Lydia Sims

Florida

adizkb@r.postjobfree.com

Phone: +1-404-**-*****

Summary:

Over all 10+ years of extensive experience in Customer Service and also 6 months of benefits experience with JPMC, 4 year experience within the healthcare industry as a customer service representative, with additional 6 years within the professional services industry, Passionate about the biopharmaceutical/healthcare field, 2 years insurance experience which includes, Open Enrollment, Enrollment amd General Customer Service

Professional Experience:

Athene Annuity Assurance Company

Customer Service Rep October 2018 – May 2019 (Contract)

Responsibilities:

Answered inbound calls form clients or beneficiaries inquiring about their Annuities

Provided policy holder with life insurance policy balance

Created and issued annual statements

Generated email request for documents or forms needed for customers or customers agents

Assisted customers with questions or help with understanding annual statements

Delta Dental Insurance Company (D2C)

Customer Service Rep September 2017 – February 2018 (R)

Responsibilities:

Answered inbound calls from members with questions pertaining to their dental insurance

Advised member of co-pay, cost of procedures, etc.

Educated customers on deductibles, Annual Maximums and Out of pocket Pay

Explained any billing questions or concerns and took payments over the phone

Educated the customer on difference between PPO and HMO

Enrolled member in the insurance plan that best suited their needs

Provided superior communication skills and top of the notch awesome customer service

JPMChase

HR Benefits Representative June 2016 – December 2016 (Annual Enrollment Contract)

Responsibilities:

Assisted retirees or past employees with enrolling into COBRA continuing their health insurance coverage

Performed account research and updated any necessary information/documentation

Processed paperwork for benefited related changes and assisted with drop of employees or dependent coverage

Created reporting adjustments to payroll using Workforce

Assisted with adding and removing benefits from payroll

Partnered with payroll department to ensure the addition or removal of employee benefits

Answered inbound calls for employees needing assistance with enrolling into medical coverage

Answered questions regarding insurance carriers, health insurance spending accounts, or insurance policies

HealthNet Federal Services

Customer Service Representative December 2015 – April 2016

Responsibilities:

Processed changes to accounts and performed account research when necessary

Submitted information to the Authorization department to ensure authorization was obtained prior to patients’ appointment

Answered Inbound Calls for Veterans in the Veterans Choice Program

Resolved any questions or concerns that the Veteran may have

Scheduled appointments with various doctors

Enrolled veterans who were new to the program and answered any questions newcomers may have

Transcom North America

Customer Service & Technical Representative March 2014 – July 2015

Responsibilities:

Answered any Questions or Concerns.

Processed billing payments and questions

Resolved customer Technical Issues by troubleshooting.

Upgraded and or downgraded customers packages

Advised customers on new products

The Scotts Miracle-Gro Company

Sales Representative September 2013 – March 2014

Responsibilities:

Made outbound calls with a soft and courteous greeting

Resolved customer service concerns by uncovering the root cause of the issue

Maintained customer database through accurate and timely data entry.

Updated customer contact information, service related updates, and financial data.

Performed outbound/inbound calls to internal and external customers to schedule applications and/or service calls

Gap due to being a new stay-at-home mom

Target Corporation

Customer Service Associate June 2007 – August 2011

Responsibilities:

Used excellent guest service skills

Handled money, refunds and exchanges.

Read Labels and other product information

Cross trained and worked in other area of the store as needed

Education:

Thomas Jefferson High School High School Diploma

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