SAMPRIKTA PATRANABISH
Address: Flat *E, Block-*, Chinar Heights, 46/3 Chinar Park, Kolkata - 700157
Phone: +91-759*******
Email · ****************@*****.***
CAREER OVERVIEW
Dedicated Customer/Office Service Representative motivated to maintain customer satisfaction & contribute to company’s success
EXPERIENCE
JANUARY 2019 – AUGUST 2020
MEDICAL INSURANCE EXECUTIVE, TATA MEDICAL CENTER
Created monthly reports for records, closed terminated records & completed chart audits
Liaison for client and insurance company including claims processing, analyzing insurance receivables and reports
Worked with department staff to research, identify and provide solutions to client and insurance company inquiries
Generated, updated and maintained patient profiles for both current and new clients
Trained new employees with patience and guidance; ensured on the job training was current and correct
Prepared bills with required documentation and distribute accordingly in a timely manner to expedite payment
Demonstrated strong attention to detail and ability to multitask within the fast-paced, high-pressure work environment
Completed insurance verification forms and sent to the TPAs and billing department
Interacted with clinical staff, patients, co-workers, and other departments in a positive and professional manner
Consistently informed patients of their financial responsibilities prior to services being rendered
Acted as a liaison between the clinical department and patient account representatives in resolving billing and reimbursement accuracy
Responsibilities also included data input of patient demographics, verifying, patient insurance coverage, obtaining medical referrals, ordering and maintaining office inventory
FEBRUARY 2017 - JANUARY 2019
MEDICAL INSURANCE EXECUTIVE, SHANKAR NETHRALAYA
Provided responsive and proactive customer service via telephone, e-mail and face to face
Coordinated and scheduled medical appointments and determine patient eligibility for provided services
2
Provide other administrative and clerical duties in support of the operational team
Created monthly reports for records, closed terminated records & completed chart audits
Liaison for client and insurance company including claims processing, analyzing insurance receivables and reports
Worked with department staff to research, identify and provide solutions to client and insurance company inquiries
Generated, updated and maintained patient profiles for both current and new clients
Trained new employees with patience and guidance; ensured on the job training was current and correct
Prepared bills with required documentation and distribute accordingly in a timely manner to expedite payment
Demonstrated strong attention to detail and ability to multitask within the fast-paced, high-pressure work environment
Completed insurance verification forms and sent to the TPAs and billing department
Interacted with clinical staff, patients, co-workers, and other departments in a positive and professional manner
Consistently informed patients of their financial responsibilities prior to services being rendered
Assisted providers and other staff with other duties, contributing to a team atmosphere EDUCATION
JULY 2014
M.A. IN POLITICAL SCIENCE, RABINDRA BHARATI UNIVERSITY MAY 2012
B.A. IN POLITICAL SCIENCE (HONS), WEST BENGAL STATE UNIVERSITY SKILLS
Strong Organizational skills
Solution Oriented
Strong Interpersonal & Communication skills
Skilled Negotiator
Eye for Details & Multi-tasking
List one of your strengths
HIGHLIGHTS & ACCOLADES
Received numerous accolades from peers across functional teams for excellence in service deliverance
Received appreciation from patient on well-coordinated expedited issue resolution
Multiple appreciation from Senior Leadership across Hospital Management, TPA’s etc. on handling critical situations & effective/timely resolution