ROBERTO RODRÍGUEZ

Bilingual Customer Service Expert with 6 years of Experience in the Field

Central City, CO 80427

adiyr2@r.postjobfree.com

720-***-****

I'm a highly motivated individual with a proven ability to learn quickly, create, problem solve, implement, plan, and follow procedures. I possess the ability to provide exceptional work under strict deadlines. In addition to my strong commitment and desire to succeed, I can work independently or with a team. I have strong interpersonal skills and communicate effectively with others.

Authorized to work in the US for any employer

Gas Station Attendant/Cashier

Squatch Store - Idaho Springs, CO

August 2020 to Present

In charge of various tasks that keeps the gas station tidy starting the shift and ending the shift. These various tasks include

(but are not limited to): cooking meals in the kitchen for client who orders, prepare next days food trays for the on-the-job fridge, working with inventory levels for drinks and snacks in the store, keeping the shirts and jacket racks presentable for clients to look at, and taking charge of the cash registers for gas or merchandise purchased by the client. Other work tasks include the cleaning of the gas station, so it remains presentable for when it opens the next day for the next shift to work in. Cleaning includes: sweeping and mopping of the floors, taking out the trash from inside the store and outside of the store, dusting shelves and coolers, disinfecting surfaces and handles, and closing down the kitchen at night. Bilingual Sales Representative

Mitel - Denver, CO

January 2020 to August 2020

Work efficiently with partners on my managed territories, to ensure accounts and/or deals get renewed before expiration date. Managed territories, which include over 15 countries: USA, Canada, Caribbean Islands, Central America and South America. And as a bilingual Sales Representative, I am responsible for maintaining constant communication in both languages (English and Spanish) to all my partners. Several of my duties include, but are not limited to: 1. Maintaining the Customer Relationship Management (CRM) hygiene by adding notes to every 5k deal. 2. Deliver pipelines to partners.

3. Schedule recurring calls with my partners.

4. As part of my territory management, I am expected to actively review all deals and work to resolve them out. 5. On a weekly basis, during High Performance Selling (HPS) meeting session, I am expected to have updates on important deal stacks and territory forecasting.

Front Desk Agent

WORK EXPERIENCE

Residence Inn by Marriott Denver Tech Center - Greenwood Village, CO January 2019 to November 2019

Perform essential front office administrative duties including answering incoming phone calls, on multi-line telephones in a timely-efficient manner, greeting guests at moment of check-in and check-out, making sure they feel at home, and always overseeing the office budget. Duties include:

• Cash handling with extreme security measures, ensuring the office bank stays on budget limit.

• Listen to guest complains and resolve them right away.

• Receive, sort and hand out mail letters and packages to guests.

• Schedule and manage any type of reservation for guests.

• Monitor hotel purchases and inventory level stocks.

• Maintain excellent presentation of the hotel entrance and front desk.

• Perform a variety of daily tasks to be done by end of shift. Customer Service Representative

24-7 Intouch - Aurora, CO

July 2018 to January 2019

Respond to customer calls with a friendly tone, willing to provide them 100% guest satisfaction on solving any issue and finishing the case with documentation and follow-up email. Duties include:

• Ensuring customers weren't on the call queue waiting to get their call answered or not.

• Provided extreme protection to user's database information.

• Worked 30 hours as supervisor on floor, ensuring that employees met working standards and support them on any issue they needed assistance with.

Banquet Houseman, Banquet Server

La Concha A Renaissance Hotel - San Juan, PR

March 2018 to July 2018

In charged of developing events in accordance to the Banquet Event Order (BEO), which includes, but not limited to: correct number of tables and chairs, pads and pens, glassware, decorations, other amenities, the correct time which ceremonies started, and any last-minute request added to the event. Other duties include:

• Maintain good physical maintenance of the hotel event rooms.

• Achieved 100% guest satisfaction, going beyond their needs and expectations of the hotel.

• Ensured that the BEO always went according to the sales representative plan. Banquet Server

Baltimore Marriott Waterfront - Baltimore, MD

September 2017 to January 2018

• Experience in a la carte service, family-style service, and buffet service, for platted service event, always interpreting event orders for different functions.

• Knowledge in preparing consumption reports from the event's client, to maintain proper inventory levels upon making purchasing orders.

• Knowledge on working in customer coffee breaks, controlling correct amounts of food and beverage between their meeting events.

• Gave priority to guest needs to achieve 100% guest satisfaction, increasing our Wildly Important Goal (W.I.G.).

BA in Hospitality Administration in Hospitality Administration Universidad de Puerto Rico

June 2018

Diploma

Colegio San Antonio

May 2014

• Bilingual (Spanish/English)

• Typing (57 words per minute)

• FOSSE System

• Cooking experience and wine enthusiast

• Experienced multi-tasker

• Customer Service

• Front Desk

• Front Office

• Guest Service

• Reception

• Administrative Assistant

• Microsoft Office

• Salesforce

• Excel (5 years)

• Microsoft Word (10+ years)

• Clerical Experience (2 years)

• Data Entry (1 year)

• Time Management (3 years)

• Telephony (2 years)

• Salesforce (2 years)

• Banquet Experience

• Customer Relationship Management

• Forecasting

• Budgeting

• CRM Software (Less than 1 year)

• 10 Key Calculator

• English

• Farming Experience (7 years)

EDUCATION

SKILLS

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