Pamela D. Moore
Mobile: 315-***-**** • Email: email@example.com
I am an accomplished services management executive with a strong foundation in design specification, development and integration across multiple organizations. I transferred from NY to Huntsville to open and staff the Arrowsight Network Operations Center. My experience includes strategic management planning, and comprehensive knowledge in forecasting services, managing budgets, training and managing employee channels as well as successful product launches, presentations, quality assurance, and technical training for new clients. Our Special Business Ventures group includes creative collaborators who exhibit strong initiative to provide exceptional customer service.
Additional Operations expertise includes:
Translating business requirements and high-level marketing requirements into detailed design specifications/solutions and then presenting the product to prospects and existing clients.
Product and service training as part of onboarding new clients.
Gathering, understanding and validating business requirements from market research and end user feedback.
Presenting and updating design specifications based on close interaction with Engineering & Development Teams.
Monitor and Mentor the Special Business Ventures team to ensure mission-critical needs as well as established objectives are achieved with excellence.
Developing communication for new functionalities and supervising training across all employee channels along with client End Users on new functionalities.
Interfacing with Product Marketing, Engineering, QA, Professional Services and C-Suite clients.
Established a positive work environment through strong leadership skills, mentoring and promotion of future leaders.
Successful creation and implementation of strategic plans, budgets, and improved processes to meet short- and long-term objectives.
Led all phases of large-scale product rollout including customer needs analysis, product design, cost-analysis, project planning, testing, implementation, training, and feedback gathering.
Engineered the creation of multiple auditing facilities in the US and abroad, including implementation of security protocols, staffing needs, and equipment inventory.
Created and currently sustaining Health Care division including video monitoring for OR Safety, PPE compliance, timely patient transition as well as endoscope reprocessing safety compliance.
Sr. Vice President of Strategic Business Ventures Arrowsight, Inc. – Huntsville, AL
January 2004 – Present
Arrowsight designs and develops web based streaming video enterprise software and services for a wide range of industries including construction, manufacturing, food processing, industrial, and medical environments. The Strategic Business Ventures group lives in the White Space of Business. We excel in identifying unarticulated needs and creating innovative solutions. We strategize with C-level players and coordinate tactical efforts between sales, auditing services and IT to create customized, client solutions. As VP of Strategic Business Ventures, it is my pleasure to recruit, hire, mentor and promote Special Projects and Account Specialist personnel as well as chase leads, present to prospects and onboard new clients. Additional experience with influencing through my position include:
Oversee Heath Care Division operations, sales and services.
Client POC- Worker Safety Services in Construction Division including new services demos, client kick off calls & new feature implementation.
Collaborate with CEO and CTO to create a solutions-based product definition process which resulted in a successful launch into the Animal Welfare market beginning 2005.
Worked directly with partners and clients to design and develop new product features resulting in the successful services launch into the QSR and Medical markets in 2008 and 2009 respectively.
Reduced time-to-market for new software product by working closely with the development staff to adhere to a strict product release processes.
Managed multiple integration projects that increased Arrowsight service sales with national retail and service industries through our partnership growth TYCO/ADT Security Services, Inc.
Collaborated with CEO, CTO and QA Management to develop and distribute an Internal Reporting Program empowering all divisions to closely monitor auditing activity across their client base.
Maintain close working relationship with internal and external technical support staff to ensure successful hardware/software installations and continued equipment maintenance.
Promotion History with Arrowsight, Inc
2016-Present: Sr. VP of SBV
2012-2016: VP of SBV
2010-2012: VP of Services
2006-2010: Director of Auditing Services
2004-2006: Product Manager
Inside Sales Manager Menlo Worldwide- Syracuse, NY
Menlo Worldwide specializes in the integration of all functions across the supply chain, from sourcing raw materials, through product manufacturing to the distribution of finished goods. Responsibilities included engineering supply chain logistics, and managing all aspects of domestic and international Same-Day Service.
Secured 100% of multiple General Electric facilities’ Same-Day delivery business by developing a customer specific service solution.
Optimized logistics management to deliver parts to Carrier United Technologies manufacturing plants by providing a dedicated logistics operations area in the Menlo center close to the Carrier plant.
Coordinated re-routing and prioritization changes for all outbound shipments as well as expected inbound shipments within our territory after 9/11.
Worked with military representatives to route gear to appropriate consolidation facilities as well as schedule deliveries that coincided with military consolidation itineraries.
Account Manager Dart Communications - Syracuse, NY
Dart designs, develops, and markets communications software and services specializing in TCP/IP. Responsibilities include developing business plans, monitoring competitive activity and identifying customer needs and trends as well as product life-cycle management. Managed OEM contract negotiations, sales and renewals.
Successfully managed OEM contract renewals resulting in 100% renewal rate.
Successfully launched sales initiative for three new products that produced 50% of company revenue within three months of product launch.
Increased online revenue by 25% thru effective implementation of sales and marketing strategies.
First Account Manager to secure 1 million dollars in sales revenue in 12 months.
Trello, OneNote, Camtasia, MS Office, Access, Visio, Sales Force, WebEx, join.me, GoToMeeting, Slack, Monday, Zoom, Type Form, and HTML
Tweeting, Skyping, Texting, Facebook, LinkedIn.
Education & Honors:
BA Political Science LeMoyne College, Syracuse, NY
Pi Sigma Alpha Honor Society December 1995
Director of Children’s Ministries-GSUMC
Built and supervisd large teams of volunteers who successfully run Sunday School programs as well as large events for church members and the community at large. Careful budgeting and creative solutions provided the opportunity for this program to grow year over year.
Director of Children’s Ministries-Grace UMC
Creatively keeping the Children’s Program alive in this year of COVID!
There are no issues, only opportunities for enhancement!