Manager Digital Marketing
Resume:
William Page
Warrensville Hts OH
**********@*****.***
Seasoned Project Management leader who provides guidance to corporate leadership teams on third party data, software products and services to achieve business objectives. Led implementation & procurement processes from non-disclosure agreement thru Software Development Life Cycle & Software implementation.
Key Strengths:
Contract Management
Scope Management
Process Creation
ServiceNow
Budget Management
Project Management
Contract Management
Relationship Management
KPI Development
Requirement Acquisitions
PROFESSIONAL EXPERIENCE
Sr. Software Asset Manager
Precision Management Systems, Jersey City, New Jersey
Feb 2020 to June 2020
Led teams in the creation of functional specifications for implementation, enhancements, and custom reporting from internal and external reporting tools.
Acted as a SME for E-Procurement platforms, e.g. Coupa, Oracle, Zycus, Flexera etc.
Led teams in the utilization of contract, software license, and risk management tools
Led teams in the implementation of Third Party Data Programs at enterprise, eg App-Pre-Fill, MVR monitoring programs, FCRA and NON-FCRA data programs, ISO forms filing tools.
Ownership of internal and external business partner relationships
Liaison between business unit(s) systems development and Information Security Teams.
Led teams in the development / design of new plans, programs, processes, and products up to enterprise level.
Responsible for the program’s scope, schedule, budget, resource, risks and issue management, quality controls and cross functional status reporting.
Managed complex multi-faceted / interrelated projects that span across multiple competencies or department boundaries
Managed the cross project/program dependencies and ensured alignment on all fronts (scope, resources, budget, timeline, risks/issues, communication, etc)
Communicated and worked with stakeholders to meet their needs and address the issues as they occurred
Negotiated deadlines and drove the development and execution of program and project.
Leveraged understanding of current industry standards/environment to impact decisions and indicate recommendations.
Played both program/project manager roles
Align, tracked, and reported overall program/project cost to portfolio
Ensured all project resources are properly identified and their project roles and responsibilities are clearly defined
Identified project risks and implemented a risk management plan to mitigate project risks.
Vendor Relationship Manager/Implementation Manager
Westfield Insurance, Westfield Center Ohio
March 2015 to Jan 2020
Main point of contact for suppliers that have new or changing products; connect internally with business areas to share findings
Supplier Relationship Manager for multiple third-party supplier relationships
Led cross-functional activities, ensuring completion of projects.
Led project teams in the implementations of digital B2B & B2C programs
Leveraged understanding of current industry standards/environment to impact decisions and indicate recommendations.
Led teams in the implementation of Digital Marketing, Asset Management, E-commerce, comparative raters, and Agency Management systems
Ensured project controls were in place throughout the SDLC and communicated per RACI standards.
Research and provide recommendations for new data sources to be used
Led team on the migration from Flexera to Zycus procurement systems
Managed NDA thru IRQ/SLA using Zycus procurement systems.
Acted as the SME for InsurTech and Third-Party Vendors in the financial services business vertical
Led workflow improvements, cost reduction, and automated policy processing teams.
Co-led the contract process including crafting and securing all Request for documents, Master Service Agreements, Statements of Work, Service Level Agreements and Business Continuity Plans.
Led the teams in developing requirements & testing of products during all stages of the Software development life cycle, & implementation.
Led the teams in developing pricing models for software & data acquisitions based on Key Process Indicators.
Prepared and presented business cases and plans as necessary to justify proposed solutions and business investments.
Complete understanding of business and procurement issues, priorities, goals and strategies.
Managed strategic supplier relationships and contract negotiations
Genomic & Genetic Testing Insurance Appeals Representative
Quadax LLC
Middleburg Hts. Ohio
Jan 2014 to Mar 2015
Led a team in creating processes, workflows, and appeal language for disputed Genomic and Genetic testing for solid tumor & metastatic breast cancer patients.
Collaborated with internal and external legal teams in presenting empirical data, peer reviewed, and scientific data, in insurance arbitrations, medical determination/necessity hearings.
Participated in the w completion, all genetic testing appeals and grievance cases in compliance with contract service standards.
Sr Captive Commercial Claims Representative
National Interstate Insurance, Richfield, Ohio
March 2011 to June 2013
Financial accountability for commercial property & casualty, & hazardous material losses.
Reviewed each claim for proper coverage, and worked to make coverage decisions based on policy language, FNOL, Recorded Statements, Scene Investigations, and Witness Statements
Planned, coordinated, and/or managed information necessary to support legal and business needs.
Ordered and managed the administration of materials for commercial projects.
Managed complex claims with liability limits up to $5 million us dollars.
Managed litigation processes with outside counsel
Vendor management and cost control
Founder and CEO
PEG LLC, Bedford, Ohio
April 2003 to June 2013
Secured funding via public and private lenders for the acquisition of multifamily residential real estate
Negotiated the purchase of approx. $1.3 mill USD of multifamily residential properties throughout the NE Ohio inner ring and outer ring communities.
Hired and led a team of 4 contractors and skilled tradesmen
Drafted all renovation and repair estimates using XACT ware estimating systems.
Lead and mentored young tradesmen
Financial management
Payroll Management
Supply and Inventory management
Frequently met with real estate agents and real estate brokers to build and maintain business relationships.
Insurance Repair Analyst
Safeguard Properties, Valley View, OH
May 2005 to June 2009
Responsible for repairs of insured foreclosed properties throughout United States and its territories.
Negotiated pricing and repair processes with claims adjusters
Monitored and controlled expenses.
Initiate, monitor, control, manage property repairs to convey the property to lienholders
Reviewed and evaluated forced placed insurance carrier policies to ensure compliance.
Reviewed and negotiated emergency service estimates with vendors
Evaluated and handled demolition of insured properties when properties could not be conveyed to government & private lien holders
Managed litigated files
Senior Claims Adjuster
Farmers Insurance, LA Mirada, CA
Feb 1999 to June 2003
Financial accountability for commercial property, causality, & hazardous material losses.
Reviewed each claim for proper coverage, and work to make coverage decisions
Planned, coordinated, and/or managed information necessary to support legal and business needs.
Ordered and managed the administration of materials for commercial projects.
Managed complex claims with liability limits up to 5 million us dollars.
Managed litigation processes with outside counsel
Vendor management and cost control
EDUCATION
Master of Science Applied Management Indiana Wesleyan University 2014
Bachelor of Science, Business Management, Indiana Wesleyan University 2011
Associate in General Insurance (AINS) Insurance Educational Institution Brea CA 1996
LICENSURES
Paralegal Studies Certificate, Southern California College of Business & Law, Brea, CA 1994
SOFTWARE SKILLS
Hiperos, Zycus, Excel, Visio, MS Project, PowerPoint, Prezi, Salesforce, Python, Oracle Database management, CCC, XACTware,
SME: ITC Turbo rater, ACS 3000. E2Value, CoreLogic, Dunn & Bradstreet, Ezlynx, Cupa, Flexera, Pitney Bows, Lexis Nexis Data, Flexera, Cupa, Verisk data, ISO Forms, TransUnion data, FCRA & NON FCRA, Insurance Compliance, Cyber Risk Assessments, Geospatial data, HIPA, PII,OFAC
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