Todd LaRose

PMP Certified Project Manager

Objective: Looking to secure a project manager position that will allow my exceptional verbal and written communication skills to shine, as well as, bring my project management skills to complete projects under budget, on schedule, and within scope

Core Competencies

Project Planning and Scheduling

Proficient in both Waterfall and Agile Project Methodologies

Salesforce Management Experience

IT Governance

Leadership in Full Project Cycle

Budgeting and Cost Control

Enterprise Wide Solutions

Business and Product Requirement Analysis

Collaborative Leader and Skilled Communicator

Resource Planning and Requirements Gathering

Knowledge of Design and Development

Proficient in using MS Project and MS SharePoint teams for project documentation

ROI Analysis

Vendor Management

Cross-Functional Supervisor and Team Building/Mentoring

CRM experience delivering products and services to external clients, interacting with clients to ensure customer satisfaction

Professional Experience

Person Directed Supports, Whitehall, PA October 2019 – October 2020 Project Manager

Successfully managed company’s Horizon billing system including user management, creation of company reporting, and running analysis of system status

Managed primarily waterfall projects, successful in bringing projects to completion within budget, scope, and exceeding stakeholder expectations

CRM experience dealing with external clients to provide technical support and solutions

In wake of Covid 19, I implemented a plan to take our company from a typical boardroom setting to a complete virtual meeting environment managing our Go To Meeting system and our Google Meet system to ensure all meetings throughout the company were virtualized and streamlined, creating a new company standard for communication going forward

Implementation of Quick Mar system to ensure all company paper documentation was stored in an electronic format that could be updated and maintained easily by system administrators

Managed transition of company printing to securely copy and print, locked down by user code, thus saving the company

$11,000 in overages from the previous year working with Edwards Business Systems to achieve this

Conversion of company licensing information from binders to an online portal using Egnyte software to create secure HIPAA compliant documentation that could be scanned securely from copiers into Egnyte into a secured drive

Acquired a technology grant from Lancaster county that brought in $10,000 of revenue for the company, and this money will be used to better utilize technology in the workplace company wide Health Network Laboratories, Allentown, PA September 2004 – January 2019 Project Manager, June 2012 – January 2019

Utilized both agile and waterfall methodologies to achieve project goals

Interfaced directly with our internal Sales team to achieve external client solutions utilizing the Salesforce platform and a customer driven ideal

Led efforts with our external clients to implement our lab order entry software to ensure customer satisfaction by delivering the product on time, on budget, and exceeding client expectations, including scoping out the project, working with internal teams to develop a delivery plan, creating workflows to fit product needed, and creating the project plan for go live

Manager of DocuShare document repository system responsible for maintaining approximately 5 million scanned documents in a HIPAA environment, as well as, configuring and managing the software platform

Project lead in planning, implementing, and converting Pocono Hospital and Muhlenberg Hospital lab from the Lehigh Valley Hospital to Health Network Laboratories network, including budgeting, network/hardware/software changes and installations

Led projects dealing with application upgrades and migrations to a new platform, software experience in Windows Office Suite, Microsoft SharePoint, VMWare infrastructure, and Citrix

Led approximately sixty projects in opening remote patient service center lab locations, including network and equipment design, chief buyer of all equipment, lead in working with all vendors, and installation of network and hardware equipment, coordination of team to complete all projects on time and with excellent quality

Promoted to project manager to plan, schedule, and execute infrastructure projects involving software, hardware, and system implementations, while monitoring progress to meet deadlines and cost goals

Created ROI assessments and cost-benefit analysis that were used to implement decisions

Resolved many project issues including staffing, scope creep, and business and user needs

Excellent communicator, able to articulate project goals and scope, translated business requirements to technical terms, completed detailed work breakdown structures to achieve project goals Supervisor, Hardware Solutions, February 2009 – May 2012

Established new policies and procedures to respond to network user and security incidents, greatly improving response time and improving overall customer service

Led a team that was responsible for the desktop and hardware support of over 1,000 employees

Led a team that resolved all level 1 support issues, and was responsible for the triage and resolution of level 2 and 3 support issues

Managed customer service tracking guidelines, and reduced call center wait time and improved end user problem resolution and satisfaction

Maintained daily and monthly statistical call center reports and developed a help desk survey to improve end user satisfaction

Supervisor, Network Services, September 2004 – February 2009

Created and implemented network’s Active Directory configuration, including user/group management, DNS/DHCP, and network security groups

Created virtualized environment for company infrastructure, proficient in VCenter and VSphere, directly responsible for administering server and desktop virtual environment

Managed network server environment, including antivirus, network patches, and server updates

Administered organization’s firewall configuration and implementation, managed internal network security

Worked in tandem with department director and CIO to implement Wyse terminal hardware in conjunction with VMware Desktop and Server Infrastructure, Virtual Center, and Cisco Voice over IP for entire network

Management and documentation of organization’s hardware infrastructure, including Wyse workstation configuration and deployment, Windows 7 organizational rollout, and print server management

Responsible for Microsoft Exchange setup, configuration and management to a network of 1,000 employees Education

University of Pittsburgh, Bachelor of Science, Psychology University of Phoenix, Master of Science in Computer Information Systems

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