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Project Manager, Agile Scrum Master

West Bend, WI
December 28, 2020

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West Bend, WI 262-***-****

Strategic Execution Project Manager/Certified Scaled Agile SAFe® 5 Scrum Master Results oriented project manager/ Scrum Master experienced running team with Agile Scrum, XP, Kanban and Waterfall methodologies. I utilize social networking, metrics, and organizational governance to drive solutions within global teams and enterprise wide IT projects. Self- directed proactive experience for focus on the partnering with customers to develop architectural solutions, business relationships and ROI. Experience extends from almost 20 years within lean Engineering Design NPD, Change Management and process design, and 12 years leading IT efforts that extend from ERP, Infrastructure, Integration with 3rd party vendors, off the shelf and custom software integration, Digital transformation and cloud migration, and App/Web App development within multiple methodologies,. I bring proven leadership skills to manage the complexity of today’s virtual practices with value stream mentality to align teams for flawless execution to meet customer expectations. COMPETENCIES

EPMO Disciplines

Procurement/Vendor Mgmt.

Resource Mgmt. Onshore/Offshore

Risk/Issue/Conflict Management

Strategic Planning

Budget & Forecasting


Agile Framework

Organization Policies & Procedures

Global Process & Change Management

Engineering NPD

System Mgmt., Config/Capacity Mgmt.

Virtual Leadership/Innovative Mindset

Operation/Business Req. Analyst

Microsoft Suite, Project Visio, Cherwell

SNOW, Azure DevOps, Jira

Microsoft Project /Server 2010

Infrastructure/Hosting Demand

Vitalization in Cloud

Application Lifecycle Management

Solution Transformation/Automation

Software Development/Administration

Release/Deployment/Test Mgmt.

PaaS, IaaS, SaaS, P2V

Digital Transformation

Web App Development

Portfolio Mgmt.


Cognizant- Full Time Employee, Aug 2019 to June 2020 (Covid-19 impacted) Manager-Projects; acting in the role of an IT Project Manager/ Scrum Master; providing servant leadership to guide my technologies teams

(OMNI-Channel Fulfillment), to achieve scrum team success in process and positive iterative results per Agile Scrum framework. Technologies projects;,i.e., OpenShift Fix packs, JBoss, TIBCO upgrades for OMSe, GIV, OTS. Responsibly for a multitude of month release efforts based on agile practices per my global team efforts. Additional responsibilities include fulfilling infrastructure requirements, Service Delivery, DR, time/resource management, managing Scrum Master Retrospectives and project status reporting for program management. Tracked Agile iterations through Jira, managed artifacts and program documentation through Confluence, communications through Google Suites and managed overlaying projects through Planview as an opportunity for Program Management to track efforts beyond two-week iterations. Managed Scrum of Scrum, Scrum Program Retrospectives. Ashley Furniture, - Full Time Employee, Sept 2017 to August 2019 IT Project Manager/ Scrum Master/Demand MGMT IT Professional Services: Supply Chain Logistics, Distribution-Wholesale Transportation. Offered opportunity to migrate to Transportation Logistics from Strategic Execution (PMO) team to lead IT Wholesale/Retail logistics team and 3rd party vendor resources as a new partnership with Transportation Product Owner. Currently filling the responsibilities of an IT Project Manager, Scrum Master, Demand Manager, Release Mgmt., Portfolio Mgmt., and Knowledge mgmt. Scrum Master managing offshore & onshore resources through Agile Scrum framework for Business and IT initiatives as defined within the Portfolio Business Value Model. Utilizing Azure DevOps tool to manage Initiatives.

Scrum Master: team of onshore/offshore facilitation of Scrum framework implementing multiply projects simultaneously including a new Transportation Management App, successful release of mobile Android/ iOS Web App for Driver/Dispatch communications.

Portfolio Mgmt., reporting project roadmaps with C-Level resources to prioritize project T-shirt size, ROI for Capacity Planning.

Demand Mgmt., Creating and managing Business/IT Demands in Cherwell and Azure DevOps and Ashley Align.

Managed Business/IT – application/functional relationships, flash problem solving, driving solutions to incidents, change management, and Agile cycle process improvement.

Capacity management with resource forecasting for Financials.

F2f interaction with Sr. VP and Directors for realistic updates and future planning.

Drove CI for Value Stream Mapping and Innovation as an opportunity not a threat. IT PMO Project Manager – Strategic Execution Team – managing multiple projects across Ashley Enterprise (Sept 2017 – May 2019)

Managed Printer Services (MPS) project; partnership with 3rd party vendor., to standardize all output devices in 95 Ashley Homestores, Headquarters, Advance technology Centers, 10 MFG’s, and Distribution Centers (1100~ devices), to drive term savings of $9M. Scope includes FoIP and Helpdesk integration. Streamlined Contractual Agreements with 3rd Party Vendor and Legal.

Drove training sessions for PMO PM’s

Instrumental in the refinement and deployment of PMO structure and tools KIP BROOKS PAGE - 2 -


PM Consulting to Fortune 500 Companies in the following Industries: Power Sports, Retail, Transportation & Logistics, Energy Solutions, Beverages, Agricultural Equipment, Industrial Automation, and Banking. Consulting - Staffing Firm / Client

Procom / MillerCoors - Sept 2016 to Feb 2017- Milwaukee, WI

Executed all work through PMI standards

Managed six-month contract with $650K budget to evaluate Commercial Application dependencies with mainframe and/or SAP for sustainment / decommission for Portfolio Strategic Planning.

Managed Month-End Financials with 20 resources; closed project on time $250K under-budget per forecasting efforts

Responsible for MS Project Server 2010 updates/resource timekeeping for summarizations and project recommendations in Weekly/Monthly Status Reporting.

KForce / Kohl’s - Mar 2016 to July 2016 - Milwaukee, WI

Streamlined DevOps Release Management process by implementing new Release and Deployment processes.

Transformed Agile Release bottlenecks to workable solutions for staging environments by bridging communication gaps between DevOps and Agile Sterling production release team.

Managed implemented of automation smoke tests in CICD Jenkins pipeline that eliminated manual release processes and validated code drops.

KForce / Johnson Controls Inc. - Jan 2016 to Feb 2016 - Milwaukee, WI

Established U.S. plant site cutover teams for JCI Automotive Experience Legal Entity Separation for data cleanup with asset sales. Collabera / FIS - Aug 2015 to Dec 2015 - Milwaukee, WI

Managed Technical, QA, BA Leads / teams, budget, forecasting for upgrade to Sales/Marketing Management 32bit application to 64bit application, from Windows 2008 to Windows 2012 & enhance application performance with Onyx CRM version update.

Managed infrastructure dev team to create playbook for environmental builds supporting Service Delivery, Security, and architectural expectations.

Executed all work through PMI standards

Enterforce / Harley-Davidson Motor Company, PAC Product Manager - Oct 2014 to Jun 2015- Milwaukee, WI

Coordinated PLM and new product engineering design efforts with cross-functional teams to transform single product design to fully developed Initial Care service programs supporting legendary brand, to improve market effectiveness, and speed to market.

Supported SCM, purchasing issues, functions, authorizations, and change management.

Provided product knowledge for troubleshooting external customer care issues

Renewed ISO Governance efforts within team through guideline creation, updates and repository organization

Set up new product forecasting for downstream planning with supply chain management and after-market planning teams.

Facilitated OE experimental parts and Aftermarket parts for Regulatory assessment stage gate NPI, financial and marketing strategies.

Randstad / Johnson Controls Inc. - Sept 2012 to Oct 2014 - Milwaukee, WI - Hosting Service Infrastructure Project Manager

Linux Physical to Virtual (P2V) Project: Lead the Linux admins and the business units to move from old costly hardware onto new VMs. Cost savings in returning leased hardware and removing physical server footprint.

Replacement of Remedy with MS System Center Service Management (SCSM) for ITSM deployment, PoC/Pilot Platform as a Service (PaaS ) Oracle Database SaaS, Oracle Financials Refresh, SAP Infosys Offshore support project, GetPaid refreshes. GL Jetstorm Vcloud Transformation- enhancement/automation of services of the Service Catalog with EMC. Application upgrade of SAPConsole, SAP HANA infrastructure implementation, SAP SRM Systems Refresh.

Streamlined concurrent multiple Bus Operation Demand projects and IT infrastructure strategies for globalization resulting in integrated customer enhancements and ROI.

Managed project resources; Networking for optimization, routing, switching, protocols, load balancing and bandwidth; managed Security for data security, application level firewalls, UTM, NAP, Network firewalls; Disaster Recovery to identify projects level of DR and implemented supporting DR for business continuity; managed Microsoft/Linux engineers per required project efforts for hybrid cloud migrations, etc.; incorporated Solution and Enterprise Architects early to guidance and approval for organizational alignment.

Worked closely with customers to provide a clear line of sight around product vendor, host OS, product, costs, storage/memory allocation configuration, provisioning, elasticity, change management, cutover planning / backout planning and execution. KIP BROOKS PAGE - 3 -


Insure entire infrastructure package operational before handover to customers

Defining the solution design/service strategy through operations to eliminate customer concerns Aptude, Inc. / Schneider National - May 2012 to Sept 2012 - Green Bay, WI - PMO IT Project Manager

Brought value into infrastructure and production stability through completed projects to include: SOA/B2B 11g upgrade, ODI 11g upgrade, Mega OID 11g, Siebel Infrastructure, OIF upgrade, CPU patching, OCA Replacement, JMS upgrade, BAM, Solix Patches.

Provide project governance to unstructured IT teams resulting in teams understanding the effectiveness of strategy and executing to PMO strategy.

Tight collaborated effort with PMO to coach/integrate PMO methodology practices to a wild west IT atmosphere

Managed project compliance lifecycles through Planview per PMO standards Adecco / Johnson Controls Inc. - Nov 2011 to Mar 2012 - Milwaukee, WI - PMO IT Project Manager

Managed team to implement SAP GRC that replaced outdated Applimation production tool for remediation/mitigation to SOX 404 compliance.

Managed multi concurrent projects per PM2 JCI methodologies with MS Project 2010 to support global Oracle 11i to G12 Lighthouse Program and JCI Financial Transformation. TEKSystems Inc. / Harley-Davidson Motor Company - May 2011 to Nov 2011 - Milwaukee, WI

GIS ERP CoE Services PM roll supporting SAP EEC 6.0 deployment where I managed SAP system maintenance outages and SAP transports through Solution Manager and ChARM tools. Conducted SAP Lead code deployment reviews with Module Leads for integration, testing and deployment. Managed all risks to reduce production release issues. Full Time Employment

General Dynamics IT (GDIT) – Sr. Principle Analyst, Programs - Nov 2010 to Mar 2011 - Milwaukee, WI

Provided leadership and program guidance to GDIT Control Account Managers, Veterans Administration Program Managers, Mitre group and Booz/Allen/Hamilton consultants through a disciplined program schedule resulting in clear understanding of the WBS, Quality Assurance and reduced risk to the program.

Based on Agile XP framework and Deltek Cobra resources for EVM I managed a 3000-line Integrated Master Schedule per Federal Pilot Program (FLITE) contractual agreements to implement Maximo into Veterans Administration. Contract – to -Hire: Arena Technical Resources / General Dynamics IT (GDIT) – Analyst – April 2010 to Oct 2010 Migrated MS Program schedule from a Waterfall methodology to an Agile XP structure per Federal standards. Consulting

Saturn Tech. Sys / Johnson Controls Inc. - Mar 2010 – April 2010 - Milwaukee, WI

Managed Global Engineering Change Approval Board that addressed design risks, design evaluation and approvals. Full Time Employment

CLAAS Omaha Inc. - PLM Process/Project Manager - Nov 2008 – Jan 2010 - Omaha, NE

Managed 7-person team supporting SAP Global Change control. Initiated “Profound Knowledge transformation efforts with Sales/Marketing and Engineering teams for PLM best practices. Supported 12-person Eng. department for system setup, maintenance, hardware/server procurement and workstations for Catia/VPM operations.

Created Catia top level assembly drawings/BOM for Header program efforts

Technical review of drawings prior to release

Fostered global teamwork to reduce risk and redundancy of information transformation during design build efforts.

Mentor role in corporate quality to Eng. Design team for DIN ISO 9000:2000

Use of case models, FMEA, Fishbone diagrams, Reports Cards, Benchmarking, Dash boarding and Visio cross-functional mapping for reduction and simplification of SC process, cost and duration for daily operations and projects. Consulting

Fujitsu / Rockwell – IT Change Coordination- July 2008 to Aug 2008 - Milwaukee, WI

IT Change control processes per Sarbanes Oxley standards and ITIL methodology KIP BROOKS PAGE - 4 -


Full Time Employment

Harley-Davidson Motor Company – Numerous Positions - 2000 – 2008 - Milwaukee, WI Sr. Engineering Project Coordinator, Special Projects (2008):

Managed experimental parts supply chain for new prototype engineering powertrain builds. SME for BOM configuration and Change Management processes to improve efficiencies and strengthen engineering PLM.

Team member involved with R & D designing and addressing new solutions to reduce financial impact to program per Kansas City Plant operational quotes for new product assemble line.

Provided SME knowledge to engineering design teams during various product development phases resulting in polished phase exits.

Managed part and project issue closures resulting in reduction of costs, improved KRA’s and accelerated part authorization

Completed overview of Pro-e Assemblies per scheduled prototype build dates ERP Bus. Process Architect - CRM, North American Sales (2007-2008):

Hands-on “Go-Live” effort with GIS, Deloitte and IBM integrators to road map, create Infrastructure design, data migration and system integration for rollout of web-based projects “Connect” & “Connect Lite” for Harley-Davidson network of Dealership Sales customer relationship web based portal software to increase market sales. ERP Bus Process Architect, SAP ERP Program (2006-2007):

Accountable for blueprinting ERP integration of an (IPPE) Integrated Product and Process Engineering SAP R/3 Variant Configuration Bill’s of Material, Material Master and engineering change management.

Created Con-Ops, RICEFW documentation, incorporated business models, process mapping and case scenarios to communicate project lifecycle management to the enterprise.

Defined user case scenarios to benchmark collaborative EPR methods, conception of future state, and mentor subject matter experts to act as organizational teachers.

Incorporated KAIZEN to improve Lean strategies and support CMMI growth for sustained results. Eng. Project Management, Revolution (V-Rod) Powertrain Program (2000 – 2006):

Leadership platform BOM / Project Coordinator that guided cross-functional PLM teams to launch H-D motorcycle (V-Rod) Powertrain from initial joint venture with Porsche through different design interactions across multiply model year launches resulting in the V-Rod becoming the most award-winning H-D motorcycle in the history of Harley o Managed all design reviews with different engineering teams to ensure Pro-E drawings were accurate per guidelines for ISO 9001:2000 requirements.

o Responsible for field engines, out of warranty, in warranty, developmental and racing engines, costs status, build plans, developmental regulatory process, liability prevention and strong documentation. o Guided Best Practice group to sustain new Eng. change management processes, BOM and Authorization practices, policies, and guidelines per ISO 9001:2000 requirements since the V-Rod Powertrain design was a unique product that differed from 70 years of defined engineering process. o Responsibly for creating and maintaining 3D CAD powertrain models in Pro-E o Monitored project status, milestones and phase exits per Concurrent Product and Process Delivery Methodology o Lead and participated as a project team member/technical expert in numerous smaller projects to produce current state documentation, applications, and web-based training for organizational effectiveness. EDUCATION

BS, Business Management & Leadership, (Summa Cum Laude) Capella University, Minneapolis, Minnesota – 2005. GPA-4.00 AS, Applied Sciences (Mechanical Design), Lakeshore Technical College, Cleveland, WI-1995. GPA-3.00 Associate Certificate in Project Management (Milwaukee School of Engineering)

(PMP104 – PMP Prep Exam – 60 contact hours)

MS, IT-Project Management, Capella University, Minneapolis, Minnesota – 2014. GPA-3.80, 7 courses to completion, on hold at this time. Certification

Scaled Agile SAFe 5.0 SSM – Certificate ID: 583*****-**** MILITARY EXPERIENCE

U.S. Army - Non-Commissioned Officer - 3rd & 4th Infantry Divisions, 3rd Armor Division. Status - Disabled American Veteran

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