Jaouad El Hayar
Dear Sir and Madam,
- Over 13 years of professional driving in United Arab Emirates with luxury brands and hotel establishments.
- Ability to effectively hire, train and manage my staff
- Payroll management, scheduling, reports, and inventory
In addition to my extensive UAE driving experience, I have excellent communication skills. I always maintain a gracious and professional manner when communicating with people, including customers and colleagues. My broad experience and range of skills make me a superior candidate for this position.
My resume, which is below, provides additional information on my background and qualifications. I look forward to hearing from you as soon as possible to arrange time for an interview.
Thank you for your consideration.
Name : Jaouad El Hayar
Place of birth
Place of Birth
Religion : Muslim
Passport No : AG1359015
Driver’s License : UAE Driving License Holder number (3/5)
-High School Certificate Literature 2003
-Fish Canning Techniques Diplomat 2004
-French Language Training
-English Language Training
Transport Officer inTakreer Oil and Refining Company (Contractor Employee) (Abu Dhabi, Ruwais)- Since 08th June 2014 and current position.
-Create routine trips in CSS system.
-Create profile for the new users.
-Manage Driver details, Bus details and focal point details in the CSS system.
-Manager Route information and Time Schedule for CSS Buses.
-Review the reservation and confirm the bookings are genuine.
-Daily bus checking.
-Assess the bus condition and Drivers appearance and behavior.
-Provide technical support for the focal point and employees, for the issues related with CSS online system.
IHG - Transport Supervisor since 01st July 2012 Till 01 May 2014
-Handling transport for Intercontinental Dubai Festival City, Crown Plaza Hotel, Al Badia Golf Club and Intercontinental Resident Suites
-Dispatching of hotel drivers for airport pickups and chauffeur services.
-Provide leadership and direction to drivers to include process improvement, team building, coaching and feedback.
-Respond promptly to incoming communications dealing with any query in a timely, efficient and appropriate manner.
-Organize, plan and implement transportation solutions for hotel guests that utilize the best cost option to maximize profitability and customer satisfaction
- Assesses incidents, complaints and/or accidents for the purpose of resolving or recommending a resolution to the situation.
-Process and audit driver logs, vehicle condition reports and other paperwork in compliance with IHG regulations.
-Conducts regular inspections for the purpose of ensuring work quality, performance and production, and assuring that staff performance is meeting established standards and expectations.
-Maintains personnel records and other mandated information which is required (e.g. route information, budget, vehicle inspection
-Records, fuel use, time reports, personnel records
- Monitors transportation budget for the purpose of ensuring that allocations are accurate and funds are maximized.
-Performs personnel administrative functions (e.g. hiring, training, supervising, evaluating, providing professional development
-Supervises department personnel Including hiring/termination recommendations, planning / scheduling / coordinating activities.
-Make suggestions that will drive forward performance, promote value for money, challenge and help resolve service delivery problems
-Maintain a high level of health and safety for yourself and the drivers under your supervision
-Undertake any other duties not listed, as requested by the Company
Address Dubai Mall – Driver agent 10 May 2010 till 12 September 2011
-Drive safely at all times adhering to all traffic laws and speed limits keeping in mind the safety of the guests and maintain the vehicles in proper shape.
-Possess knowledge of major landmarks in Dubai, Abu Dhabi and Northern Emirates.
-Provide guests with luggage assistance by loading / unloading luggage for guests also provide trolley assistance when required.
-Complete daily vehicle checklist (before & after using a vehicle).
-Ensure all logbooks, including mobile, vehicle and Job Cards are completed correctly every time.
-Ensure the vehicle logs are completed each time the vehicle is used.
-Stock the limousines with daily newspapers, drinking water, cold towels, hotel brochures and maintaining the Emaar Standards.
-Take the vehicles to the car wash on a regular basis making sure they are clean from the in and outside at all times.
-Act as a sales person of all Emaar properties and products.
Dhow Palace Hotel – April 2006 till January 2009
-Driver and airport Representative
Pearl Intercontinental Creek Hotel – 1 October 2009 till 01 May 2010
-Driver and Airport Representative
Languages and Computer skills
-Arabic is mother language,
-French, English – Fluent, spoken and written
-Hindi - spoken language
-Strong knowledge of MS Office Suite, Word, Excel, PowerPoint, Outlook, Access
-Hobbies: Football and Music
JAOUAD EL HAYAR