Experienced Program and Project Manager with an MBA and proven success in Project and Change Management, Vendor Management and Client Services for various industries (telecom, digital media, pharma, ERP, consulting)
Adept at fostering long-lasting relationships with stakeholders, vendors, clients and internal teams
Over 10 years of experience owning and managing complex cross-functional projects and programs
Excellent communicator and team builder across geographic and cultural lines
Knowledge of Agile and Watherfall SDLC, experience with Excel, MS Project, Confluence, Jira, Visio, PowerPoint
AllSTEM connections - Consulting Apr 2020 – recent
Project Manager/Consultant for Merck’s GWES (Global Workplace and Enterprise Services) department
Managed multiple initiatives within financial and organizational Projects related to global company transformation from standard
office environment to ABW (Activity Based Workplace), including:
Creation of business analytics tracking tool enabling the company’s Real Estate department to save $50M in 3 years- in collaboration with Finances, Facility Management, Business Analytics, Real Estate, Operations, Business, Vendors
Creation of internal ABW worksite, collaboration with GWES business stakeholders and Merck’s Creative Studio
Analysis of employee experience and expectations, identifying the gaps in ABW Services offered by Vendor, defining the strategies and responsible parties to cover the gaps
NeoGames, NJ - Online Gaming Software and Services Jul 2019 – Feb 2020
Established and managed highly effective relationships across all client departments. Liaison between the client and the program management in short and long-term customer projects and software releases
Responsibility over timely delivery of NeoGames product functionality, participate in developing customer and internal roadmap
Coordinated backlog of features between the company and the client, participation in prioritization of bugs; served as a single point of contact for customer questions and concerns
Coordinated mutual efforts for investigation of issues, brainstorming new solutions and process improvement
Daily project management tasks – schedules, internal and external bugs, releases, hot fixes etc.
Priority-Software, NJ - Israeli ERP provider entering the US market Mar 2018 – Jun 2019
Managing multiple implementation projects including customization, large scale data migration and integration across platforms and methodologies.
Analysis of customers’ current processes and future business needs, adjusting existing software, creating requirements for customizations and additional features
Full ownership of projects from initiation to go-live and day-to-day ongoing support, serving as a client’s advocate for internal teams and as a trustful company representative for clients. Constant proactive communication with the clients ensuring client satisfaction at all stages of the project. Onboarding and training of Clients and Partners
Main point of contact for all project-related tasks, issues, client communication & reporting. Liaison between client’s stakeholders and internal teams (Sales, Product, Support, R&D, QA). assisting with version control and customers’ upgrades
Sizmek, NY - Global advertising technology company Jul 2010 – Aug 2017
Head of Vendor Management
Designed and launched previously absent Vendor Management program to support rapid growth and global operations. Prepared operations transition from small internal team to global network of outsourcing providers and partners
Developed and optimized task workflows and core processes. Supervised and managed various external vendors and the process of moving core processes and service to outsourcing team
Built long-lasting relationship with Vendors, created atmosphere of real partnership and collaboration
Reviewed legal contracts, conducted RFPs, created SOWs for Vendors
Campaign Execution (CEX) Manager
Project Manager and team lead for Campaign Execution group (CEX), a sub-division of Client Services, aimed to create operational efficiency by centralizing performance of AdOps technical services
Conceived and led transition of heavy-duty technical tasks from local Client Management teams to a centrally managed and standardized structure delivering consistent quality of service across all markets and geographic regions. Later transformed CEX from a group of individual contributors into a team of Project Managers, coordinating and managing vendors across the globe
Accomplished measurable improvements in service quality and internal client satisfaction while sticking to tight delivery schedules and budgets.
Skila, NJ – Provider of software for Pharma Dec 2006 – May 2010
Program Manager – Product Management
Acting Product Owner on a global-scale software integration projects in partnership with a Fortune 500 Life Sciences CRM provider, resulting in the development of Skila’s top selling product and subsequent market success.
Gathered and analyzed customer business needs to align company roadmap, strategy and vision to market requirements. Represented the customer in all Agile development phases. Worked to reconcile product direction with competing needs of internal teams and integration partners, ensured timely delivery of critical software functionality for various clients
Optimization of project management methodology, introduction of best practices and post-mortem analysis and the development of internal “Product Expert team” as part of the company’s market-facing excellence program.
Account Manager – Client Services Team
Project Lead on strategic client implementation knowledge management projects; Served as a customer success manager on complex implementations transitioning major clients from “managed solution” to time and money saving turnkey solutions.
Publicis eHealth Solutions, NJ –CRM solution for Pharma Apr 2006 – Sep 2006
Manager, Client Services
Product Owner on new development and continuous enhancement of existing tools. Gathered client requirements, performed gap analysis, translated requirements into features and enhancements; performed on-site client training
AWAT, VA – Wireless Telecom services Mar 2005 – Feb 2006
Project Management and Business Analysis (Consultant)
Project management – developing unified and standardized engineering tools. Defined business and system requirements, workflows, functional specifications, gap analysis, audit and comparison of available solutions
Schema Inc, Israel and NJ - Wireless network optimization Apr 2000 – Feb 2005
Program Manager, Customer Support Manager
Created from scratch (concept to roll out) customer support and client services organization; expanded from a small team to a matrix structure of 30+ software and RF engineers managing 10-12 customization and implementation projects simultaneously.
Coached and mentored customer facing teams, provided strategic and tactical leadership on all customization and implementation decisions, responsible for all project aspects: planning and scheduling, resource allocation, day to day task management and post-project analysis to support continuous improvement.
Cross-functional management including: C-level and pre-sales presentations, pilot and “proof of concept” projects, ongoing communication with Product, QA, R&D, Marketing, Business Development and Sales. Coordinated FOAs (First Office Application) and UATs (User Acceptance Tests) projects
EDUCATION AND TRAINING
MBA in Project Management and International Business - Tel Aviv University, Tel Aviv, Israel
BS In Electronic Engineering - Moscow Technical University of Telecommunications, Moscow, Russia
Kroka expeditions, Board Member Dec 2017- Feb 2020
Kroka Expeditions is a non-profit wilderness expedition school based on a year-round, organic farm in Marlow, NH. Kroka is devoted to growing the future stewards of the earth and is promoting living relationship with the natural world, community values, reducing waste, eliminating carbon footprint and overall sustainability.
P.A.I.R.S, Leading Arts and Crafts Program Nov 2018 – Present
P.A.I.R.S (Partners in Afterschool Inclusive Recreation for Special Needs) is a social enrichment program between Millburn High School and regional Special Needs High School, in which kids of both schools participate in various workshops (arts and crafts, sports, dancing, games)