Salesforce Assistant

Dominic W. Torres

Pacific City, OR, *****

www.linkedin.com/in/domwtorres **********@*****.*** (503) 392 - 3301 Summary Certified Salesforce Administrator with project and data management experience and proficiency in quality management, relationship building and best business practices. Ability to move seamlessly to numerous roles and work remotely. Flexible with the ability to work across different business units and platforms. Broad experience contributes to expertise and insightful perspective. Goal oriented, creative and a pragmatic self-starter.

Key Skills

Communication

Project Management

Salesforce

Hubspot

Google Docs office suite and Google Meet

RCA Facilitator

Personnel Management

MS Office

Database Management

SQL

VBA

SAS

Experience 2018–2020 Vacasa Portland, OR

Onboarding Specialist

Managed a constant pipeline of new owners from contract to live.

Successfully reduced the time to bring on new units into the company portfolio from months to less than one week for the Oregon Coast.

Documented the compliance process throughout my region which helped to drive permit process time down and built solid relationships with city and county staff.

Automated the permit applications leading to a decrease in errors and reducing administrative time by 80%.

2018 UPS Tillamook, OR

Data Supervisor

Managed the data for the Center’s dispatch and supervised drivers.

After one month in this position I successfully ran the entire Center dispatch while still performing my own duties, for one week while a co-worker was out, and was commended for keeping key metrics in line.

2007–2016 CTB/McGraw-Hill Education Monterey, CA

Analyst / Data Management II

Responsible for high-stakes educational testing data and deliverables.

In order to improve customer satisfaction, I brought a fresh perspective to the Wisconsin team which helped to successfully reduce reporting time by one month, while also increasing quality.

Developed tracking applications to support Scoring staff and management, which helped to effectively manage tight turn-around reporting times.

Awarded the Silver Award for Superior Customer Value in 2013, nominated for the Silver Award in 2009, and received four Team awards.

2005–2007 Dominic W. Torres Consulting Salinas, CA Business Consultant

Worked with clients to develop custom Microsoft® Access database solutions.

Helped clients analyze their business to focus marketing efforts and maximize profitability. 2003–2004 Cole Chrysler Dodge San Luis Obispo, CA

Sales

Top volume performer for the store: 108 units for 2004.

Developed long-term relationships that lead to numerous customer referrals. 1998–2002 Tierra Farming Enterprises, Inc. Salinas, CA Operations Manager, Assistant to the Controller

Prepared financial statements and developed budgets. Promoted and worked directly with the Controller and CFO. Managed accounting staff. Prepared accounting records for review by CPA.

Successfully led a farming operations project that brought 50 profitable greenhouses into off- season production for fresh herbs.

Education 2020 Salesforce Trailhead Online

Certified Salesforce Administrator

2015 California State Polytechnic University San Luis Obispo, CA

B.S. Agricultural Business with a concentration in marketing

Nominated for Senior Project of the year in 2003 1987 University of California Santa Barbara, CA

Business major with an economics minor

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