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CONTACT

Address: *** *** ***, *** * Boulevard,

Residential District, Dubai South, Dubai,

United Arab Emirates

Phone: (+971)058*******

Email: adiz2k@r.postjobfree.com

SKILLS

ADDITIONAL INFORMATION

Availability: Available to work

immediately

Nationality: Philippines

Date of Birth: June 15, 1984

Gender: Female

Marital Status: Single

PROFESSIONAL SUMMARY

Dedicated, hardworking Insurance Agent with a strong work ethic and ability to build lasting client relationship. Experienced in sales and customer service with over ten years call centre experience. Adept at communicating effectively with customers, vendors, and staff. Attention to detail concerned with quality. Ensure tasks are completed correctly and on time. Adaptability and ability to work under pressure. Received achievement awards for delivering outstanding service and have consistently surpassed target KPIs.

WORK HISTORY

International Travel Insurance Sales Consultant

Allianz Worldwide Partners Services (Thailand) Co., Ltd - Bangkok, Thailand

Medical Data Analyst

Wipro BPO Philippines - Cebu, Philippines

Quality Assurance Analyst

Qualfon Phils. Incoporated - Cebu, Philippines

• Data management

Written and verbal communication

skills

•

• Results oriented

• Outstanding customer service

• Relationship-building

• Top sales performer

• Administrative support

• Creative problem solving

• Invoicing and receipts

• Adaptive team player

• Telephone skills

• Complaint resolution

• MS Office proficiency

• Judgement and Decision-making

• Insurance sales

LOVELY JUNELUGOD

• Sells insurance and do upselling over the phone (Australian Market)

• Provide quotations and do medical assessments

• Conducts interview to clients to identify their insurance needs Explain details of insurance and conditions, risk coverage, premiums and benefits

•

Monitor insurance claims and respond to clients enquiries through different channels such as phone, emails and social media

•

• Identify and seek potential clientele

• Records information about clients and their policies Ensure appropriate forms, medical examinations and other policy requirements are completed.

•

• Top 10 percent in achieving sales goals

Monitor insurance claims and respond to claim's related enquiries through different channels such as phone, emails and social media

•

Enter correct coding for specific client. Easy coding for DOS System.

(Japan Market)

•

Gather and interpret data from variety of sources (e.g., electronic health record, billing claims, cost reports, and patient satisfaction surveys)

•

Creates and maintains high quality documents, and adheres to quality standards set by Management

•

• Delivers 50 Call monitoring and audits per week

• Performs feedback and coaching for team evaluations Ensure team to achieve product quality objectives and meet product specification

•

• Conducts Performance Improvement Plan for low performers

• Provides action plan and conduct root cause analysis Customer Service Representative 11/2006 - 05/2010

Qualfon Phils. Incorporated - Cebu, Philippines, Philippines EDUCATION

Bachelor of Science: Chemical Engineering, 2006

Cebu Institute of Technology - Cebu

Diploma of Higher Education: Chemical Technology, 2004 Mindanao State University (MSU-IIT) - Iligan, Philippines Secondary: 2001

Misamis University - Ozamis, Philippines

Primary: 1997

Catadman Elementary School - Ozamis, Philippines

ACCOMPLISHMENTS

• Coordinates with Operation Supervisors for QA meeting with team

• Submit reports containing call evaluations and scores Disseminate updates to team and ensure better understanding of quality guidelines.

•

Answer customer calls promptly to avoid on-hold wait times (US Market)

•

Provide primary support to internal and external customers in fast-paced environment

•

Offer assistance to customers, paying attention to special needs or wants

•

• Maintain customer satisfaction

• Managed over 50 calls per day

Respond to customer requests for products, services and company information

•

• Meet KPIs and achieve high performance

• Team-player who can also works independently.

• General Weighted Average of 4.330 (88.30%)

• Dean's Lister

• Recipient of Science and Technology scholarship

• Awarded for academic achievement -Third Honorable Mention

• Student government representative

• Top 1 of graduating class

• Consistently surpassed sales targets for 3 consecutive years

• Sales - Increased sales by 20% over a two year period. Certificate of Achievement (Highest overall KPI in the second quarter of 2019 under the Australia Travel Insurance Sales Team)

•

Certificate of Recognition for an outstanding performance on the Operations Scorecard for the month of September 2009 -Top Performer Agent

•

Top Agent for an outstanding performance in Quality Assurance on the Month of March 2008.

•

CERTIFICATIONS

Certified R.G. 146 (Compliant) - Regulatory Guide 146 on training of Financial product adviser

HOBBIES

LANGUAGES

English- Fluent

Filipino- Native

REFERENCES

Available on request

• Reading books

• Travelling

• Cafe-hopping

• Watching movies

• Listening music and attending music festivals

• Cooking

Contact this candidate