Employee Relations Service

UNOJAY STEWART

Grandville Pitfour, St.James

1-876-***-****/******@*******.***

Objective: To be an exemplary Food and Beverage Professional who will strive to continuously exceed customer’s expectations, while growing professionally and personally.

KEY QUALIFICATION:

•In-depth knowledge of all food and beverage offerings and work experience in over 20 different restaurants through discovery dining

•Outstanding guest/employee relations and communication skills

•Strong ability to solve practical problems effectively with internal and external customers

•Extraordinary time management and organizational skills

•Able to give accurate, detailed and courteous service to all team members and guests

•Strong ability to promote superior quality customer service, cleanliness and safety

•Excellent customer service skills

•Taking care of guest’s requests in the capacity of a Butler/ Concierge.

•Arranging bookings and reservations for guest

•Supervising and co-coordinating every service that the guest receives in suite to ensure guest satisfaction from arrival to departure

•Consistently achieving performance goals through enthusiasm, tenacity which complements knowledge and expertise in.

•Banqueting and Events Management

•Purchasing and Inventory Management

•Quality Assurance and control

•Facilitate and Safety Management

•Implement and Maintain Policies and procedures

•Team Building and Staff Training

WORK HISTORY

Royalton Resort & Spa Antigua February 2020, Current

Food and Beverage Manager

Ensure targets are met, Schedules, Policies and Procedures

Coordinate the day to day F&B operation.

Assist in Ordering, Purchasing, Stocking F&B Products and Liaison with Suppliers

Assist in Monitoring all cost and recommend measures to control them.

Revise and implement Procedures base on operation needs

Organize Restaurants planning base on forecast

Implement and organize inventory control

Excellence Oyster Bay Resort & Spa December 2018 – February 10, 2020

Asst. Maitre D

Ensure targets are met, Schedules, Policies and Procedures

Coordinate the day to day F&B operation.

Ensure a high standard of quality control, hygiene, health and safety are Met

Ensure Breakage and Inventory Counts are done daily

Work as M.O.D once per week

Respond to customer quarries and complaints

Train, Manage and Motivate the team

Assist in Ordering, Purchasing, Stocking F&B Products and Liaison with Suppliers

Assist in Monitoring all cost and recommend measures to control them.

Secrets Resorts & Spa July 2017 to December 2018

Restaurant Manager

• Schedule Staff According to Forecast

• Payroll

• Coordinate the operation of the restaurant during scheduled shifts.

• Train, Manage and Motivate Staff.

• Respond to customer quarries and complaints.

• Meet and greet customers, organize table reservations and offer advice about menu and wine choice.

• Do weekly Breakage and Inventory Counts.

• Maintain a high standard of quality control, hygiene, health and safety.

Blue Haven Resort and Marina January, 2014 to October 23, 2015

Supervisor

·Review and inform Team and Guests of any changes to Menu and Specials

·Performing quality checks throughout the entire dining experience

·Ensure quality and accuracy of orders

·Proficient in assigning duties and scheduling shifts to ensured proper coverage

·Provided excellent guest satisfaction and increased productivity standards by utilizing available resources.

·Take corrective actions if necessary to ensure standards are maintained

·Ensure that side work duties are complete and tables are properly set before, during and

After opening hour

·Recruiting, training and motivating staff

·Maintain high standard quality hygiene, health and safety

·Plan, organize and execute Banqueting events

·Preparing cash drawers and providing petty cash as required.

·Accurately completing night reports

·Over Seeing an Multi outlet Operations

·Payroll/P&L Management

·Overseeing the stock levels and placing the orders well in advance

Beaches Turks and Caicos December, 2007 to January 2014

Lead Server

·Reputation for putting customers and coworkers at ease and maintaining composure in stressful situations.

·Actively participated in quarterly training and meetings with staff and management on improving efficiency and maintaining higher standards

·Strong ability to work in a group to obtain and maintain a common goal

·Extensive experience working in a cultural diverse Team

·Train new team members and ensure that company standards are met

·Ensure opening and closing duties were complete by servers

Successful at multitasking while remaining professional and courteous in a fast-paced environment

Sandals Montego Bay March 2006 to November 2007

Server

·Paired food and Wine for guest

·Skillfully anticipated and addressed guests' service needs.

·Consistently adhered to quality expectations and standards.

·Delivered exceptional, friendly and fast service.

·Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

·Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.

EDUCATION

Florida Atlantic university

Certified in Hospitality and Tourism Management May 2020

America Hospitality and Lodging Educational Institute

Certified in Managerial Leadership April 2020

Certified in Hospitality Supervisory Skill Builder

JHTA January 2020

Team Jamaica certified

Sandals Co-operate University January 2013

Certified in Art of Selling

Certified in Professional Communication

Certified in Customer Service

American Hospitality and Lodging Educational Institute June 2011-2013

Certified Hospitality Department Trainer

Certified Hospitality Supervisor

Certified Customer Service Gold

Emergency First Response Certified February 2011

Ultimate Service Hospitality Training September 2000 – June 2005

REFERENCES

Bernard Mazet

F&B Director

Secrets Resort & Spa

Tel: 876-***-****

Florian Seifert

F&B Director

Excellence Oyster Resort & Spa

Tel: 876-***-****

Contact this candidate