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Driver Manager

Abu Dhabi, United Arab Emirates
December 28, 2020

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Curriculum Vitae

Jaouad El Hayar



Dear Sir and Madam,

- Over 13 years of professional driving in United Arab Emirates with luxury brands and hotel establishments.

- Ability to effectively hire, train and manage my staff

- Payroll management, scheduling, reports, and inventory

In addition to my extensive UAE driving experience, I have excellent communication skills. I always maintain a gracious and professional manner when communicating with people, including customers and colleagues. My broad experience and range of skills make me a superior candidate for this position.

My resume, which is below, provides additional information on my background and qualifications. I look forward to hearing from you as soon as possible to arrange time for an interview.

Thank you for your consideration.

Personal Information:

Name : Jaouad El Hayar




Place of birth



Place of Birth






Marital Status



Visa Status



Religion : Muslim

Passport No : AG1359015

Driver’s License : UAE Driving License Holder number (3/5)

Educational Background:

-High School Certificate Literature 2003

-Fish Canning Techniques Diplomat 2004

-French Language Training

-English Language Training

Professional Experience:

Transport Officer inTakreer Oil and Refining Company (Contractor Employee) (Abu Dhabi, Ruwais)- Since 08th June 2014 and current position.

-Create routine trips in CSS system.

-Create profile for the new users.

-Manage Driver details, Bus details and focal point details in the CSS system.

-Manager Route information and Time Schedule for CSS Buses.

-Review the reservation and confirm the bookings are genuine.

-Daily bus checking.

-Assess the bus condition and Drivers appearance and behavior.

-Prepare Report.

-Provide technical support for the focal point and employees, for the issues related with CSS online system.

IHG - Transport Supervisor since 01st July 2012 Till 01 May 2014

-Handling transport for Intercontinental Dubai Festival City, Crown Plaza Hotel, Al Badia Golf Club and Intercontinental Resident Suites

-Dispatching of hotel drivers for airport pickups and chauffeur services.

-Provide leadership and direction to drivers to include process improvement, team building, coaching and feedback.

-Respond promptly to incoming communications dealing with any query in a timely, efficient and appropriate manner.

-Organize, plan and implement transportation solutions for hotel guests that utilize the best cost option to maximize profitability and customer satisfaction

- Assesses incidents, complaints and/or accidents for the purpose of resolving or recommending a resolution to the situation.

-Process and audit driver logs, vehicle condition reports and other paperwork in compliance with IHG regulations.

-Conducts regular inspections for the purpose of ensuring work quality, performance and production, and assuring that staff performance is meeting established standards and expectations.

-Maintains personnel records and other mandated information which is required (e.g. route information, budget, vehicle inspection

-Records, fuel use, time reports, personnel records

- Monitors transportation budget for the purpose of ensuring that allocations are accurate and funds are maximized.

-Performs personnel administrative functions (e.g. hiring, training, supervising, evaluating, providing professional development

-Supervises department personnel Including hiring/termination recommendations, planning / scheduling / coordinating activities.

-Make suggestions that will drive forward performance, promote value for money, challenge and help resolve service delivery problems

-Maintain a high level of health and safety for yourself and the drivers under your supervision

-Undertake any other duties not listed, as requested by the Company

Address Dubai Mall – Driver agent 10 May 2010 till 12 September 2011

-Drive safely at all times adhering to all traffic laws and speed limits keeping in mind the safety of the guests and maintain the vehicles in proper shape.

-Possess knowledge of major landmarks in Dubai, Abu Dhabi and Northern Emirates.

-Provide guests with luggage assistance by loading / unloading luggage for guests also provide trolley assistance when required.

-Complete daily vehicle checklist (before & after using a vehicle).

-Ensure all logbooks, including mobile, vehicle and Job Cards are completed correctly every time.

-Ensure the vehicle logs are completed each time the vehicle is used.

-Stock the limousines with daily newspapers, drinking water, cold towels, hotel brochures and maintaining the Emaar Standards.

-Take the vehicles to the car wash on a regular basis making sure they are clean from the in and outside at all times.

-Act as a sales person of all Emaar properties and products.


Dhow Palace Hotel – April 2006 till January 2009

-Driver and airport Representative

Pearl Intercontinental Creek Hotel – 1 October 2009 till 01 May 2010

-Driver and Airport Representative

Languages and Computer skills

-Arabic is mother language,

-French, English – Fluent, spoken and written

-Hindi - spoken language

-Strong knowledge of MS Office Suite, Word, Excel, PowerPoint, Outlook, Access

-Hobbies: Football and Music


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