customer relationship manager,team mangement,retention,closing, sales

Pravina Sanjay Mistry

E-Mail : adj0ie@r.postjobfree.com

Mob No : 975**-***** / 816-***-****

CAREER OBJECTIVE:

To look myself in growing path with the growth of an organization. And govern organization's growth path towards positive direction. Also give maximum strives for non-stop growth of the organization.

SKILLS:

I am committed towards my work & the organization. Consistency is my best skills ever. I am self-starter & self-motivated and always eager to take initiatives and learn new things

Positive Governance & Generate Reciprocal Output

WORK EXPERIENCE:

Tire I - SENIOR CRM & OPERATION MANAGER - SHELTREX DEVELOPERS PVT.LTD.

April’16 Till Present

To provide complete post sales service to the clients to maintain healthy n professional relationship

To generate Welcome letters

To confirm and provide the cost sheet.

To inform and update the construction milestone

To generate the demand letters & GST and other taxes tracking through ERP.

To manage the collection revenue target for Construction link payment plan clients

To generate timely receipt of the payment

To track the updation of all entries in ERP

To generate interest letter, pre cancellation letter and cancellation letter

To prepare MIS reports .

Handling customers queries & communication independently through portal

To provide resolution with in TAT

To handle cancellation clients & Tracking Refund

To retain the cancellation client by building strong client repo and by providing various offers and sales strategy etc.

To prepare the matrix of critical complaint and escalate and present to the re-dressal / corporate office.

To attend and convince Corporate office visit new clients by project presentation and closures.

To be a part of negotiation in Walk-ins and retention client.

To line up the Registration of the clients

To attend and join office visit existing clients for further discussion and query resolution.

To maintain healthy professional relationship.

SR.CUSTOMER SERVICE MANAGER - INVESTOR'S CLINIC INFRATECH PVT. LTD.

October 2013 to October 2015

To manage services provided to the lead base clients regards to the pitch projects

To aquisite client from marketing activity like company lead, sms blast and develop the client relations for professional betterment.

To provide the services to the exiting as well a new clients from booking till possession with the allotment letter, receipt, cost sheet, payment plan, loans etc.

ASSOCIATE BUSINESS MANAGER - ICICI PRUDENTIAL LIFE INSURANCE CO.

December 2008 to September 2013

Tire I - Recruitment & Development

Screening, Recruiting & managing team of 45 Financial Consultants including 3 MDRT,1 COT,1TOT

Making Schedule for their Training & Development.

Making Schedule for their Induction Programme.

Screening & Recruitment of Distribution Leaders.

Imparting Individual sessions to entire Sales Force.

Tire II - Sales & Services / Client Relationship Management

Giving Emphasis To Increase Revenue Percentage Month On Month Basis

Spreading Equity Linked Financial Instrument Knowledge In Various Customer Segment

Team Management & Enhancement, Including Making Revenue Increase Policies.

Managing & Monitoring AUM (Asset under Management) On Daily Basis.

Giving Emphasis on Customer Relations, Customer Services & Customer Retention.

Tire III - Planning & Strategy

Framing Various Profit Generating Policies To Hunt Various Segment Of Customer

Developing New Strategies To Extract Business From Area

Giving Support To The Entire Team To Maintain Quality And Service Standards In Support Of The Customer Service Level

Identify, Recommend, And Implement Of Operational Efficiencies To Drive Consecutive Improvement In The Execution Of Processes Assist Customer Strategy And Planning Team

Maintain Team Performance Report Of The Financial Consultants & Distributors

Ensure All The Processes And Strategies Pertaining To Team Performance & Revenue Enhancement Are As Decided At Zonal Level To Ensure Performance On Track

Prevention Of Any Fraudulent Practices & Money Laundering

Ensure Process Development & Adherence To Documented Processes At Branch / Zonal Level, And Timely Escalation Of Deviations

PREVIOUS WORK EXPERIENCE:

Work as part time tutor for std. 5th to 9th from 1986-1996

Work with Babubhai & Sons as accountant cum stock manager from 1990-1993

Work with Shakti sales (Nirma washing powder distributor) as accountant 1993-1996

Proprietor of boutique from 2004 -2008

ACHEIVEMENT OF SYSTEMATIC & FOCUS WORK STRETEGY:

Joined As An Insurance Advisor In March 2008 & Got Promoted Unit Manager In Dec 2008

No.1 Manger In Co. Initiative For Oct, Nov, Dec-2008

No.1 Manager In Mid-Year Leadership Challenge And Qualify For Hong Kong 2009-2010

No 2 Manager In Super Summit Achiever Club

Completed Goal Sheet And Promoted As Senior Agency Manager I.E. From Um To Sam In Dec-2009

Completed Goal Sheet Of Senior Agency Manager And Promoted As Associate Business Manager In Dec - 2010

EDUCATIONAL QUALIFICATION:

Bachelor of Commerce from Mumbai University in the year 1993

Successfully completed Certification Exam Jan-2013 in the category of Corporate Governance from BSE Institute Ltd.

Diploma in Integrated Application and System Analysis

EXTRA QUALIFICATION:

IT Awareness:

Well versed with various WINDOWS & EXCEL platform based software

Well versed with Internet Surfing & relevant content downloading

PERSONAL DETAILS:

Name : Pravina Sanjay Mistry

Address : 204 / Shreepark Co. Op Hsg. Soc, Hatkesh, Mira Bhayander Rd

Mira Road (E), Mumbai, 401107

Nationality : Indian

Marital status : Married

Languages Known : English, Hindi, Marathi & Guajarati

DECLARATION:

I hereby declare that the above mentioned qualification and matter is true to best of my knowledge.

PLACE: Mumbai

DATE: 29/01/2020

(PRAVINA SANJAY MISTRY)

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