DIORU STELLA
No.** Oniwonlu Street, Bogije, Lagos State
Mobile: 090********,
Email: adiznh@r.postjobfree.com
PROFILE: Result driven and resourceful Customer Care Manager/Admin Officer with 5+ years of experience, evident with a track record of increasing sales and improving business processes through hands-on experience and practical understanding of how to generate leads and customer s needs.
SKILLS: Customer Service, Creative Thinking, Effective Communication, Interpersonal Skills, MS Package (Word, Excel, Power Point), Business Intelligence, Proficient in Admin Support/Operation.
EDUCATION
University of Port Harcourt 2004 - 2009
B.Sc. in Educational Management (Economics)
Hallel College, Okporo, Rivers State 2000 - 2001
National Examination Counsel (NECO)
WORK EXPERIENCE
Omu Resort. March 2017 - Till date
No 1 Omu Resort close off Bola Ahmed Road,
Bogije Lagos State.
Position: Front Desk Manager/ Admin Officer
My duties include (but not limited to)
Receive payment in cash in favour of the company and entering hundreds of client data into the system
Issue receipt to over 100 customers daily and notify management of any discrepancies to ensure that all balances are closed out everyday
Ensure customers have an experience in the resort
Go between man for company and staff
Sensitizing new recruits on company's policies
Manage office supplies and place orders
Prepare regular reports on office expenses
Organize a filling system for important and confidential documents
Answer queries of employees and customers
Distributes and store correspondence
Ensuring that staff adhere to safety rules
Ensure rides are in good working conditions
Attending to the needs of customers
Assist in Staff Recruitment
Liberty Services. April 2015 - November 2016
No. 5 Maracaibo Street, Mataima Way, Abuja
Position: Personal Assistant
Liberty Services is group of businesses with branches in three states in Nigeria. Our services varies depending on the needs of our clients which includes Industrial laundry services, Home management and property management. My duties included;
Documentation of file, documents etc.
Liaising with staff and Clients
Ad hoc activities
Organise and maintain office operations
Staff Recruitment
Conducting research on the internet
Sorting e-mails in other of preference
Sourcing and ordering stationery and office equipment
Zero and One Technologies May 2012- February 2015
8 Iwofe Road, Port Harcourt, Rivers State
Position: Personal Assistant/ Secretary
Zero and One Technology is a consulting firm that undertake consultancy jobs for big parastatals. it was engaged by the Rivers State Ministry of Culture and Tourism for the electronic collation, classification and registration of hotels, guest houses, lounges, clubs, fast foods etc. in Rivers State. I was responsible for;
Documentation of files, documents etc.
Attending to clients and visitors
Maintaining up to date telephone directory and addresses
Checking, sorting and distribution of incoming mails
Ad hoc activities
Issuance of receipt upon payment of levies
Created a database/directory of its clients
Organise and maintain office operations
Jocabra Group of School {NYSC} Dec 2010 - Oct 2011
44 Mogaji Street, Ijeshatedo, Lagos
Position: Computer Teacher
INTEREST
Meeting people from different socio-economic and cultural background, travelling and reading.
REFEREES
Available on Request