Management, leadership, process improvement, administrative assistant
Resume:
Crystalyn Parker
Snohomish, WA *8290
adj02m@r.postjobfree.com
I enjoy motivating and influencing leaders and teams. Accelerating through challenges and creating cultures that embrace continuous improvement are my towering strengths.
Leadership Development Achievements
Leaders Taking Flight Boeing March 2015
Leaders in Flight Boeing June 2015
Leaders at Full Throttle Boeing July 2015
Transition to Management Training Boeing December 2013
Co-led AIW for Reducing Standard Waste Boeing November 2013
Lean Certification Villanova University 2011
Six Sigma Green Belt Certification Villanova University 2011
Coursework toward Business degree Everett Community College 2004-2005
Diploma with High Honors Mariner High School Everett 2000
Leadership Core Competencies
Leadership & Process Development – I enjoy constant learning, teaching, & practical application
ISO 9001 / FAA regulated Quality Management Systems experienced professional
Mentorship - active in cross functional, collaborative initiatives and goal attainment processes
Lean Manufacturing: Accelerated Improvement Workshops, Flow, RCCA, and Pull Systems
Excellent computer skills: MS Office, Excel, PowerPoint, Photoshop, MS Project, Visio, Bluebeam, Smartsheet, Kahua, MS Planner, SharePoint
OSHA 10 certified
Industry Experience
Account Manager I Amazon, Seattle, WA 04/2020 – Present)
Working with Brands in getting protected through Transparency
Communicate and problem solve with the brand/customer
Responsible for sending out Aging SIMs report 1-2 times a week
Training peers on new processes
Business Ops Manager – Microsoft Account CBRE, Redmond, WA 04/2018 – 1/2020)
Responsible for business metrics, strategic management of project resources, developing processes and standards to streamline overall business operations
Ensured project milestones were met and a rhythm of business was maintained.
Used tools to report out on our status at an executive level.
Developed the Onboarding process for new employees and vendors.
Prepared, reviewed and monitored project status from every view.
Managed process improvement, controls for specialized software and other functions enabling the department or business unit to meet objectives in an effective and efficient manner.
Created and maintained SOP’s and trainings.
Industry Experience continued on Page 2
AWS TCS Lead & Project Manager Amazon, Seattle, WA (11/2016 – 4/2018)
Owned escalated customer contacts and leading the effort to satisfactorily resolve them
Performed deep dive analysis on selected customer contacts to gather lessons learned, then use that information to update internal reference materials and processes
Provided prompt, efficient, detailed, customer-oriented service to AWS customers
Worked with other customer support teams to ensure a consistent and high-quality level of support
Drove projects that improve support-related processes
Worked with customers to understand how they use AWS services, and provided valuable feedback to business and development teams
Acted as an advocate for our customer, reported and acted on observed areas for improvement
Actively sought solutions to customer needs, communicated trends to leadership, and suggested innovative solutions on behalf of the customer experience
Assumed responsibility for detailed knowledge about specific product lines and features
Manufacturing Manager on 787 Boeing Company, Everett, WA (8/2012 – 11/2015)
Safety Council Leader
Led team to world class performance on KPI’s; Exceeded cost metrics
Managed “right first time” project that significantly reduced rework
Leaned out constraints within the manufacturing processes
Maintained 99% on schedule and in station work consistently (internal OTD metric)
Led team progressively through Employee Involvement / Engagement phases
Managed employees who performed activities in multiple manufacturing disciplines.
Developed and executed business plans, policies and procedures
Developed organizational and technical strategies
Provided technical management of suppliers and lead process improvement
Developed partnerships with customers, stakeholders, peers, and direct reports
Provided oversight and approval of technical approaches, products and processes
Developed strategies to promote employee engagement and goal attainment
Industry Experience continued on Page 3
AWS Billing and Accounts Agent Amazon, Seattle, WA (2/2016 – 11/2016)
Provided prompt, efficient, detailed, customer-oriented service to AWS customers
Became a voice and advocate for our customers; created effective solutions
Liaison for customer / business develop teams
oAWS services optimization
oAWS critical launches
oAWS support events
Analyzed and communicated trends in customer experience up to Amazon leadership
oHigh focus on detailed knowledge about specific product lines and features
FWD /AFT Join Team Lead, Boeing Company, Everett, WA (10/2009 – 8/2012)
Led, guided, and directed small teams to ensure Safety, Quality, Delivery, Cost and People metrics were planned and executed
Coached peers and employees through collaborative Lean teaming events
Supported “Right the First Time” quality initiatives including Lean problem solving
Onboarded new employees to the team and processes
Manufacturing Technician on 787, Boeing Company, Everett, WA (04/2007 – 8/2012)
Align and Join the 787, 41 section to the 43 section (Fwd Circ Join), on time, with the highest quality and exceptional workmanship, at/or under budget
Ensure conformity to FAA and Boeing values and standards
Maintaining a Safe, FOD-free and tool-controlled work environment for our stakeholders.
Boeing Professional Development Courses
Employee Involvement Leadership Training
Facilitating 101
Team Leader Training
21 Irrefutable Laws of Leadership
17 Laws of Teamwork; Lean 101
Lean 201
Principles & Qualities of Genuine Leadership
Effective Team Building
Providing Constructive Feedback
Developing Others
Giving Recognition
Planning for Performance Discussions
Clarifying Performance Expectations
Correcting Performance Problems
Conducting Performance Reviews
Problem Solving Results and Solutions
Building Team Pride and Purpose
Developing Team Agility- Day to Day Tools
Resolving Conflicts within Your Team
Negotiating Resources for Your Team
Listening in a Hectic World
Speaking to Influence Others
Addressing Emotions at Work
Resolving Conflicts with Your Peers
Hallmarks of Supervisory Success
Delegating for Shared Success
Influencing for Win-Win
Gaining Commitment to Preset Goals
Moving the Organization Forward
Personal Strategies for Navigating Change
CPR and First Aid
Managing within the Law
First Line Success Management training
Manufacturing Technician Certifications: Airplane Brake and Tow; Developing Others; Drilling for Quality; 787 FOD Qualification; 787 Tube Torqueing; Seal 787 Body; Various Bond and Ground Type Certifications, engineering drawings (Catia, Enovia, Redars).
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