Andrew King

** ****** ***. ********, ** *****

adiygi@r.postjobfree.com www.linkedin.com/in/andrewnking

m. +1-207-***-****

Overview

Experienced IT Generalist with more than 23 years’ experience in implementing and managing global enterprise and boutique projects. Extensive experience in leading Cloud Migrations, Centralization & Transformation projects as well as major migrations and technology upgrades specifically in Financial, Insurance, Ecommerce, Media, Healthcare, non-Profit, Supply Chain and Government sectors.

Extensive experience with ITIL-aligned Management. Skilled at streamlining business and technical processes while implementing automation to govern within Artificial Intelligence and ITSM systems.

Multi-disciplined problem solver with solid management background, excellent in communication, and team building all along with exceptional time management. Because of the breadth and depth of technical knowledge, I also like to be technically involved, as a cooperating leader

Experience

Program & Project Management

Account Management

Procurement

Technical and Functional Infrastructure Planning

Helpdesk and Operations Management

Development Management

Professional Experience

Jan. 2011 – Jan. 2019 GLOBALITOPS Varna, Bulgaria / New York, NY

CEO & Founder

Founded IT Outsourcing practice that offered Managed Services to clients in over 20 countries, with a Network Operations Center in Bulgaria and headquartered in New York

Architected internal ITSM (myGIO); including monitoring, reporting and Artificial Intelligence (AI) systems used to automate business and technical operations in client environments

Responsible for management of clients including SLA’s, Project Management, Development, Centralization/Transformation projects as well as infrastructure refreshes and Cloud Migrations

Actively engaged in all areas of operations management, coordinating with team members as a Level 3 engineer to provide technical oversight and governance

Supported client environments for industries such as media, high-end fashion retail, financial, insurance and government sectors. Customers included: Louis Vuitton, DeBeers, Fendi, Donna Karen, DKNY, Dunhill, NARS, Marc Jacobs, Alexandar Wang, Matalan, China Institute, Wildlife Foundation, Kravits Design, Mondelez, Sutton Insurance and Firelight Media

January 2007 – Feb. 2012 IPsoft Inc. New York, NY / Amsterdam, NL

Strategic Account Director – US and European Markets

Provide direct management of strategic global accounts within IPsoft’s portfolio of clients, including ING, Mastercard, Cisco, Genworth and Comcast

Assisted with expanding IPsoft’s business in the European market, provided support for opening offices in Amsterdam, NL; Frankfurt, DE and London, UK. Responsibilities included procurement, recruitment, governance and training of new staff

Responsible for overall relationship and Program Management for strategic enterprise transformation projects, including the separation of ING Bank and Insurance and the centralization of IT Services for ING Insurance (NN Group) a €40m account across 12 countries in Europe. Identified new business opportunities within accounts, NN Group had an additional €90m in delivery services added within the first year of the relationship

Worked with clients to centralize IT and business processes according to ITIL-aligned delivery. Used 6-sigma methodologies to report on all areas of operational delivery and worked with engineering teams to implement automation where possible within IPsoft’s ITSM (IPcenter) and Artificial Intelligence (AI) platform, Amelia

Global Head of Service Delivery Management

Global ownership of Service Delivery and Project Management reporting directly to CEO

Provided governance and CIO services to high-profile Global Fortune 1000 clients

Liaised between customers, internal business executives, and technical subject matter experts to ensure consistent communications and quality service delivery

Responsible for delivery of client services for over $500m in annual service revenue

Managed all internal PMO activities to deliver Managed Services contracts, utilizing best practices from the Project Management Institute and Prince2 methodologies.

Leveraged 6-Sigma practices to determine flaws in operational delivery to improve client services and improve customer satisfaction scores

Directly managed strategic global client relationships, including customers such as Cisco, Mastercard, Comcast, Kaplan, AT&T, SPSS, WWE, Consumer Reports and Genworth Financial

August 2005 – January 2007 WebRecruiter, LLC. New York, NY

Director of Service Delivery

Managed customer relationships for global deployments of HR and Recruiting systems for companies including Halliburton, KBR, Blackwater, Societe Generale and AstraZeneca

Responsible for implementation and 24x7 operations of company’s data centers and hosted applications. Deployment of Oracle RAC platform world-wide deployment of mission-critical HR software applications for Defense Department contract and Pharmaceutical customers

Managed group of Developers, QA Engineers, DBA's and Professional Services staff. Staff worked on internal R&D projects including quarterly maintenance releases and yearly major version releases as well as custom software development

Responsible for project and service delivery as well as P&L in excess of $10m annually

May 2003 – August 2005 Euroteq Consulting Huntington Station, NY

Owner/Consultant

Provided IT consulting specialized in infrastructure design, implementation, operations and maintenance for international boutique clients

Professional services provided included program and project management implementation and ongoing management for mission critical network infrastructures worldwide

Feb. 2002 – May2003 Neometrics, Inc. / Natus Medical East Northport, NY

Senior Product Manager

Managed ongoing efforts of project managers and a team of developers to Web-enable existing software packages to generate new income in an ASP environment.

Acted as HIPAA compliance officer for Neomentrics

Provided primary support for R&D as well as SDLC management of Neometrics’ Internet applications across State-wide and national health department networks

July 1999 – Jan. 2002 eShare Communications Hauppauge, NY

Senior Implementation Support Engineer

Provided professional consulting services for technical aspects throughout project life

Responsibilities included designing functional and technical specifications, implementation of custom application programming, network and database design and administration

Provided support for third party application integration, for several Fortune 500 companies including Microsoft, AT&T, First USA Bank, Peoplesoft and AOL as well as government agencies such as NASA and the NSA

Global Technical Support Director

Managed a group of eight Technical Support Engineers that provided support to over three thousand eShare customers. The group supported all of eShare’s released software packages as well as custom integration to 3rd party technologies

Increased the productivity in managing the customer support cycle. Reduced the average Tier 3 support resolution time from nine days to seventy-two hours

Customer Service Engineer

Responsibilities included providing sales support to the company’s project managers and sales representatives during the sales cycle and the implementation of new customers

Provided technical training and consulting services to high profile customers including Microsoft and AT&T. Spent a month and a half on-site, project managing the CIM integration for Talbots

Nov. 1998 - July 1999 Concrete Media, Inc. Manhattan, NY

Webmaster

Overall management of online infrastructure for Concrete Media’s company infrastructure including GirlsOn.com and Bolt.com (the 90’s highest trafficked teen site globally).

April 1998 - Jan. 1999 Codapro Corporation Bohemia, NY

Webmaster / Network Administrator

Designed and implemented Codapro’s first Internet-based platform for legacy main frame accounting systems based on SCO UNIX

March 1997-April 2002 Hosting Providers, Inc. Portland, ME

Owner / Webmaster

Design, setup and management of dedicated and virtual hosting platform servicing over 3,000 small to medium size business customers

July 1996 - March 1997 PowerLink Internet Augusta, ME

Webmaster

Complete ISP implementation and management for 500+ users and over 100 hosting clients

Technical

Addendum

OS & Cloud Environments

Microsoft, Linux, Unix, Solaris AWS, Azure, Google Cloud, Oracle, Rackspace

Virtualization

VMware, Hyper-V, Citrix XenServer

Database Environments

Oracle, Microsoft SQL, MySQL, MongoDB, DB2 and MS Access

Application Environments

.NET, Oracle (OAS), JBoss, Tomcat

Mail Server Environments

Microsoft Exchange, SendMail, Qmail and Lotus Notes

Server Software

Microsoft IIS/MTS, Peoplesoft ERP/CRM, GIT HUB, Oracle FAH, SAP, BEA WebLogic, Nagios, and NetBackup.

Desktop Software

MS Visual Studio, MS Office Suite (Word, Excel, Project, Visio), Crystal Reports, Adobe Photoshop, GIT, PVCS, Rational Rose, Toad, and SQL Navigator

Networking

Cable, PSTN, Ethernet, Fiber Optics, WAP, LAN/WAN

Cisco Hardware and IOS experience in: Catalyst; Routers; Local Director; Pix

Programming

HTML, SQL, .NET, XML, ASP, VB, PHP, JavaScript, CGI, Perl, Cold Fusion

Compliance Experience

GDPR, EU Data Privacy, Safe Harbor

ISO, PCI DSS

Sarbanes-Oxley, SOC 1/2/3

FISMA, NIST, COBIT

EU Data Privacy and EU Safe Harbor

HIPAA, HITECH

Volunteer Work

UNESCO - Association for Accountability and Internet Democracy (AAID)

Technical Advisor to the Board of Directors since 2016: Paris, France

Mission: Create the first global standards and legislation for the Internet using exiting treaties signed by UN member states to adapt a global set of standards governing Internet Accountability

http://eaaid.eu/

https://www.linkedin.com/pulse/international-internet-accountability-long-overdue-greatly-king/

Karin Dom Foundation

Community projects to raise funding for national special education programs

Assisted in coordinating community events to raise money and awareness for special education programs across the country. First and second year’s festivals had a viral community effect and national attention and more than 18,000 people in attendance the first year

https://karindom.org/en/smile-festival-success-2016/

https://www.youtube.com/watch?v=aKBwrib-Nec

Round Table

Member since 2014: Round Table 5 - Varna, Bulgaria

Holiday gift distribution, in conjunction with Round Table Germany, for children across Bulgaria in financial need

Medical device purchases and donations for local healthcare facilities

Annual scholarship program for high school graduates for further education

Events and charitable balls - hosted international guests across Europe

https://www.facebook.com/rt5varna/

https://www.facebook.com/weihnachtspaeckchenkonvoi.de/

Languages

English – Fluent Verbal and Written

Bulgarian – Advanced Verbal and Written

Dutch – Beginner Verbal and Written

Spanish – Beginner Verbal and Written

References

Available upon request.

Contact this candidate