Tiffany Wallace

Cary, NC 919-***-**** adiyew@r.postjobfree.com

Profile

Driven business professional with a thorough understanding of project lifecycle, resource management, process improvement and financial reporting. Proven success in driving adoption by building stakeholder relationships and internal alignment.

SKILLS

●Process alignment and improvement with internal and field stakeholders.

●Adaptive team member in cross-functional and global environments.

●Strong communication, presentation critical thinking and decision making skills.

●Experience working in dynamic and ever changing environments.

●Escalation and queue management, resource tools, internal training and process development.

●Testing business processes and recommending improvements.

●Leading projects and coordinating with other teams to produce better business outcomes.

●Strong understanding of reporting requirements and functionality, combined with financial analysis and defining key performance indicators.

EXPERIENCE

Senior Business Analyst, Cisco Systems

May 2018- December 2020

●Default owner for all business lines including AS Fixed, Subscription and Transaction bookings, serving as a single point of contact for requests as well as escalation management.

●Managed high volume workload for all US and Mexico resource requests dependent on staffing needs and employee expertise.

● Established initiatives and strategies to improve business processes and optimize costs.

●Lead development for several new processes within the team to include but not limited to:

Vetting Template: Developed global template, which captured all required information to staff resource requests. Trained over 40 managers and project teams on optimizing staffing processes and reducing unnecessary delays.

Admin Backlog. Dedication of two team members to support resource assignments, ensuring all schedule and assignment changes are completed in a timely manner.

Team PTO coverage. Created ownership of team PTO coverage, ensuring there are no gaps in technology staffing team support.

Regional Bug Scrub Ownership. Initiated segmentation of bug scrubs based on current resourcing pool and language barriers to determine which regional team would serve as the first point of resourcing contact.

AS-Fixed Process. Remediated gap in Cisco internal AS-Fixed booking system by creating a process to review a weekly booking report, resulting in improved time to staff, and preventing missed bookings.

Business Analyst, Cisco Systems

July 2015- May 2018

●Managed staffing requests from submission through completion, ensuring Cisco staffing policy and compliance.

●Hosted staffing meetings with internal stakeholders to review resource needs, customer expectations and assisted in aligning ideal resources for project assignment.

●Assisted with onboarding and training company stakeholders and internal team members.

●Demonstrated leadership in proactively identifying roadblocks, navigating opposition priorities and proposing solutions to reduce KPI’s.

Project Manager, Capstrat Marketing

September 2014- June 2015

●Monitored scheduling, planning and resource management from accepted concept through delivery for allocated marketing projects and campaigns.

●Worked collaboratively with Creative Directors, Graphic Designers, and Client Team to develop projects.

●Created project estimates and SOWs, managed budgets, design project plans and schedules.

Project Coordinator, Centerline Digital Marketing

May 2014- September 2015

●Led projects through full lifecycle from inception to competition while ensuring timeline, budgets and client branding expectations were met.

●Maintained document control, database management, project updates and facilitated team communication.

●Coordinated internal and client meetings, project scheduling, meeting notes and travel arrangements.

EDUCATION

Peace College, Raleigh, NC - Bachelor’s of Arts

Business Administration

May 2008- May 2012

Contact this candidate