Manager Quality
Resume:
JULIUS BARACHINA, MBA
**.**********@*****.***
OBJECTIVE
Dedicated management specialist with over eleven years of active experience managing the development and enforcement of policies within a company. Seeking a management position in a dynamic organization that will afford me unique opportunities for professional growth by fully utilizing my skillset. Strong organizational skills, with demonstrated ability to prioritize and meet aggressive timelines on multiple deliverables.
EDUCATION
Keller Graduate School of Management April 2019
Master of Business Administration with Distinction (3.96 GPA)
DeVry University September 2008
Bachelor of Science, Network and Communications Management Magna cum Laude (3.78 GPA)
EXPERIENCE
KDDI America March 2020 – Present
Network Technician
• Main responsibility in maintaining network, servers, and telecom equipment of KDDI America and its partners
• Oversee complex network components and responsible for network management (CyrusOne Data Center)
• Perform troubleshooting and resolution, including interaction with site contacts, carriers, vendors, and various departments in both KDDI America and KDDI Japan
• Ensure JIRA Service Desk tickets and monitoring alerts are managed per pre-defined SLA's for response time, updates and closure using Telematics and other ticketing systems (IoT / Connected car)
• Resolve critical system issues on a 24x7 basis, including notification, coordination, and dispatch of individuals from various functional groups and providers
• Monitor the status and performance of KDDI America services and facilities
• Handing remote hand requests from related party
• Create new key learning, methods and procedure, blog posts in the department’s Confluence page
• Perform KDDI related site inspection of IT infrastructure upgrade
AT&T Inc. Services August 2014 – December 2019
Sr. Specialist – Technical Process/Quality
• Reported directly to the Director of Network Services providing daily support to 7 area managers and 52 field managers
• Manipulated large quantities of data from multiple data sources and reduced data to meaningful information useful in decision-making and providing guidance to field operations teams
• Prepared and reported district-wide development forecasts and results including, creation of standard tracking reports, exception reports, leadership scorecard and dashboard of field operations teams
• Led the design, project planning, testing, and system documentation of any significant IT projects for the district
• Responsible for escalation with external vendors and internal departments for resolution
• Oversaw district-wide lease and site optimization team to minimize site reoccurring costs and maximize synergy opportunities through network integration
• Point-of-Contact for the VP staff and district’s field operations to drive the development and presentation of final project deliverables
• Created and facilitated district-wide development process improvements to reduce costs and while increasing efficiency and productivity
• Implemented district-wide training programs for employees with regards to CAL/OSHA
AT&T Inc. Services August 2011 – July 2014
Manager Network Services
• Managed and provided leadership, mentoring, coaching, and career development planning to technicians, ensuring productivity is maximized and quality is delivered
• Managed crews of 18-25 technicians engaged in product installation, maintenance, provisioning and testing activities at a customer site or company location
• Responsible for the hiring, termination, training, development, and performance of direct reports
• Reviewed technician performance and provided feedback and coaching designed to address performance issues
• Conducted safety and quality inspections to ensure high quality and safe performance by technicians
• Administered discipline to technicians and made recommendations concerning long term suspensions or termination of employment
• Partnered with CWA Stewards to create a safe work environment and unified work location
• Developed an effective relationship and collaborated with other AT&T Business Units to resolve issues in coordinating service order activities with ILECs, CLECs, IXCs or other leased circuit providers
• Ensured field compliance with corporate standards, as well as Federal Communications Commission (FCC) regulations
AT&T Inc. Services September 2008 – July 2011
Premises Technician
• Responsible for the installation and maintenance of products and services
• Guaranteed a high quality of work to help reduce rework
• Trained and mentored newly hired Premise Technicians
• Met target efficiency and quality every month
• Built solutions for our valued customers and meet/or exceed key sales objectives
• Resolved roadblocks and made independent decisions to deliver an effortless customer experience
SKILLS & ABILITIES
• Leadership & Team Building
• Research & Development
• Total Quality Management
• Problem Solving & Analytical Thinking
• Interpersonal & Communication Skills
• Root Cause Analysis
• Excellent foundational consulting skills
• Analytical, written, and verbal communication
• Facilitation and presentation
• AWS and Microsoft Azure
• Project Management
• Microsoft Office and LEAN Practices
• JIRA Service Desk ticketing system
• Managing Confluence page
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