Customer Care Service
Resume:
RESUME
Karen McIntyre
adiznn@r.postjobfree.com
Provo UT 84606
OBJECTIVE:
I am seeking a job which involves providing customer service to customers. EDUCATION:
Earned High School diploma at Bethesda Chevy-Chase High School. Attended some college at BYU and UVU.
EXPERIENCE:
10+ years of call center experience.
Sykes
575 East University Pkwy
Orem UT 84097
Job Title: Agent
Start date: 23rd November 2020
I am a chat agent. I handle two chats at a time. Issued refunds to qualified customers or denied refunds if games have been downloaded. Performed troubleshooting with customers experiencing issues with PS4 consoles, assisted customers in recovering accounts, changing online IDs and obtaining codes for vouchers.
ROI Solutions
135 South State St #12
Lindon UT 84042
Sold hunting equipment such as ladder stands, tree saddles and trail cameras to customers. Issued replacements to customers who encountered product defects. Provided assistance to customers who encountered problems concerning the use of their trail cameras. Select Staffing
1255 North Research Way Building Q
Orem UT 84097
Job Title: Agent
Start date: 28th July 2020
End date: 14th August 2020
Sold navigation products to customers calling to update their navigation systems. Informed customers of the latest updates concerning navigation equipment. Transferred customers to the appropriate department who were able to assist customers who experienced technical issues. Cricut
34 East 1700 South
Provo UT 84606
Job Title: Agent
Start date: 22nd June 2020
End date: 25 June 2020
This job involved assisting customer with troubleshooting issues concerning the use of the cutting machines.
Connexion Point
585 East 1860 South
Provo UT 84606
Job title: Agent
Start date: 20th September 2019
End date: 19th June 2020
Was a switchboard operator. Transferred customers to different departments, based upon the requests of the customers. For instance if a customer would like to enroll in a health plan, I transferred the customer to a licensed agent who can explain the types of plans which are available in the customer’s area. Worked from home.
Worked in the billing department. Took payments over the phone for customers who called to pay monthly premiums or late enrollment penalties. Set up the accounts of the customers so that automatic payments were taken out of their bank accounts, social security checks or credit card accounts. Informed customers of the balance owing on the accounts. Created work baskets to send out a list of premium payments made by the customers for tax purposes. ROI Solutions
792 East 280 South St
American Fork UT 84003
Job title: Customer Support Representative
Start date: 22nd February 2019
End date: 19th September 2019
Worked for Briggs & Stratton. Sold engine parts such as carburetors, ignition coils, air filters as well as pressure washer pumps. Job duties involved performing some light troubleshooting with customer whose lawn mowers or pressure washers would not start. Referred the customers to service centers. Honk for Help
1656 E Bay Blvd. Building F Suite 200
Provo UT 84606
Job title: Operations Specialist
Start date:14th January 2019
End date: 25th January 2019
Worked with service providers who provide towing services tire changes lock outs etc. Contacted service providers to see if they had arrived on scene to assist customers whose cars had flat tires, had broken down or other issues with their vehicles. Requested an update on the estimated time of arrival if the service providers were unable to arrive within the agreed-upon time frame. Updated new time frame in the database.
Telephoned customers to confirm whether or not their service providers had arrived to perform towing services, lockouts, etc and also requested an estimate in minutes as to how long ago the service provider had arrived on scene.
The Results Companies
235 East 1600
South Provo UT 84606
Job title: Agent
Start date: 31st October 2016
End date: 9th January 2019
Was a telematics operator. Monitored vehicles such as Lexus, Toyota vehicles, Nissan, Infiniti Jaguar Dodge Jeep, Hyundai and Ram. Provided roadside assistance to customers who experienced issues with their vehicles ei. flat tires, stalled vehicles etc. Worked with the police to track stolen vehicles and assisted customers involved in vehicle accidents. Enrolled customers in the services and was also a live chat agent.
Worked for Comcast. Took payments from Comcast customers over the phone, Upgraded packages, added or removed channels and assisted customers who encountered technical issues with using the telephone, television or the internet.
Frontier Secure
1600 South 198 East
Provo UT 84606
Job title: Customer Care Advocate.
Start date: 12th September 2016
End date: 21st October 2016
Was a live chat agent, helped customers export their files from QuickBooks Desktop software to QuickBooks online, canceled subscriptions, informed customers as to whether specific tax forms have been filed.
ROI Solutions
792 East 280 South
American Fork UT 84003
Job title: Agent Start date:
17th November 2014
End date: 15th July 2016
Worked for Young Living, a well-known essential oil company in Utah. Took incoming phone calls and processed orders placed over the phone by customers. Created or renewed customer accounts. Tracked orders and informed the customer when the items would be delivered. Informed customers as regards the availability of items. Created or deleted automatic shipments at the requests of the customers who signed up for the Auto-ships. Provided technical support. Reset passwords and guided customers in placing online orders. Issued credit card refunds, credited shipping costs or added points, which are another form of currency used by customers to make purchases. Also worked as a live chat agent to handle orders from the United Kingdom and also handled Canadian accounts.
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