Steven Cabanting
Phone Number 775-***-**** · adizga@r.postjobfree.com
SUMMARY
Experienced professional with over 10 years customer service with training instruction, and 6 years payroll experience. Works independently in fast paced environments and developing strategies that have resulted improvement of operations and streamlining procedural standard. Exceptional organizational skills, including strategic planning, budgeting, project management and team scheduling:
Team Builder
Strong Written and Verbal Skills
Outlook, Word, PowerPoint; Excel
Continuous Improvement
Leadership/Management Experience
Effective Presenter and Trainer
Internet and website maintenance
Self-Motivated
QuickBooks Desktop Payroll Services
Intuit Full Service Payroll Online
Collaboration/Networking Skills
Flexible in Travelling
WORK EXPERIENCE
Universal Orlando Resort
Attraction Operator February 2020-Present
Ensure appropriate number of guests can get on the attractions
Review park tickets and express tickets for attractions
Ensure children are the appropriate height and age for the attractions
Board quests onto attractions
Explain safety procedures to riders
Participate in evacuations procedures as required
Operate equipment that starts and shuts down the attractions
Entice quests by describing the actions of the attraction
Clean, disinfect and encourage social distancing set forth in resort wide efforts of reducing COVID-19 exposures
Stop vehicle and evacuate guests in case of emergencies
Provide assistance to guests entering and exiting the attraction
Clean up debris on and around the attraction
Keep an eye on guests and their movements to ensure they are not in any danger
Remove disorderly, obnoxious, or sick guests from attractions
Enforce all safety regulations and stay current with safety rules and procedures
Intuit Full Service and Desktop Payroll
Tax Notice Representative November 2015-October 2019
Provided service and response to routine inquiries regarding the activities associated with payroll tax processing
Accountable for accurate and timely completion of tasks associated with payroll and tax processing
Worked with colleagues to simplify processes involving team state base assignments, resulting in providing a streamlined solution improving customer service
Applied established practices, procedures and company policies to address routine customer tax and payroll processing discrepancies
Escalated most issues that are not found in existing operating procedures and utilized knowledge management resources
Performed the account maintenance activities as well as state base assignments; collected power of attorney’s and account numbers
Networked with professionals in building relationships, including internal and external customers (tax agencies, cross-functional groups, etc.)
Working knowledge of general tax regulatory compliance requirements and understanding of tax payment and agency filing requirements
Expedited the customer queue by examining and closing frequent troubleshooting dilemmas in tax notices, resulting in a reduced backlog of tax notices
Handled multiple tasks, switching priorities and focuses as needed. Effective in time management and reduction in operational waste
Collaborated in the onboarding process of new team members getting introduced in the tax notice program, including training, coaching and proper structure of tax systems by state
Intuit Full Service and Desktop Payroll
Desktop and Online Payroll Representative November 2013-November 2015
Researched and analyzed individual customer information, system data and agency correspondence to determine root cause of issues or defects. Made recommendations and/or resolved the issue accordingly
Maintained effective customer communication and identified the most efficient communication method (e.g. phone, fax, email)
Served external customers, such as accountants, presidents, managers and CFOs on complex payroll malfunctions and provided long term solutions. Resulted in empowering customers with beneficial information to enhance payroll systems
Assisted with AP (Accountant Professional) calls, OOP (Office of the President) calls, new data files, and disaster recoveries
Hosted floor mentoring sessions to internal service representatives and guided demonstrations for payroll dilemmas and configurations
Raley’s Family of Fine Stores – Various Locations
Customer Service Team Lead May 2013 – October 2013
Supervision, training, coaching, and managing front end flow for maximum service levels
Supervision, training, coaching, and managing visual merchandising, marketing, pricing, and meeting sale goals
Point of communication for all Front End Team members to Store Director
Hire and termination of personnel
Conducts performance assessment of Team members
Coordinates with Store Admin on Front End Schedule and signage
Responsible for appearance/organization
Connect with customers and provide detailed information on products and services
Handles all special orders, rain checks, and customer requests
Meet sale goals and maintain pricing strategies
Raley’s Family of Fine Stores – Various Locations
Senior Head Clerk May 2008 – April 2013
Management of visual merchandising, marketing, sales, and overall supervision of all departments
Inspection of departments and department sales
Checking and front end controls, compliance and regulation under OSHA and other standard health safety and sanitation regulations
Established and maintained cohesive Team Building
Trains safety and sanitation for several departments including bakery and fresh service deli
Managed new hire orientation, courtesy clerk training, cashier/checker training
Receive products and manage market displays and report directly to store director
Certificate of Completion of Coaching for Engagement Part 1 and 2
100% Committed to Customer Service Award
EDUCATION & CERTIFICATIONS
Truckee Meadows Community College
Business Management
Galena High School Reno, NV
Graduated with High School Diploma.