Phone: 404-***-****, Email: firstname.lastname@example.org
Operations Manager / General Manager
Exemplary manager with proven leadership accountability in formulating strategic vision and consulting experience while drawing strong operational heritage and hands-on-approach, working closely with organizations and stakeholders to help tackle complex business issues and maximize value. Successful business development experience within an industry base and capture experience, including formal milestone/gate review processes; opportunity identification, qualification, business case and pricing. A seasoned professional, part entrepreneur and part sector leader supported a range of strategy projects with expert knowledge of the turnaround, capital projects and manufacturing industry techniques and best practices. Credible strategy, change management experience and combined previous advisory experience in driving project savings, short term results while building long term vision/capabilities. Proven experience in the development of major capital projects applying a mix of strategic planning, business analysis, sales optimization, project management and business operations. Accomplishments across the Tenure
~ Successfully managed the client relations with large corporate clients, such as INTEL, Samsung, Honeywell Chemicals, Global Foundries, Mitsubishi Gas & Chemicals and Solvay Chemicals – Valqua-NGC~
~ Achieved ISO 9001 Compliant – Valqua-NGC~
~ Implemented new processes & procedures that led to reduced waste, increased productivity, better purchasing with logistics and inventory management, fewer defects and higher customer satisfaction levels – Valqua-NGC~
~ Streamlined department budgets increased monthly cash and net profits for 14 years at Stone Systems and 5 years at Valqua-NGC~
~Spearheaded sales teams and grew revenue consistently for 14 consecutive years – Stone Systems ~
~ Ranked at the top of Home Depot’s service providers for Customer Satisfaction – Stone Systems ~
~ Created the “Free Sink” promotional incentive and achieved huge success which increased Home Depot sales by 30%. After success in the Atlanta area, the promotion went national – Stone Systems ~
~ Conceived a cost effective strategy for expanding production/distribution facility by purchasing an existing building for renovation, rather than a newly constructed facility. Purchased and improved an existing 80,000 square foot building for $2,000,000. Achieved savings of $1,500,000 versus new construction and delivered a 40% larger facility – Stone Systems ~
~ Pioneered the market for a new countertop category achieving annual sales of $10M – Stone Systems ~
~ Strategically identified new growth opportunities, developed Big Box accounts and customer relationships with Home Depot, Lowes, and Expo to increase market share – Stone Systems ~
~ Successfully launched Silestone® and Sensa by Cosentino® – Stone Systems ~ SKILL AREAS:Operational Management Change Management Strategic Business Planning Business Management Sales Management Mergers & Acquisitions Project Management Performance Management Continuous Improvement Acquisition Integration Process Improvement Manufacturing & Fabrication Customer Satisfaction Team Development Marketing Budget Management Budget Control P&L Negotiations Management Reporting Due Diligence Account Management Streamlining Processes HSE & OSHA Compliance Cash Flow Management Staff Engagement Problem Resolution Organizational Development Auditing Customer Management Customer Engagement Customer Relations Revenue Growth Cross-Functional Leadership Risk Assessment & Mitigation Strategies PROFESSIONAL EXPERIENCE
VALQUA NGC, INC (Fluoropolymer Tank Lining Operation)– HOUSTON, TX Nov2013 – Present General Manager (2018 – Present) – Promoted to lead US branch of Valqua Ltd. Production Manager (2013 – 2018)
Valqua NGC lines Chemical Storage and Transportation tanks with Fluoropolymers (Teflon) for the Ultrapure Chemical Market and Semiconductor Fabs (Intel, Samsung).
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Provide the leadership, management and vision necessary to ensure proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. Solicit suggestions for improvement of service to clients from subordinates.
Serve as a key advocate of strategic initiative to build a dynamic work environment and improve overall corporate culture. Responsible for staff operations, strategic alliances, and business expansion across the US and Europe.
Work with the outgoing president to transition into the business. Retained as COO and new business development when Valqua Ltd. acquired a majority share of NGC, worked with the Japanese management through the transition.
Forge relationships with new and existing clients and develop strategies to increase market share for the Company.
Facilitate a turnaround strategy and revitalize the business in order to secure efficiency gains. Diligently monitor build – to
– order fabrication process to continually improve production volumes and turnaround time. Implement production scheduling software and outsource Safety and OSHA training to assist in the turnaround.
Set targets taking market conditions, competitors, products, customers, and stakeholders expectations into account and complying with regulatory requirements. Drill down into the detail of how the market and market conditions function while simultaneously fulfilling customer needs and being aware of competition.
Steer operations, short and long term planning and financial counseling services. Develop, oversee, manage and deliver the planned financial and operational performance through detailed monthly reporting to ensure revenue growth and cost control is in line with forecasted plans when compared to the company’s strategy.
Carry out supervisory responsibilities in accordance with the organization’s policy and applicable laws. Develop and implement strategic plan. Facilitate communication among employees and management. Guide managers and employees on problem solving, dispute resolution, regulatory compliance and litigation avoidance.
Direct employee training to improve efficiency and ensured conformance with standard procedures and practices. Conduct meetings to discuss operational problems/explain procedural changes/practices. Encourage discussion, collaboration and team work. Ensure full compliance with policies, procedures and risk management protocols. RENOVA PARTNERS LLC, – ATLANTA, GA 2011 – 2013
Small Consulting Firm, worked with banks to help them with their Real Estate Portfolios (Foreclosed Properties) by developing marketing plans and mechanical solutions for the troubled assets.
Served as a consultant with Renova Partners, being placed as key executive at companies for a defined term to accomplish critical objectives (Turnarounds). Engagements ranged from naming a senior Renova partner as acting CEO or division head to integrating an organizational specialist to realign staff and make key new hires.
Worked to rectify mechanical and other building (primarily apartment Buildings and complexes) shortcomings to turn the properties around and make them marketable/profitable. Assignments included bank owned Real Estate underperforming assets. Presented solutions to the bank President to solve problems.
Created a market map and identified areas for growth. Examined the business landscape, segmented it, and identified areas for potential growth. Ownership of all turnaround related guidelines, standards, procedures, cost estimating and scheduling practices and processes.
Partnered cross-functionally to undercover opportunities to assess and determine their viability. Developed proposals and contracts designed to attract the customer and provided an acceptable level of return to the company by researching customer requirements and translating them into development opportunities.
Thought strategically, built compelling value propositions, and developed new relationships with companies and other organizations that are mutually beneficial.
STONE SYSTEMS OF ATLANTA– ATLANTA, GA 1996 – 2010 General Manager
Opened Silestone® facility which distributed, fabricated, and installed Silestone countertops.
Worked with Sales Manager to create new incentive plans, find and hire new salespeople, trained in-house sales team and Home Depot/Lowe’s/Expo associates on new products and promotions. Researched available sink options and implemented the free stainless steel sink with the purchase of Silestone countertops.
Managed full P&L and directed all production, operations, logistics, and sales activities for a staff of 50 and 3 branches. Defined the annual strategy and directed the operational goals for Sales, Marketing, Production, Logistics, Purchasing, Planning, and Budgets.
Reviewed the sales and production reports as well as the company financials. Reviewed activity reports and financial statements to determine progress in attaining departmental objectives and revising objectives as required. Marc Granberry
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Provisioned the monthly business unit performance and analysis reporting and the detailed commentary on areas of variance to plan as well as action plans to address these variances.
Effectively engaged, established, maintained and developed strategic relationships with stakeholders, clients, suppliers and staff in order to create greater collaborations and profitability for the company. Managed the internal operational functions of several departments integral to serving the needs of members.
Oversaw core operations and strategic planning to execute vision and goals, including defining priorities, identifying new projects and initiatives, and driving positive change. Fostered employee engagement and managed change in order to ensure the team was effectively mentored, managed and supported to achieve best results.
Developed accurate monthly management information and reports within agreed timeframes. Identified and analysed performance trends and undertook initiatives to maximise profits.
Attended quarterly meetings with bankers to review progress, hired and managed a CPA, Operations Manager, Sales Manager and HR professional to develop employee incentive, benefit, and performance management systems to ensure they were in alignment with overall company financial and performance objectives.
Involved in forecasting, budgeting, tracking and reporting the financial performance of the business. Forecasted and controlled budget, ensuring effective allocation of funds while avoiding waste.
Inspired others to high performance through personal leadership and courage, and fostered a culture that encourages discussion, collaboration, team work and partnering of staff and volunteers. PRIOR EMPLOYMENT DETAILS
Project Manager Builders West – Houston, TX
Residential Custom Homes and Remodeler – Met with and catered to high end clients as well as assisted with pre-design and project progress meetings to meet and exceed expectations. Project Manager David Weekley Homes – Houston, TX Production Home Builder – single family residential construction – Award: Builder Team of the Year Commercial Real Estate Agent Richard Bowers& Co., – Atlanta, GA Brokered office space as a tenant representative and raw land transactions for Investors and developers PROFESSIONAL DEVELOPMENT
Bachelor of Environmental Design (Architecture) Texas A&M University Master of Science in Land Development 1987 Texas A&M University Technical Skills: Microsoft Office Suite – (Word, Excel, PowerPoint, Outlook) Languages: English& Spanish