Benjamin Cave

Santa Ana, CA 951-***-**** adiyzc@r.postjobfree.com linkedin.com/in/benjamincave Summary

High-capacity individual with a coachable, collaborative attitude and machine-like work ethic. Proven record of process improvement. Demonstrated organizational skills and the ability to establish strong partnerships across the organization. Works independently and effectively to influence a diverse team. Education

MBA, Boise State University, 2020

BA, Vanguard University, 2011, Magna cum laude

Professional Experience

Argaux, LLC, Costa Mesa, CA Feb 2020 - Present

Director of Logistics

Hired to build, advise upon, and direct warehouse operations for wine retail start-up that has seen over 300% sales growth and doubled annual revenue in the past fiscal year

● Designed new order audit process that lowered error rates from over 10% to 1.2%

● Created project management guidelines using Basecamp for bulk orders (15+ shipments), with zero missed deadlines to date

● Currently leading implementation of inventory management tool with software vendor Cin7 - a project with goals of reducing manual upkeep related to 600+ product SKUs and vastly improving accuracy of month-end reporting

● Hired and trained 2 full-time warehouse staff to fulfill daily order volume of 100+ shipments

● Spearheaded complete overhaul of warehouse and wine cellar physical spaces, including installation of industrial shelving and recycling of old packing material

● Secured contract for offsite storage of branded packaging with FlowSpace - a cost-effective and safe solution for tracking material stock

The Printery, Inc., Irvine, CA Feb 2019 – Oct 2019 Operations Manager

Oversaw all daily production operations. Ensured staff were effective with timely data entry, proof generation, responsiveness to customer inquiries, supply ordering and inventory, scheduling jobs on press, coordination with necessary vendors, and final product delivery

● Wrote new billing protocol that resulted in significantly improved cash flow and 94% of jobs posted within designated 48-hour time frame

● Created new set of KPIs for delivery to production staff and CEO review, producing 22% average performance improvement within 3 months

● Managed cleanup project of digital work-in-progress system, eliminating 46% of old jobs

● Instituted weekly production meeting and daily huddle schedules, thus facilitating better staff communication

● Utilized Design Thinking training in February 2019 and met with key staff members to gain understanding of daily work life and assess pain points/areas of improvement

● Initiated collaborative digital environment via Google Drive for major corporate client, resulting in increased workflow visibility and eliminating weekly manual updates

● Participated in mock OSHA audit with offsite safety vendor in March 2019 and corrected safety violations on manufacturing floor

● Trained team of 15 staff members on all-day safety seminar required by OSHA

● Vetted offsite vendors for installation of new water filtration system on manufacturing floor Vanguard University, Costa Mesa, CA Feb 2016 – Jun 2018 Supervisor, Mail Center & Records Retention

Maintained budget for dual business accounts totaling $200,000 in annual ad deployment. Supervised a team of 3-6 part-time student workers. Facilitated daily shipping and receiving operations for community with 2300+ students, 500+ staff and faculty, and over 30 departments

● Rebuilt student worker training manual and instituted 2-week onboarding program for new employees, while also delivering program to existing employees to assess strengths and weaknesses and refresh essential skills

● Achieved overwhelmingly positive results, with package loss rate dropping from 14.1% to 1.3% and customer satisfaction holding strong at 94% according to 2017 survey

● Created inventory using Microsoft Excel of all equipment and location of data to ensure protection of sensitive information

● Analyzed and reorganized staff access levels to data locations to increase security

● Held focus groups with key internal customers to establish program requirements and team deliverables, thus ensuring smooth offsite transfers of confidential files in accordance with University document destruction and records retention policy

● Secured new budget-neutral contract with third party vendor, creating a decentralized document destruction pick-up that decreased collection time from eight hours to one LJSMark, LLC, Irvine, CA May 2015 – Feb 2016

Print Production Manager

Created new three-step communications process for all new purchase orders, looping in both clients and third-party vendors and lowering margin of error to less than 8%

● Evaluated design specifications with print team and ensured accurate delivery of time sensitive requests

● Acted as primary point of contact for 15+ customer accounts across multiple nationalities and industries

Technical Skills

G Suite, Microsoft Excel, Basecamp, Tableau, QuickBooks, Adobe Photoshop, WordPress, WooCommerce, HTML, CSS