Customer service representative

MERCY AMARACHI NWEKE

First gate, Jakande housing estate, Jakande, Lekki,,

+234********** adizx7@r.postjobfree.com

July 2020 - Present

December, 2019 - October, 2020

April, 2014 - August, 2015

CAREER OBJECTIVE

Looking for a position where I can integrate strategies to develop and expand existing customer sales, brand and product evolution in order to actualise organisational objectives.

EXPERIENCE

SKAPOMAH Global Limited

Customer service representative

Defused customer concerns with exceptional conflict and problem resolution skills.

Coordinate timely response to online customer interactions and research on complex issues.

Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service.

Assist call-in customers with questions and orders.

Build long-term loyal customer relations by providing top-notch services and detailed order, account and service information.

Educate customers on promotions to enhance sales.

Address customers complaints and ensure satisfaction by employing timely and effective solutions.

Develop clients rapport by promptly processing requests and resolving financial discrepancies. Army Children School, Dukku Barracks, Birnin-kebbi, Kebbi state Teacher

Supported teachers and students by mentoring on classroom management, lesson planning and activity organisations.

Reviewed curriculum and devised alternate approaches to presenting lessons to increase students' understanding.

Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centred learning.

Directed after-school tutoring and mentoring program serving 10 elementary school students.

Incorporated exciting and engaging activities to inforce students participation and hands-on learning.

Met with administrators and department team members to work on curriculum planning and assessment methods.

Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.

Jofams Computer Ltd, Abakaliki, Ebonyi state

Front desk attendant

Assisted in-coming and out-going customers with information and problem solving.

Responsible for typing and documentation of daily proceedings.

Organised meetings within and outside the office setting. EDUCATION

Alex-ekwueme Federal University, Ndufu-alike Ikwo

Psychology

2019

Bethel Comprehensive Secondary School, Abakaliki, Enonyi State West African Senior School Certificate Examination

2013

Army Children School 1, Nkwagu-Abakaliki, Ebonyi State First School Leaving Certificate Examination

2008

MERCY AMARACHI NWEKE

TECHNICAL SKILLS

Proficient with the use and effective application of soft skill and business etiquette Skilled in the use of Microsoft office.

Efficient in data analysis.

Strategic sales and problem solving knowledge

Payment processing, documentation and reporting

Good team player and ability to work with or without supervision Active listening, good communication and interpersonal skills Professional telephone demeanour and multi-line phone talent Customer relationship management and key stakeholder relationship building First call resolution and inbound customer service PERSONAL PROFILE

LinkedIn : https://www.linkedin.com/in/mercy-amarachi-nweke-449a9718a REFERENCE

Available upon request. - ""

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