERENCES:
NAME
POSITION HELD
CONTACT NUMBER
Mrs N Tinyane
Senior Grant Administrator Mt Ayliff Office
Ms STISHI
Team Leader
Mr s .
Fatyi
Local Office Manager
Contact this candidate