Service Front Office

Nitin Bhaskar Shetty

Address : B*, Krishna Deep Apartment,

Yashwant Nagar, Vakola, Santacruz (E), Mumbai – 400055

Mob. No. : +91-779******* +91-887*******

Email Id : adizh6@r.postjobfree.com

Objective

To secure a challenging and rewarding position where I utilize my skills, abilities and experience to benefit a progressive company offering challenges, stabilities and personal growth.

Area Of Interest

Concierge, Butler Service, Tele Caller

Core Strengths

Leadership & Team Building

Sales Negotiations

Communication Skills

Problem Solving Skills

Excellent multitasking abilities

Accomplishments

Consistently generated additional revenue through skilled sales techniques.

Professional Experience

BUTLER SERVICE

July 2019 to November 2020

SilverSea Cruises – Europe, Asia and Middle East

Good product Knowledge and be ready for the dietary requirements of guest on pre arrival

Take ownership of guest concerns and needs, providing personalized assistance, information, and service to suite guests, including: preparing assigned suites

Replenishing items in the suite as needed; providing food and beverage services to guests according to established service and style standards; making arrangements for special needs; and responding to guest complaints in a considerate, professional, and positive manner

Be organised on Tasks shared by senior Butler and Butler manager.

BUTLER CONCIERGE

January 2019 to April 2019

Genting Dreams Cruises -Singapore, Malaysia, Thailand and Indonesia

Dream Palace Butler Concierge

Good product knowledge of the ship and category of cabins. Eg. Villa,Pent house, deluxe suite,dream suite,Deluxe balcony suite,balcony suite,ocean view cabin,interstate cabins

Flexible to handle guest and exceed guest expectation.

Familiar with the company standards

Great teamwork and coordination with superior.

Waiter 1

August 2018 to December 2018,

Genting Dreams Cruises - Singapore, Malaysia, Thailand and Indonesia.

Dream Dining Restaurant Lower- A Western and Chinese Cuisine Multi cuisine restaurant

Good understanding & knowledge of Western and Chinese Cuisine

Flexible to change the set up from Western to Chinese in case of high pax.

Quick service and exceed guest expectation

Complete the task within the given time

Waiter 2

November 2017 to July 2018,

Star Cruises – Singapore, Malaysia and Thailand.

Bella Vista- A western Speciality Restaurant

Greet and sit guests, take orders, serve meals and always go to meet and exceed the customer’s satisfaction.

Clear off tables and stack dishes to the kitchen.

Execute daily side work and cleaning.

Pool Bar & Coconut Willy –An open air pool view Bar

Greet and make the guest sit and suggest drinks according to his choices.

Upsell drinks and suggest snacks.

Explain the various types of Cocktails, Mocktails and Liquor to the guest and suggest them to try it.

Upselling wines according to their meals.

Waiter

October 2015 to October 2017,

Grand Hyatt – Mumbai, India

In Room Dining ( Waiter & Order Taker)

Deliver orders from different restaurants to the rooms and retrieve used dishes and trays from the rooms and service areas.

Place the amenities and beverage according to the category of rooms.

Serving of beverages in the rooms and suggesting drinks according to food.

Responsible to take order through telephone and punches the food and beverage orders on POS system like Micros

Pool Bar

Greet and take the order and punch in POS

Suggest cocktails, mocktails and liquors and prepare it live and serve it.

Make sure every miseen place is set and stored properly in opening and closing of the bar.

Making a transfer of beverages to the records in system like ‘scala’

Industrial Exposure Training

ITC Grand Maratha – Mumbai, India

Trained in various food and beverage outlets like banquets, Dum pukt and Dakshin and learn about service sequence.

Worked in housekeeping and front office and gained knowledge about rooms and their system like Fidelio.

Learn how to work as team in the kitchen.

Academic Achievements

Qualification

Year

School / Institute

BSC (Hospitality & Hotel Administration)

2015

SIHM-K, Kozhikode

HSC

2012

Sathaye College, Vile Parle, Mumbai

SCC

2010

Kalina Education Society, Santacruz (E), Mumbai

Certificates

Hotel Operations- Basic Soft Skills

Communication skills

Complaint handling

Crew Orientation

Deliver Quality Guest Service

From Tension to Teamwork

Guest Relation

Selling Skills

Service from the Heart

Social Skills

Spirit of Hospitality

Telephone Skills

Star of Dream – A recognition for exceeding guest expectations by providing them a dream vacation experience.

Standards of Training, Certification and Watch keeping for Seafarers (STCW)

Personal Survival Techniques

Fire Prevention and Fire Fighting

Elementary First Aid

Personal Safety and Social Responsibilities

Security Training for Seafarers with Designated Security Duties

Extra-curricular Activities

Participated in Science Exhibition in Sathaye College Mumbai

Participated in group dance in SIHM-K

Participated in theme dance in SIHM-K

Participated in group singing in SIHM-K

Interest

Playing Football

Travelling

Dancing

Personal Details

Father’s Name : Mr. Bhaskar Shetty

Date of Birth : 15th February 1994

Marital Status : Single

Languages known : English, Marathi, Hindi and Kannada.

Passport :M8007117

Bhamas Seaman’s Boo : SRB444346-00

Indian Seamans Book : MUM 375627

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