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Service Customer

Orlando, FL
December 27, 2020

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Steven Cabanting

Phone Number 775-***-**** ·


Experienced professional with over 10 years customer service with training instruction, and 6 years payroll experience. Works independently in fast paced environments and developing strategies that have resulted improvement of operations and streamlining procedural standard. Exceptional organizational skills, including strategic planning, budgeting, project management and team scheduling:

Team Builder

Strong Written and Verbal Skills

Outlook, Word, PowerPoint; Excel

Continuous Improvement

Leadership/Management Experience

Effective Presenter and Trainer

Internet and website maintenance


QuickBooks Desktop Payroll Services

Intuit Full Service Payroll Online

Collaboration/Networking Skills

Flexible in Travelling


Universal Orlando Resort

Attraction Operator February 2020-Present

Ensure appropriate number of guests can get on the attractions

Review park tickets and express tickets for attractions

Ensure children are the appropriate height and age for the attractions

Board quests onto attractions

Explain safety procedures to riders

Participate in evacuations procedures as required

Operate equipment that starts and shuts down the attractions

Entice quests by describing the actions of the attraction

Clean, disinfect and encourage social distancing set forth in resort wide efforts of reducing COVID-19 exposures

Stop vehicle and evacuate guests in case of emergencies

Provide assistance to guests entering and exiting the attraction

Clean up debris on and around the attraction

Keep an eye on guests and their movements to ensure they are not in any danger

Remove disorderly, obnoxious, or sick guests from attractions

Enforce all safety regulations and stay current with safety rules and procedures

Intuit Full Service and Desktop Payroll

Tax Notice Representative November 2015-October 2019

Provided service and response to routine inquiries regarding the activities associated with payroll tax processing

Accountable for accurate and timely completion of tasks associated with payroll and tax processing

Worked with colleagues to simplify processes involving team state base assignments, resulting in providing a streamlined solution improving customer service

Applied established practices, procedures and company policies to address routine customer tax and payroll processing discrepancies

Escalated most issues that are not found in existing operating procedures and utilized knowledge management resources

Performed the account maintenance activities as well as state base assignments; collected power of attorney’s and account numbers

Networked with professionals in building relationships, including internal and external customers (tax agencies, cross-functional groups, etc.)

Working knowledge of general tax regulatory compliance requirements and understanding of tax payment and agency filing requirements

Expedited the customer queue by examining and closing frequent troubleshooting dilemmas in tax notices, resulting in a reduced backlog of tax notices

Handled multiple tasks, switching priorities and focuses as needed. Effective in time management and reduction in operational waste

Collaborated in the onboarding process of new team members getting introduced in the tax notice program, including training, coaching and proper structure of tax systems by state

Intuit Full Service and Desktop Payroll

Desktop and Online Payroll Representative November 2013-November 2015

Researched and analyzed individual customer information, system data and agency correspondence to determine root cause of issues or defects. Made recommendations and/or resolved the issue accordingly

Maintained effective customer communication and identified the most efficient communication method (e.g. phone, fax, email)

Served external customers, such as accountants, presidents, managers and CFOs on complex payroll malfunctions and provided long term solutions. Resulted in empowering customers with beneficial information to enhance payroll systems

Assisted with AP (Accountant Professional) calls, OOP (Office of the President) calls, new data files, and disaster recoveries

Hosted floor mentoring sessions to internal service representatives and guided demonstrations for payroll dilemmas and configurations

Raley’s Family of Fine Stores – Various Locations

Customer Service Team Lead May 2013 – October 2013

Supervision, training, coaching, and managing front end flow for maximum service levels

Supervision, training, coaching, and managing visual merchandising, marketing, pricing, and meeting sale goals

Point of communication for all Front End Team members to Store Director

Hire and termination of personnel

Conducts performance assessment of Team members

Coordinates with Store Admin on Front End Schedule and signage

Responsible for appearance/organization

Connect with customers and provide detailed information on products and services

Handles all special orders, rain checks, and customer requests

Meet sale goals and maintain pricing strategies

Raley’s Family of Fine Stores – Various Locations

Senior Head Clerk May 2008 – April 2013

Management of visual merchandising, marketing, sales, and overall supervision of all departments

Inspection of departments and department sales

Checking and front end controls, compliance and regulation under OSHA and other standard health safety and sanitation regulations

Established and maintained cohesive Team Building

Trains safety and sanitation for several departments including bakery and fresh service deli

Managed new hire orientation, courtesy clerk training, cashier/checker training

Receive products and manage market displays and report directly to store director

Certificate of Completion of Coaching for Engagement Part 1 and 2

100% Committed to Customer Service Award


Truckee Meadows Community College

Business Management

Galena High School Reno, NV

Graduated with High School Diploma.

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