Customer service representative, data entry, data management

CHRISTINA LAWSON

W@H Customer Service Agent Talbott, TN 37877 ***********@*****.***

423-***-**** home phone 423-***-**** cell

A position in Customer Service where my organizational and communication skills and natural ability to help people find resolution to pressing issues will contribute to the company’s efforts to retain markets etc. . Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Agent

Amazon.com

May 2016 to December 2018

Answered inbound customer service calls in a polite and respectful manner, listened and instructed on how to resolve customers issues, entered the appropriate data in customer database, logged phone times into employee ID system, always made sure the customer was absolutely satisfied and instructed them to take a survey to rate the call after we were finished with the call.

Admistrative Assistant

Wellco Enterprises - Morristown, TN January 2014 to May 2016

Answered and quickly redirected calls.

Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Ordered and distributed office supplies while adhering to a fixed office budget. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages.

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Opened and properly distributed incoming mail. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Organized all new hire, security and temporary paperwork. Completed data entry, tracked resumes and maintained the applicant tracking system. Assisted senior recruiting staff with career fairs and recruiting events. Screened all visitors and directed them to the correct employee or office.

Receptionist

Oxygen Plus Medical - Pikeville, KY

May 2011 to January 2014

Reviewed medical records for completeness and filed records in alphabetic and numeric order. Organized forms, made photocopies, filed records and prepared correspondence and reports. Added new material to file records and created new records.

Communicated with domestic and overseas offices to shipments.

Assisted with receptionist duties, file organization and research and development.

Obtained scanned records and uploaded them into the database.

Scanned documentation and entered into the database. Managed the CEO's complex and frequently changing travel arrangements and coordinated the preplanning of trips.

Created expense reports, budgets and filing systems. Developed and maintained an alert system for upcoming deadlines on incoming requests and events. Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination. Frequently used word processing, spreadsheet, database and presentation software. Developed and maintained an internal client filing system.

EDUCATION

High school diploma

SKILLS

•Computer Operation

•Communication Skills

•Organizational Skills

•Computer Skills

•Cash Handling

•Upselling

•Typing

•Customer Service

•Time Management

•Merchandising

•Auditing, travel arrangements, customer-oriented (3 years)

•Research

•Logistics

•Word Processing

•ATS

•HR Sourcing

•yes (3 years)

CERTIFICATIONS AND LICENSES

CPR

ASSESSMENTS

Customer Focus & Orientation — Proficient

September 2020

Responding to customer situations with sensitivity.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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