Employee Relations Sales

Erin Anderson

Bonaire, GA ***** Email: ****.***********@*****.***

Phone: 478-***-****

LinkedIn Profile: https://www.linkedin.com/in/erinanderson102/

Business Development Leader & Subject Matter Expert at Transforming Cultures, Building High-Level Road Mapping for Sales Solutions

Qualifications Summary:

Over 10 years of experience in sales generation, sales consultation, training and development, coaching, strategic sales planning, and recruiting

Experience managing and reporting on business-related focus items such as financial and operational metrics including Renewal Rate, Bookings, Churn, Net Promoter Scores, as well as Customer Lifecycle metrics

Expertise in ownership and accountability for ensuring customer growth, satisfaction, and retention within the assigned portfolio of accounts (demand generation, on-boarding and/or customer success focused)

Develop a “consultant” perspective to client communications, questions, and meetings

Experience analyzing customer engagement to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies

Experience in developing and driving both strategic and operational plans with Senior level management and other leaders across one or more of the consumer, media, business and technology divisions

Expertise in partnering with internal product and sales teams on integration, launch, maintenance, and other related activities, which have direct impact on internal customer/partner metrics

Proven ability to cultivate strong relationships with equal level counterparts within customer groups and manage and project/program manage day-to-day activities to drive key initiatives

Expertise in creating compelling account product development and key initiative recaps and case studies that help to generate new and repeat business across

Ability to develop a deep understanding of clients (their industries business goals, pain points, personalities) and conduct proactive outreach / check-ins to provide business analytics, suggest best practices, and promote untapped modules

Ability to own KPI reporting, coach and advise the team on meeting targets, and report team performance to senior management

A trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand customer's business strategy, technical environment and measurements for success

Experience in anticipating and monitoring at-risk accounts and ensure concerns are managed promptly and appropriately

EDUCATION

Central Georgia Technical College Certificate in Front Office Medical Assistant 2016- 2016

Prince George’s Community College Associate of Arts, Psychology 2012

Valdosta State University Bachelor of Applied Science- Psychology 2001 to 2003

(Earned up to 6o credits)

PROFESSIONAL EXPERIENCE

Best Buy Warner Robins, GA 2017- 2020

Mobile Supervisor

Responsible for managing up to 40 employees; including writing monthly, quarterly, and yearly appraisals for employees and advising on employment growth opportunities

Responsible for addressing customer and client needs by utilizing WUSA (Welcome, Understand, Sell, Appreciate) method

Cross-functional partnering to plan and execute sales strategies with other managers on store expectations and sales goals

Advised Senior Managers on personnel management best practices including employee reprimands, performance management, promotion, and demotion efforts

Planned and executed Hiring events based on staffing advisory needs of the business; hosted job fairs, posting requisitions online, field recruitment

Evaluated performance based on researching daily/weekly/monthly trends from numerous reports and writing plans to improve based on strengths and weaknesses

Facilitated regulatory bi-weekly and monthly sales training to employees

Lead monthly viewpoint committee meetings to increase company morale

Managed the relationship with customers and clients; supported and ensured contracted deliverables were provided accurately and within deadlines

Ensured products were ordered correctly through Order Management System

Accomplishments

Accelerated Best Buy Mobile from being 998 to 35 out of 1500 stores within the United States

Increased sells from 10% to 50% by implementing and utilizing a basket strategy to meet customer needs

Saved Best Buy $33,876 by preventing fraud, waste, and abuse -Developed a continuity binder for every department

Robins AFB Warner Robins, GA 2016- 2017

Manager Wireless Advocates

Responsible for hiring employees by posting requisitions internally and externally and recruiting based on business needs

Researched policies to stay up to date on non-complex, non-controversial, procedural and/ or recurring issues

Evaluated performance based on researching daily/weekly/monthly trends from numerous reports and writing plans to improve based on strengths and weaknesses

Conducted new employee training and orientation according to human resource regulations

Responsible for auditing inventory and finding variances and inaccuracies to protect the company’s revenue, resources, and profit

Analyzed excel reports by researching ways to improve company numbers

Performed weekly sales and operational audits; conducted physical inventory checks to prevent fraud, waste, and abuse

Accomplishments

Verizon Wireless Coin of Excellence Award

Increased positive customer surveys by 48%

Ancora Pain Recovery Warner Robins, GA 2016- 2016

Patient Service Coordinator

Responsible for researching patient records in order to call for follow-ups for patient information for follow up appointments

Recorded, managed, and updated patient information and medical histories in accordance with HIPAA Regulations

Responsible for collecting and applying patient payments, and verifying insurance

Took Patient Vitals; and administered urinalyses

Academy Sports & Outdoors Warner Robins, GA 2012- 2015

Administrative Assistant

Responsible for supervision of 115 employees; including payroll, performance management, employee relations, recruitment of administrative staff, and promotions

Provided auditing of Safe fund for accuracies and inaccuracies

Evaluated store performance based on researching daily/weekly/monthly trends from numerous reports and writing plans to improve

Created job announcements and processed noncompetitive actions in automated systems for hiring. Assessed applicants eligibility based on a scoring matrix. Conducted Interviews and hiring

Collaborated with leaders on the development of staffing plans

Conducted new employee training and orientation

Partnered cross functionally with Human Resources on payroll, recruiting, employee relations, promotions, and training and development

Responsible for partnering with leaders to prepare budget and data analytic reports

Processed and maintained direct shipment forms. Scheduled travel arrangements for employees

PREVIOUS EXPERIENCE:

AT&T Mobility Retail Sales Representative 2010- 2012

GEICO Total Loss Salvage Specialist 2009- 2010

Verizon Wireless Retail Customer Service Representative 2006- 2009

Client & Customer Experience

Customer Success Management

Customer Success Statistics

Business Development

Customer Retention

Customer Service & Relations

Training & Development

Sales Operations

Sales Strategy & Methodology

Sales Tools & Technology

Leadership, Training & Team Development

Instructor-Led Training

Recruiting & Staffing Initiatives

Project Management

Human Resource Management

Exceeding Sales Target & Quota

Logistics Management

Marketing Strategy

Marketing Communications

Strategic Sales

Process Improvement

Operational Improvement

Business Operations

Business Intelligence

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