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Document Control Office

Dubai, United Arab Emirates
December 28, 2020

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Laurence Igno – CV

Address : Al Baraha Dubai, UAE

Mobile : +971**********

Email address :


With over (11) years working experience, (6) years working in United Arab Emirates. I have knowledge with inter-commerce system used in customs declaration. I am adaptable and able to live and work in remote locations. I am flexible and willing to work under pressure with minimum supervision. Seeking long term employment where I can grow professionally and further enhance my skills, knowledge and experience.


IT and Programs:

-Inter commerce system


-Olive system

-Microsoft Office

-(Word, Excel and PowerPoint)

-Adobe Acrobat Pro

-Microsoft Outlook



-Well- developed communication skills gained from different company that I have worked with.


-Strong ability to interact with co-workers and ability to adapt the working environment.


-Proficient in English and Filipino.


2016 Logistics

Filipino Institute – Al Quoz Branch, Dubai United Arab Emirates

2002-2007 Bachelor of Science in Customs and Administration

Emilio Aguinaldo College- Manila Philippines


November 2016- Murban Restaurant Management LLC, Dubai, United Arab Emirates

March 2020 Camel Cookies and Camel Station, Dubai Mall Branch

Industry: (Food Service)

Cashier, Barista & Waiter

Operating scanners, scales, cash registers (POS) and other electronics.

Taking stocks inventory and replenishing items.

Coordinating with respective team leaders and manage all service requirements.

Adhering to all food safety regulations and quality controls.

Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.

Operating coffee machines, brewing coffee, food preparation and serving food and beverage.

Welcome customers, offer specialties, accepting orders and payments.

Administer efficient delivering of food and drinks to ensure good dining services.

Achievements: Employee of the Month – March 2017 and April 2018

September 2016- Modul University, Jumeirah Lake Towers, United Arab Emirates

November 2016 Industry: (University/ Education)

Admin Assistant

Reporting to HR manager.

Assisting events planning and implementation.

Answer phones and transfer to the appropriate staff member.

Perform work related errands such as going to post office, banks etc.

Maintain office filing and storage system.

Greeting visitors and students and assisting for any inquiries.

Prepare outgoing mail for distribution, fax, scan and copy documents.

Updating and maintaining database such as mailing lists, contact lists and client information.

Monitor and maintain office supplies.

January 2015- Sultan Ayub Restaurant, Jumeirah Beach Residence,

August 2016 Dubai United Arab Emirates

Industry: (Food Service)

Inventory Stock Clerk, Cashier, Head Waiter

Ensuring stocks are all kept and replenished.

Making sure of the quality of food being served to the customers.

Assist for banquet, kitchen and other F&B requirements.

Follow-up guest feedback with Restaurant Manager and sending notes.

Taking reservation for guests.

Ensure all the payments are correct and providing good food service to the customers.

November 2010- E.C. Mantala Customs Brokerage, Manila, Philippines

August 2014 Industry: (Logistics)

Air freight/ Sea freight Senior Customs Representative

Process entry in Bureau of Customs

Process documents in PEZA (Philippine Economic Zone Authority)

Have knowledge of government tariffs and exercise taxes and accordingly quote duty rates on goods to be imported.

To prepare documentation for clearance of all inbound shipments requiring formal entries and outbound shipments in accordance with Customs and Quarantine regulations

Liaise directly with customers to resolve clearance and delivery issues with the objective to efficiently expedite customs clearance and maximize satisfaction.

Follow all regulations related to other agencies which have a direct bearing on import of goods.

Provides for storage of imported goods and for the transportation of the imported goods from the port to the final destination.

Achievement: Best Senior Process of the Year - 2012

March 2008 Maritime Industry Authority, Manila Philippines

January 2010 Industry: (Maritime/ Marine)

Document Controller

Coordinate all activities related to the Document Control procedure, including documents, Seamen information.

Input document data into the standard registers and ensuring that the information is accurate and up to date.

Generate various document control reports as required.

Maintain files and control logs as required.

June 2006- One World Logistics

September 2006 Industry: Logistics


Handle customer’s queries/complaints and monitor sea freight and air freight delivery status

Filing of all customer service related documents pertaining to the allocated customer accounts.

Obtain computer printout of policy cancellation or retrieve cancelation cards from the file.


Certificate in Basic Food Hygiene Training

Al Safa Consultancy and Hospitality Services

Certificate in R.A. 9280: The Customs Brokers Act of 2004

Emilio Aguinaldo College

The Philippine Economic: An Awareness

Center for Research and Communication (Philippines 2005)


*Upon Request

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