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Service Office

Chula Vista, CA
December 27, 2020

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Eliana Michelson



CHAPMAN UNIVERSITY, Attalah College of Educational Studies Orange, CA Majors: B.A. Integrated Educational Studies with Emphasis in Teaching and Learning in the Community Minors: Spanish and Leadership Studies Graduated May 2018

Cumulative GPA: 3.76

Recipient of Chancellor’s Scholarship

Member of Hillel and Delta Delta Delta

Member of NSLS and KDP Honor Societies

STUDY ABROAD: UNIVERSIDAD DE GRANADA Granada, Spain Completed Spanish Minor and Art GE Spring 2016



Senior Engagement Specialist: IACT June 2020- Current

Identify, recruit, cultivate and supervise a committed and connected group of 30 student leaders and 6 engagement interns by working with them in developing popular and exciting programs and initiatives

Build coalitions and strategically partner with other student groups on campus, university officials, and partner organizations

Oversee student leadership, programming, Israel grants, and engagement budgets Engagement Associate July 2019- June 2020

Develop relationships with individual students and engage these students in meaningful activities based on their interests

Collaborate consistently and proactively to guide and support the student engagement team to help integrate student communities into the Santa Barbara Hillel community

Build coalitions and strategically partner with other student groups on campus, including through co-sponsorship of activities, to increase our outreach efforts and community presence, as well as assist with logistics including event planning and execution

Staff, recruit, and develop international immersive programs with Birthright Israel and Germany Close Up DISNEY PROFESSIONAL INTERNSHIP Orlando, FL

Guest Relations January 2019- June 2019

Rapidly learn and master varied computer programs including: ATS, Magic, Cast App, and Microsoft Office Suite

Partnering with other areas to aid guest with dining, lost and found, and other guest issues in the parks

Provide guests of Disney’s Animal Kingdom with information impeccable guest service while ensuring that all cases are managed in terms of severity, urgency, and efficiency DISNEY COLLEGE PROGRAM Orlando, FL

Vacation Planner June 2018- January 2019

Work with a computerized ticket system to help guests find their best fit tickets from a menu of 128 different ticket configurations

Deliver exceptional guest service demonstrating strong listening and communication skills in order to understand guests’ needs using The Four Keys Basics and soft skills

Familiar with Customer Relationship Management (CRM), ATS DISTINCTIONS & CERTIFICATIONS

Languages: Spanish (Native) and English (Native)

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