Service Customer

MOHAMMED ABDULLAH MOHAMMED AL BALUSHI

***************@****.***

GSM 95873197/95686289

OBJECTIVE: To secure a position with a well established organization with a stable environment that will lead to a lasting relationship in my choosing field and to obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.

PROFILE:

Gender: Male

D.O.B. : 10 September 1988

Nationality: Omani

Status: Single

Language spoken: Arabic, English, Swahili

WORK EXPERIENCE:

01 September 2011 - 5 June 2020 LA ROSA HOTEL

(formerly Rotana Muscat)

Al-khuwair, Muscat

RECEPTIONIST / PRO

Duties and Responsibilities:

as RECEPTIONIST

To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.

To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.

To deal with guest requests to ensure a comfortable and pleasant stay.

To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.

To be responsible for accurate and efficient accounts and guest billing processes.

To assist in keeping the hotel reception area clean and tidy at all times.

To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.

To administer all routes of reservations to ensure that room bookings are made and recorded accurately.

To ensure that all reservations and cancellations are processed efficiently.

To keep up to date with room prices and special offers to provide accurate information to guests.

To report any maintenance, breakage or cleanliness problems to the relevant manager.

as PRO

Arrange for different types of visa applications;

Schedule all appointments regarding visa applications (medical etc.) and coordinate with all parties involved;

Submit & collect all documentation related to different types of licenses and work permits to the relevant authorities;

Submit & collect all documentation in order to organize all employee official documentation including visa’s

Organize holiday visa’s and arrange business related travel as and when required;

Ensure all visa, medical and labor permits are up to date and arrange timely renewal;

Assist in all general inquiries concerning visa, labor and immigration matters;

Perform other related duties as assigned from time to time, such as dealing with in- and outgoing mail, etc.;

Provide administration support as and when required.

01 May 2011 - 31 July 2011 BANK MUSCAT (Ruwi)

CALL CENTER AGENT

Duties and Responsibilities:

Answer inbound calls as well as assist customers who have specific inquiries

Provide personalized customer service of the highest level

Update the existing databases with changes and the status of each customer/prospective customer

Providing feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.

Facilitating the collected competitive information to monitor business opportunities and trends.

Checking lines and categorizing the problems and issues of the customers.

Determining problems or issues in queries or complaints handling nature and proposing solutions for Enhancements

02 January 2011 – 31 April 2011 TREASUREBOX HOTEL

South Al-Ghubra, Muscat

RECEPTIONIST

Duties and Responsibilities:

Inform visiting guests about availability of rooms.

Allot rooms and check the identity of the person through valid identity proofs.

Greet customers and answer their queries.

Maintain records of guests and visitors coming in and going out of the hotel.

Deliver excellent customer service, at all times

Assist in keeping the hotel reception area clean and tidy, at all times

Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail

Administer all reservations, cancellations and no-shows, in line with company policy

Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety

EDUCATION:

OMAN TOURISM COLLEGE 01 Sept. 2007 – 27 May 2010

DIPLOMA (Two Year Program)

HOSPITALITY AND TOURISM MANAGEMENT

International Tourism Management Certificate:

-Business Administration /

-Economics /

-Marketing /

-Travel and Tourism /

-Tourism Management /

-Hotel and Event Management /

-Accounting /

-Controlling /

-French Basic Language /

-Information Technology

TRAINING ATTENDED:

OMAN TOURISM COLLEGE

Hostel Supervisor

01 June 2010 – 31 August 2010

GRAND HYATT HOTEL

Chef (Banquet Kitchen)

01 July 2009 – 31 August 2009

INTERCONTINENTAL MUSCAT HOTEL

Waiter (Banquet Hall)

01 January 2009 – 28 February 2009

BANK MUSCAT (Bahja Branch)

Customer Service Clerk

22 June 2007 – 31 August 2007

REFERENCES:

Available upon request

Contact this candidate