MERCY AMARACHI NWEKE
First gate, Jakande housing estate, Jakande, Lekki,,
July 2020 - Present
December, 2019 - October, 2020
April, 2014 - August, 2015
Looking for a position where I can integrate strategies to develop and expand existing customer sales, brand and product evolution in order to actualise organisational objectives.
SKAPOMAH Global Limited
Customer service representative
Defused customer concerns with exceptional conﬂict and problem resolution skills.
Coordinate timely response to online customer interactions and research on complex issues.
Evaluate customer information to explore issues, develop potential solutions and maintain high-quality service.
Assist call-in customers with questions and orders.
Build long-term loyal customer relations by providing top-notch services and detailed order, account and service information.
Educate customers on promotions to enhance sales.
Address customers complaints and ensure satisfaction by employing timely and effective solutions.
Develop clients rapport by promptly processing requests and resolving ﬁnancial discrepancies. Army Children School, Dukku Barracks, Birnin-kebbi, Kebbi state Teacher
Supported teachers and students by mentoring on classroom management, lesson planning and activity organisations.
Reviewed curriculum and devised alternate approaches to presenting lessons to increase students' understanding.
Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student centred learning.
Directed after-school tutoring and mentoring program serving 10 elementary school students.
Incorporated exciting and engaging activities to inforce students participation and hands-on learning.
Met with administrators and department team members to work on curriculum planning and assessment methods.
Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
Jofams Computer Ltd, Abakaliki, Ebonyi state
Front desk attendant
Assisted in-coming and out-going customers with information and problem solving.
Responsible for typing and documentation of daily proceedings.
Organised meetings within and outside the oﬃce setting. EDUCATION
Alex-ekwueme Federal University, Ndufu-alike Ikwo
Bethel Comprehensive Secondary School, Abakaliki, Enonyi State West African Senior School Certiﬁcate Examination
Army Children School 1, Nkwagu-Abakaliki, Ebonyi State First School Leaving Certiﬁcate Examination
MERCY AMARACHI NWEKE
Proﬁcient with the use and effective application of soft skill and business etiquette Skilled in the use of Microsoft oﬃce.
Eﬃcient in data analysis.
Strategic sales and problem solving knowledge
Payment processing, documentation and reporting
Good team player and ability to work with or without supervision Active listening, good communication and interpersonal skills Professional telephone demeanour and multi-line phone talent Customer relationship management and key stakeholder relationship building First call resolution and inbound customer service PERSONAL PROFILE
LinkedIn : https://www.linkedin.com/in/mercy-amarachi-nweke-449a9718a REFERENCE
Available upon request. - ""