P a g e * *

C. Jeff Baltes

Qualpro Consulting - Owner

adj0gc@r.postjobfree.com • 260-***-****

www.linkedin.com/in/c-jeff-baltes-ba2a132 • Lagrange, Indiana Detail-oriented Quality Assurance professional with a distinguished career in risk mitigation and quality system implementation, known for expertly planning, navigating, and executing projects in compliance with ISO standards. Education

Bachelor of Science: Business

Administration and General

Management

Pacific Western University, Los

Angeles, CA

Certifications

Certified Manager of Quality

American Society for Quality (ASQ),

January 2019

Certified Trainer of 8D Problem-

Solving

Ford Motor Company, 1999

Certified Lean Champion

LMSPI, 2007

ISO 9001:2015 Lead Auditor with

IATF Exemplar Global Certified

16949:2016 and AS9100

ASQ, 2018

Certified Six Sigma Black Belt

Productivity Inc., 1997

Chartered Project Professional

Association for Project

Management, February, 2017

Affiliations

American Society for Quality (ASQ),

Senior Member

1986 - Present

Qualifications Summary

• Competent leader, with a proven history of managing both small- and large- scale projects in established as well as new plants.

• Profound knowledge of quality standards and statistical analysis tools; a Black Belt in Lean Six Sigma and an expert in Automotive APQP and Medical Device IQ-OQ-PQ processes.

• Trusted resource on risk identification and mitigation pursuant to ISO 13485 and CGMP, PFMEA as well as regulatory compliance.

• Adept at problem-solving methodologies, specifically Global 8D and Five Whys of root-cause analysis.

• Articulate, compelling communicator, bringing to the table an elegant set of interpersonal skills that facilitate cohesive teambuilding. Career Experience

Qualpro Consulting, Lagrange, IN May 2014 – Present Chief Executive Officer/President

Guide all day-to-day operations. Interview, hire, onboard, and evaluate staff for various roles, helping them graduate the Growth Training Matrix. Generate financial statements and analyze profit-and-loss reports to gauge Key Performance Indicators

(KPIs). Administer statistical process control by upskilling associates in the Minitab software for all critical-to-quality characteristics. Key achievements:

• Mounted a team buy-in using the A3 process, which enhanced First Pass Yield

(FPY) by 41%, minimized scrap by 22%, and reduced Customer Reject Rate

(parts per million) by 27%.

• Recruited Quality Assessment staff for a new plant and led the team to formulate a Quality System compliant with TS 1699, resulting in successful registration after a single audit.

• Trained Quality Engineers at nine Whirlpool plants across North America in three programs:

1. Zero Defects Forward

2. Eight disciplines (8D) of problem-solving

3. Five whys (5Y) root-cause analysis

• Brought the Engineering Department at Whirlpool Amana, Iowa, up to speed on the Prosci ADKAR model for organizational change.

P a g e 2 2

Robert Weed Plywood, Bristol, IN Aug 2012 – May 2014 Quality Assurance & Regulatory Affairs Manager

Directed the Quality Assessment department to design and effectuate a Supplier Quality System compliant with ISO 9001. Appraised suppliers’ adherence to contractual obligations regarding quality and on-time delivery standards. Cataloged all on-floor inspection devices to IATF 16949 requirements. Key achievements:

• Enforced strict cost controls and boosted operational efficiency, improving supplier on-time-delivery (OTD) by 12% and reducing supplier parts-per-million (PPM) by 41%, which resulted in a steep drop of more than $500K in cost avoidance of onsite rejects.

• Enriched the company’s partnership with IKEA by more than $10M in potential new revenues via the ISO 9001 implementation.

• Led a team 4 to design and execute Gage Repeatability and Reproducibility (GR&R) tests, enhancing FPY by more than 30%.

Utilimaster Corporation, Wakarusa, IN Jan 2012 – Aug 2012 Supplier Quality Manager (Consultant-Contractor)

Oversaw the global quality standards pursuant to inspection readiness, regulatory compliance of the audit program, and surveying the health of the Quality System. Provided guidance to the internal audit team members and site management. Organized, under severe time constraints, the launch of a new medium-duty utility vehicle for Isuzu, Federal Express, and UPS in coordination with the Utilimaster supply base, ensuring orderly completion of all tasks by deadlines. Key achievements:

• Led a team 12 Suppliers to implement the Advanced Product Quality Planning (APQP) framework and the five levels of Production Part Approval Process (PPAP) procedure during the launch of a new utility vehicle.

• Developed the Utilimaster supply base into AIAG Process Failure Mode and Effects Analysis (PFMEA), PPAP, MSA and Control Plan.

FXI Corporation, Fort Wayne, IN Aug 2011 – Aug 2012 Quality Systems Manager

Supervised and mentored the operations team in the capacity of ISO/TS 16949 and ISO 13485 Management Representative, instructing them in critical problem-solving protocols as outlined in the Five Whys root-cause analysis. Managed two shift labs that tested the compliance of produced materials with industry standards. Directed the operations team to implement PPAP for products from a foam-processing center that had been newly acquired. Key achievements:

• Eliminated wastages and inefficiencies in the material test requirements as per ISO 13485 for medical devices, boosting year-on-year profitability by 3%.

• Identified opportunity to cut costs by up to $18K by outsourcing calibration of gages, scales, and equipment to a subcontractor.

• Achieved zero audit findings in six different second-party audits that were conducted in the automotive, medical device, and consumer-goods products that passed through the Quality System. Additional Experience

Midwest Quality Assurance Manager, Prince Manufacturing, Garrett and Avilla, IN Coatings and Assembly Supplier in the Medical Device and Defense Segments. – 4 years

Division Quality Manager, United Technology Automotive, Injection Molding Supplier Tier 1 Automotve – 3 years Quality Manager, Bundy Tubing, Ashley, IN Brick and Mortar Start Up for a Tier 1 Supplier to Automotive providing Brake and Fuel Tubing Assemblies

Quality Manager, Tenneco Automotive, Goshen, IN. Tier 1 Automotive Supplying Catalytic Converters utilizing Stamping, Welding and Metal Forming products.

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