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Technical Writer Office

Bridgewater, MA
December 26, 2020

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Jessica M. Sircar • • Bridgewater, MA • 617-***-****

Technical Writer

Detail-oriented and user-focused professional developing technical instructions and documentation to enhance user experiences, drive adoption, and increase customer satisfaction. Translate complex source information into actionable, easy-to-understand operational manuals, policies, and procedures. Collaborate with internal and external stakeholders to develop roadmaps and resolve issues, leveraging exceptional end-to-end project management skills to monitor progress and deliver results.

•Technical Documentation

•Content Creation

•Proofreading & Editing

•Project Management

•Print Production / Distribution

•Effective Communicator

•Cross-functional Collaboration

•Team Leadership

•MS Office Suite

Career Experience

Technical Writer (contract), MDI Advantage, Shrewsbury, PA (remote) 4/2020 to 6/2020

Prepared, reviewed, revised, and maintained technical documents, recommending overall organization and layout, mode of presentation, and print and publication methods. Collaborated with stakeholders to ensure accuracy, clarity, and consistency of technical documentation, developing copy from technical and engineering sources. Supported scrum sprints and designed good manufacturing practice (GMP) resources, managing multiple projects and tracking end-to-end progress and resource use.

Technical Writer (contract), Akumia, Nashua, NH 2/2020 to 3/2020

Wrote technical documentation supporting operational and business development teams, including technical product instruction, corporate policy, and employee handbooks. Authored technical documentation from source material, translating engineering resources into actionable, understandable data using standard industry formats.

Academic Advising Specialist, Quincy College, Quincy, MA 2016 to 2019

Advised students on specialty programs, conducting in-person sessions with individuals and groups regarding courses, career development, and academic plans. Supervised students in Federal Work Study and ensured program compliance. Wrote and edited documentation for course catalogs, course descriptions, and college program sheets. Wrote copy for college course offerings, department policies, staff training programs, office procedures and other manuals and handbooks. Maintained an up-to-date college intranet and marketed advising testing, and tutoring events and services.

·Proactively addressed outdated and disorganized course listings and major requirements, organizing for clarity and uniformity to improve communication to students and increase staff productivity

Adjunct Professor, Quincy College, Quincy, MA 2013 to 2019

Actively participated in the design and delivery of instruction materials in subjects of composition, literature, and history. Provided differentiated instruction for students with diverse learning needs and facilitated an engaging and interactive classroom environment. Assessed student progress by observation and with written evaluation, maintained meticulous records and provided timely and actionable feedback. Managed multiple subjects and achieved student outcome objectives.

Instructor / Faculty, Bridgewater State University, Bridgewater, MA 2013 to 2015

Developed and delivered curriculum to students in composition and English as a Second Language, evaluating and grading student writing and speaking skills.

·Selected to serve as member of the part-time faculty board, offering suggestions to increase the productivity, value, and effectiveness of their contributions.

Medical Office Manager, Newton Pediatrics, Newton/Wellesley, MA 2012 to 2015

Oversaw the day-to-day administrative operations of a pediatric practice, including work schedules, staff productivity, patient files, budget management, and hiring, training, and leading support staff. Interacted daily with patients and provide exceptional customer service.

·Established and communicated standardized workflow and processes for the new business and its new location.

Assistant Language Teacher, JET Programme, Shikokuchuo-shi, Japan 2011 to 2012

Delivered curriculum in reading, writing, and literacy to elementary and middle school students in Japan to promote use of English inside and outside classroom settings.


Master of Arts in English, 2011

Bridgewater State University, Bridgewater, MA

Bachelor of Arts in English / History / Art (concentrating in Art History), 2009 (3 degrees)

Bridgewater State College, Bridgewater, MA

Professional Training

Certified Scrum Master (CSM), exp. 2021

Certified Scrum Product Owner (CSPO), exp. 2021


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