Work Experience

Subject Matter Expert (SME) Level II Power Infra – (June 2017-Present)

Hewlett Packard Enterprise (HPE) India PVT. LTD –New Delhi (Central Board of Indirect Taxes & Customs Project)

PAN India CBIC service operations for UPS & Electrical

Technical Support

Reports to Management

Site Visits

Vendor Coordination

Client Coordination

Providing Technical Trainings through Skype and F2F to Residence Engineers

UPS Software Tool operations

Escalation Handling

Field Service Engineer – (3rd April 2017 to June 2017)

HITACHI HI-REL POWER ELECTRONICS Pvt. Ltd. Noida (UP.)

Senior Service Engineer for UPS

Client Coordination

Report to the Management

Part Management

Field Service Engineer – (April 2015 to February 2017)

SWAFE BISSUNESS PROCE Pvt. Ltd. NEW DELHI.

Senior Service Engineer for UPS

Client Coordination

Reports to Management

Part Management

Field Service Engineer – (December 20012 to April 2013)

Galaxy Online Power System Pvt. Ltd. New Delhi.

Delhi/NCR Service Engineer for UPS

Client Coordination

Reports to Management

Repairing of all single phase ups

Field Service Engineer – (April 2012 to November 20012)

Best Power Electronics (I) Pvt. Ltd. Bangalore (India).

Service Engineer for UPS

Repairing of all single phase ups

Reports to Management

Team Management

Certification

Automation(PLC,Scada, HMI,,Motors)Diploma form Sofcon India ijNoida -2012.

About Me

6+ Years’ experience, having a hand on practice experience in customer services which includes troubleshooting in UPS infra, coordination, and achievements, in various fields & much interested in achieving more higher goals in the industry

Education

Academic

Three Year Polytechnic Diploma in Electronics and Comm. Engineering from Govt. Polytechnic Jhajjar-Haryana (200ek2201011)

High School from BSEH (2008)

Matriculation from H (2008)

Technical support & Customer service

MANOJ KUMAR

Skills

Leadership-Self Starter

Communication Skills

Presentable

Management

Adaptability

Motivation

Multitasking

Achievements

Got appreciation latter from Head AMS delivery(HPE India)

Revenue Increased

Customer Satisfaction

Management Satisfaction

Target Achievements (BFT/SLA)

Escalation Handling

Language Proficiency

Hindi, English & Punjabi

Personal Details

Date of Birth – 07/12/1991

Nationality – Indian

Address-C-142, Chattarpur New Delhi

Contact No. - +91-817*******

Email – adiz58@r.postjobfree.com

Contact this candidate