Customer Care Office

Location:

Cape Town, Western Cape, South Africa

Posted:

December 27, 2020

Contact this candidate

Resume:

Curriculum Vitae Magdelena Baartman

CURRICULUM VITAE

MAGDALENA BAARTMAN

Curriculum Vitae Magdelena Baartman

PERSONAL DATA

SURNAME : Baartman

NAMES : Magdalena

GENDER : Female

IDENTITY NUMBER : 730**********

NATIONALITY : South African

LANGUAGES : English, Afrikaans

MARITAL STATUS : Single

DRIVERS LICENCE : None

HOME ADDRESS : Unit 1, Tygerberg Mansions

8 Chepstowe Road,

Tijgerhof,

MILNERTON 7441

TELEPHONE : 062-***-****

E-MAIL ADDRESS : adizb3@r.postjobfree.com

Curriculum Vitae Magdelena Baartman

EDUCATIONAL QUALIFICATIONS

1. MATRIC Nov. 1991 : SUBJECTS: English

Accountancy

Business Economics

Economics

Typing

2. COLLEGE ATTENDED : TTODDS COMMERCIAL COLLEGE

DIPLOMA OBTAINED : SECRETARIAL DIPLOMA

YEAR : 1993

COURSES : WORDPERFECT

SHORTHAND

LOTUS 123

DATA CAPTURING

SWITCHBOARD

TYPING

3. OTHER COURSES : MUNICIPALITY OF CAPE TOWN

-MICROSOFT WORD

-MICROSOFT EXCEL

-SAP

-Financial Adjustment

-Incoming Payments and

Clarifications

-Processing Customer Service

Applications

-Initiating Disconnections and

Reconnections in the CIC

-Create/Maintain Business Master

Data

-(CC)Customer Care Enquiries and

Complaints

-Customer Interaction center and

Notifications

-Peer Educator

-Management Diversity

-Life Skills

-Report Writing

-Core Supervisory skills

-Time and attendance

-Office administration.

-Telephone etiquette

-First aid

Curriculum Vitae Magdelena Baartman

EMPLOYMENT HISTORY

1. COMPANY CITY OF CAPE TOWN

Income & Cash

Customer Service

POSITION ADMINISTRATIVE ASSISTANT

DATE 1993-1998

DUTIES -Dealing with customer accounts enquiries

-Correspondence

-Processing and data capturing of accounts

-General administrative duties

-Disconnection and Reconnection of accounts

-Arrangements to recover arrears on outstanding

accounts.

REASON FOR LEAVING: MULTI SKILLS

2. COMPANY CITY OF CAPE TOWN

Cash Management

POSITION ADMINISTRATIVE ASSISTANT

DATE 1999-2004

DUTIES -Balancing monthly stats

-Financial adjustments

-Customer Care Agent

-Supervision, Third Party Credit Card Commission

-Credit Control

-Liaising with senior officials for Ledger Adjustments

-General Administrative Duties

REASON FOR LEAVING: Family Responsibility

Curriculum Vitae Magdelena Baartman

3. COMPANY CLICKS (HEAD OFFICE)

POSITION DATA CAPTURER

DATE 2004 TO OCTOBER 2005

DUTIES -Capturing of Shop Supplies

-General Administration duties

REASON FOR LEAVING CONTRACT EXPIRED

4. COMPANY CAPE TOWN INFORMATION CENTRE

POSITION MARKETING/SALES AGENT

DATE November 2005 to June 2006

DUTIES -Selling Publication space to tourist

-Information Centres, Tourism Industry

5. COMPANY PARLIAMENT OF SOUTH AFRICA

POSITION SECRETARY-SECTION MANAGER

DATE JUNE 2006 - OCTOBER 2006

DUTIES -General Office Administration

-Screening of Calls

-Monthly cash-flow

-Handling typing of memorandums

-Diary Management

REASON FOR LEAVING SEEKING PERMANENT EMPLOYMENT

Curriculum Vitae Magdelena Baartman

6. COMPANY: TEMPORARY ASSIGNMENTS in 2007

AUCTION ALLIANCE Data capturing

Customer Care

DIALOGUE GROUP SOUTH AFRICA Sales Consultant

Credit Card campaign for Standard

Bank

OLD MUTUAL Helpdesk operator, Properties Division

DIGICA Front Desk operator & Switchboard

7. COMPANY MUNICIPALITY OF CAPE TOWN

POSITION P.A. SECRETARY / Office administration

DATE MAY 2008 - current

DUTIES -Requisitions - Stock Reservations

-Taking of Minutes

-Filing

-Spreadsheet preparation (EXCEL)

-Report Tracking

-Tender Awards

-Typing Minutes of Tenders

-Administration

-Ordering of Stationery

DEPARTMENTS:

1. SUPPLY CHAIN MANAGEMENT

2. FINANCE EXPENDITURE- OFFICE ASSISTANT

-Delivering and collecting internal mail for the various Finance Departments in the Cape Town area.

-Collecting, franking, recording, sorting, posting and registering of post for the Finance Directorate as well as other Directorates, when required.

-Ensuring that correspondences are distributed, delivered and collected at external institutions such as the post office.

-Assisting the Principle and Senior Process Controllers with the daily printing and binding of high volumes of correspondence, such as the City’s traffic fines, municipal accounts (electricity, water and rates). Curriculum Vitae Magdelena Baartman

-Performing routing office duties such as faxing, filing, depositing money/cheques, and obtaining receipts etc under supervision

-Assisting the Logistics and Administration Business area with various administrative and logistical tasks (Asset verifications, relocations, etc.), when required.

-Working in the Tender Office as a clerk. Duties include scheduling of tender documents.

-Working in the Support Office Finance Expenditure (2010-2October2011), including working as a Secretary.

3. BLAAUWBERG NATURE RESERVE

-October 2011: Transferred to Blaauwberg Nature Reserve

(Environmental Resource Management Dept.)

-Office Administration

Curriculum Vitae Magdelena Baartman

REFERENCES:

NAME MR D. ALBERTUS

POSITION SENIOR REVENUE OFFICER

CITY OF CAPE TOWN

TELEPHONE 021-***-****