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Manager Service Representative

Location:
Shimoga, Karnataka, India
Posted:
December 27, 2020

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Resume:

SOWMINI SRIDHAR

Respected Sir/Madam,

I am writing to apply for Work From Home - Job opening with your esteemed organisation.I believe that my strong experience and education will make me a very competitive candidate for this position. I've worked with Safety Consulting service, Banking Industry, Retails, IT Companies, Educational Institutions, and gained experience as Human Resource & Admin Manager. Companies Location

Safe Green Safety Consultancies Al Qusais, Dubai

MyChild Safety Krishnagiri, India

Wipro BPO Chennai, India

Wal-Mart California, USA

US Bank California, USA

City National Bank California, USA

Logic Version Coimbatore, India

Please refer to my resume attached below for additional information on my experience. Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity.

Name: Sowmini Sridhar

Mobile: +91-753-***-****

Email: adizfw@r.postjobfree.com

Sowmini Sridhar

Contact

Address:

C.P.C Estate

Chamarajanagar Dist, Karnataka

Mobile: +91-950**-*****

Email: adizfw@r.postjobfree.com

Personal Dossier

DOB - 9-MAY-1981

Nationality - Indian

Marital Status - Married

Languages Known

English Kannada

Hindi Telugu

Tamil Malayalam

Soft Skills

Key Strength

Strategic Planning

Interview & Selection

Joining & Exit Formalities

Employees Engagement

Performance Appraisal

Resource Allocation

Training & Development

Leadership

Client & Staff Relations

Building client relationship

Perform Audit

Legal Documentation

Research & Analysis

Office Operations

Process Improvements

CAREER OBJECTIVE

Possess enormous experience in Human Resource Manager with strong analytical and problem-solving skills, Maintained and enhanced human resources productively in organizations, developed strong manpower, identifying talent & deploying professional development programs in order to achieve organizational goals & fulfill employee’s needs, ability to make well thought out decisions. Excellent written and verbal communication skills. Pursuing a challenging & rewarding career in service industry, which requires analytical and managerial skills, where I can contribute my best through learning and experience with full confidence & involvement. Skill Highlights

Demonstrated my ability by playing the roles of Procurment manager, Human Resources Manager & Payment collection headto meet the needs of Company as well as Clients and proved sucees with the challenges.

Honored as “Zone Manager" from “Customer Service Manager” for outstanding performance and high level of customer service.

Outstanding ability of handling, training associates and managing a team of 600 in strength.

Use clear, concise communication skills in conjunction with organizational skills to perform daily duties.

Education

Master of Business Administration (Human Resources) ICFAI distance learning, Hyderabad. Enduring. (Affiliated to Sikkim Manipal University)

Bachelor of commerce

University Of Mysore, Mysore, India

Certified Human Resource Management

KHDA Certified, Dubai, UAE

Certified ISO 17020 lead auditor

KHDA Certified, Dubai, UAE

Banking & Financial certification, Banking

Santa Monica high school, Santa Monica, CA

Technical Coursework

Diploma in System Management, Diploma Certification Aptech Computer Education, Mysore, India

Career Timeline

Overall Experience 10 + Years, out of which 7 + years worked as Human Resources Admin Manager

Year Company Role

Apr 2016 - Present Safe Green Safety

Consultancies Dubai, UAE

HumanResourcesManager

Aug 2012 - Apr 2016 MyChild Safety, India HumanResources&Admin Manager

Jan2012 -July2012 WIPRO BPO (A Division of

Wipro Ltd), India

Analyst – Citigroup Operations

Sep 2008 -Sep2011 WALMART North Hollywood,

USA

Zone Manager

Mar2008-Sep2008 US-BANK Beverly Hills, USA Client Service Representative Jan 2008 - Mar 2008 City National bank, USA Client Service Representative Mar 2003 - Mar 2004 LOGIC VERSION TECHNOLOGIES,

India

Human Resource Executive

Professional Experience

COMPANY # 7 : Safe Green Occupational Safety Training, Dubai, UAE

(Provide Safety Management System in construction.) DESIGNATION : Human Resource Manager

PERIOD : Apr. 2016 to Present

Responsibilities:-

Maintains organization staff by establishing a recruiting, and interviewing program, counseling managers on candidate selection, conducting and analyzing exit interviews, recommending changes.

Managing employee’s appraisal process across the levels and establishing framework for substantiating Performance Appraisal.

Responsible for review and successful implementation of company policies as per the management banding structure.

Processing Visa for new hiring and deploying the candidates as per Client's requirements.

Maintains the work structure by updating job requirements and job descriptions for all positions.

Attendance regulation and timely updates, getting the monthly attendance records and Involved with payroll calculation, salary review process for the company and WPS process.

Enhanced employee relations by organizing teambuilding on a regular basis, resulting in increased motivation.

Ascertained that the company was in compliance with labor laws and internal policies and procedures

Ensure & Provide information guidance lines on HR policy and practice as per UAE labor law.

Coordinating with accounts department for processing of payments to employees. COMPANY # 6 : MyChild Safety, Krishnagiri dist, Tamilnadu India. (Company Status: Closed)

(Provide RFID Based Student Attendance System for all educational Institutions.) DESIGNATION : Human Resource & Admin Manager

PERIOD : Aug. 2012 to Apr.2016

Responsibilities:-

Mentored employees, Resellers in customer service and sales functions by creating flyers, Ads and conducting meetings with Education institutions.

Supported & trained Marketing team, Resellers in recognizing safety requirements of the Education institutions on Automated School Attendance systems, devices, ID Cards throughout the service period.

Maintain data of Institutions and resellers & employees, generating monthly excel reports Organizing events, Maintaining Students, Employee and Resellers personal files and keeping the record up-to-date by Coordinating Education institutions, Employees and Resellers.

Keeping track of the resellers and assisting them with their business queries in improving the business. COMPANY # 5 : WIPRO BPO (A Division of Wipro Ltd), Chennai, India

(Wipro is well positioned to be a partner and co-innovator to businesses in the journey and facilitate their foray Into markets)

DESIGNATION : Analyst – Citigroup Operations

PERIOD : Jan. 2012 to July. 2012

Responsibilities:-

Migrated African countries invoice reconciliation process to Chennai Centre of Excellence team through live meeting and dial in calls.

Trained new joiners in the process and guided them project activities with least assistance.

Documented the Standard Operating procedure detailing the scope of activities of the offshore team and got them approved from the Onshore SME.

Part of two member team which successfully completed migration of direct debit vendors to

Remittance basis.

COMPANY # 4 : WALMART North Hollywood, California, USA

(American multinational retail corporation that operates a chain of hypermarkets) DESIGNATION : Zone Manager

PERIOD : Sept. 2008 to Sep. 2011

Responsibilities:-

Maintain data of employees, generating monthly Reports Organizing events, maintaining. Employee personal file and keeping the record up-to-date, Coordinating for the smooth exit process of resigning employees.

Assigning monthly schedule for all the employees on weekly basis.

Conducting training on identifying money laundering, fraud, theft, shop lifting for in house employees on monthly basis and visiting other training locations to gain knowledge on every three months.

Interacting with customers and solving their quires in timely manner.

Maintaining the front-end for its best operations, resolving register issues, performing frequent audit, evaluations for cahiers when it’sdue.

COMPANY # 3 : US-BANK Beverly Hills, California, USA

(The Private Bank and Wealth Management experience at City National.) DESIGNATION : Client Service Representative

PERIOD : Mar. 2008 to Sep. 2008

COMPANY # 2 : City National bank, California, USA

(Completed training & Internship as a Client Service Representative at City National bank, Then placed in US Bank.)

DESIGNATION : Client Service Representative

PERIOD : Jan. 2008 to Mar. 2008

Responsibilities:-

Excellent Customer Service and Sales, Answering calls and addressed customer inquiries, delivered information and provided guidance by redirecting to proper Officers.

Excellent cash handling and maintained proper cash limits, cashed checks, accepted deposits, and issued cashier check, money orders, traveler's checks, cash advances, and funds transfers

Processing transactions, Checking for 5 basic negotiability’s, Verifying identifications, filling out Currency Transaction Report forms, Placing holds and Trans coding and sorting.

Perform safe deposit duties & Utilized micro-encoder, photocopier, fax and shredder.

Assisted in preparation of forms, signature cards, and other account-related documents and sort files/documents/signature cards.

COMPANY #1 : LOGIC VERSION TECHNOLOGIES, Coimbatore, TN, India (Company Status: Closed)

(Software Consultancies & IT Solutions.)

DESIGNATION : Human Resource Executive

PERIOD : Mar 2003 to Mar 2004

Responsibilities:-

Partnered with HR offshore to maintain compliance with immigration law.

Provided relocation assistance for those candidates who are not local in United States.

Strong knowledge and understanding of US work visa categories and in depth understanding of employment based green card process.

Experienced in preparing forms and validating supporting documents for H1B Visa & Extension, H4 Visa & Extension

(Dependent Visa), B1 & B2 Visa etc.

Proactively communicate with employees and other relevant contacts regarding the gathering and preparing the documentation needed for immigration petitions, status of their visa cases and extensions.

Green card Processing : Labor certification (under EB2 & EB3), PERM processing, I-140, Priority Date, I-485, Applying SSN number, Employment Authorization Document, EAD renewals, RFEs, Advance Parole (travel document). REFERENCE

Available if required

LAST UPDATED: Sep-2020



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