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Manager of Client Services

Location:
Queens, NY
Posted:
December 27, 2020

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Resume:

**-** ****** ******

East Elmhurst, NY *****

347-***-****

adizh8@r.postjobfree.com

www.linkedin.com/in/beatricehyppolite

BEATRICE HYPPOLITE

SKILLS

Microsoft office knowledge. Call center management and problem solving. Able to work in a high volume and high energy setting. Strong communication, negotiating skills. Time management as well as attention to detail. Respects confidentiality in handling client and employee information. Regular website troubleshooting and web assistance. Basic accounting skills. Successful recruiting, hiring, and training of new employees. Employer software knowledge (Microsoft Dynamics NAV) EXPERIENCE

Samuel and Sons Passementerie, New York, NY- Manager of Client Services/Website Assistant

January 2020-Present

● Oversees the client service associates to guarantee that high quality service is presented to all clients.

● Monitor time and attendance via ADP Workforce.

● Implement client service protocols to follow.

● Communicates directly with clients and showrooms to maintain good relationships and ensure their needs are being met by the client service team and myself.

● Monitor and record interactions with clients for training purposes.

● Issue documented counseling to client service individuals who do not adhere to or maintain luxury service standards.

● Website assistance with locating products, creating accounts and troubleshooting and training.

● Resolves product or service problems and errors by determining the cause of the problem, finding the best solution and following up for client satisfaction

● Hiring and training of new client service employees. Samuel and Sons Passementerie, New York, NY— Assistant Manager of Client Services/Website Assistant

August 2015 - January 2020

● Distribute and process high volumes of orders for designer showrooms

● Handles incoming calls with inquiries from clients and affiliated designer showrooms

● Warehouse and client service liaison

● Website assistance with locating products, creating accounts and troubleshooting and training

● Resolves product or service problems and errors by determining the cause of the problem, finding the best solution and following up for client satisfaction

● Assist the lead Client Service Manager on daily tasks Hotel BPM Brooklyn, Brooklyn, NY — Guest Service Agent/Reservations Agent June 2014 - August 2015

● Assisted guests with check in and check out and reservation confirmations.

● Provided guests with Concierge Services such theater tickets, tour and city information

● Night Audit

● Posting daily charges to folios and conducting Bucket Checks

● Handling guest complaints and guest resolutions

● Assist with reservation requests through phone, e-mail, facsimile, and internet The New York City College of Technology, Brooklyn, NY — Computer Lab Data Entry October 2011 - May 2014

● Data entry input of student information for computer laboratory services

● Computer troubleshooting and web assistance

● Monitor and overseer of computer laboratory’s daily influx and student traffic EDUCATION

Hostos Community College, New York, NY - Dental Hygiene August 2019-Present

The New York City College of Technology, New York, NY — Hospitality Management August 2010 - May, 2014, Brooklyn NY

A. Philip Randolph Campus High School, New York, NY— General Education September 2006 - June 2010, New York, NY



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