Professional Communications Specialist with progressive career across both internal and external communications in devising successful media strategies, digital communications, advertising, marketing, public relations, orchestrating special events and human resources; offering excellent management and organizational skills to coordinate multiple, concurrent projects. Articulate writer with talent for creating engaging content, strong copywriter and copyeditor, multi-language content manager, linguist-communicator professional with a bachelor's degree in Linguistics & Communications from University of Florida. Creative thinker, innovative, focused on providing the best communications and solutions to improve the company's growth and success.

EDUCATION

Certificate: Strategy of Content Marketing 06/2020

University of California, Davis Davis, California

Bachelor of Arts: Linguistics and Communications 2013 - 2017

University of Florida Gainesville, Florida

EXPERIENCE

Communications Specialist 03/2020 to Current

T-Mobile Dallas, Texas

Improved readability and engagement for C-level executives by redesigning / reformatting internal communications.

Designed Standard Operating Procedure documents to reflect consistent current operations and Quality Assurance Process to maintain high standard of internal communications.

Facilitated trainings / communications to encourage teamwork and collaboration throughout T-Mobile, exchanging different technical perspectives during telecommunications mega-merger (Sprint - T-Mobile).

Member of Major Incident Management Team.

Communications Specialist 10/2019 to Current (part-time)

EDUCARE, Dallas Dallas, Texas

Created / implemented all marketing strategies, brand identity of all print materials and web-based / social media mediums for promotional campaigns, multiple annual symposiums, engaging attendees with stimulating, educational materials.

Drafted / published press releases for fundraisers, events, local politics and non-profits.

Produced messaging strategy and communicated with public speakers, members of media, non-profits and attendees to maintain clear, cohesive narrative of EDUCARE's mission.

Built strong relationships with technical and non-technical groups using communication technology.

Developed virtual event platform to host 300+ attendees for Continuing Education Certification.

Leveraged relationships with sponsors and vendors to finance adaptation from in-person Compassion Fatigue Symposium to virtual event (https://www.educarecfs.com).

Regional Operations Manager 03/2017 to 10/2019

Patron Restaurant Group Dallas, Texas

Lead, managed highest volume food stall in Legacy Food Hall grossing $2.3M in sales the first year with 25% Profit Margin, steadily achieving highest sales week-by-week and maintaining leadership in hyper-competitive North Dallas market.

Coordinated Next Seed campaign for Tacos Patron, developing and maintaining close relationships with investors.

Created and defined brand identity, style guide and marketing strategy for multiple restaurants, maintaining cohesive branding structure throughout print / digital materials.

Designed and standardized logos, look & feel, infographics, brochures, presentations; published creative menu designs resulting in high customer retention, higher sales and increase of per-person-average for multiple businesses.

Constructed, managed social media platforms, SEO, websites and successfully maintained positive online presence.

Designed, implemented cost effective organizational systems outlined in manual of operations.

Generated and applied operational manuals for consistency in daily operations and event logistics.

Opened three restaurant stalls simultaneously, recruited over 150 staff members; trained teams to maintain high standards.

Civic Scholar 01/2017 to 04/2017

Bob Graham Center for Public Service Gainesville, Florida

Lead investigation of early childhood education in Flagler county by interviewing educators, engaging lawmakers at county level, analyzing public records; drafted external press materials, internal communication campaigns and blog posts.

Synthesized comprehensive report citing critical issues and proposed solutions to improve quality increasing access for early childhood education (http://www.bobgrahamcenter.ufl.edu/content/civic-scholar-policy-papers).

Intern 05/2016 to 08/2016

Translations.com Barcelona, Spain

Participated in Machine Translation development for engine building and process improvement.

Worked closely with Media Project Management Team to reorganize and monitor reports for increased account quality guidance.

SKILLS: Exceptional research skills, strong written / spoken skills, web development, data analysis, in person / virtual event planning, graphic design, event management, teamwork, leadership, critical / strategic thinking, interact/build strong relationships with technical / non-technical groups, problem solving skills, logistics, high stress decision making, negotiation skills, strategic - crisis communications, corporate communications, marketing, program/project management, public relations, e-commerce.

LANGUAGES: Bilingual native speaker - writer English and Spanish.

SOFTWARE: Visio; Tableau; InDesign; Adobe Photoshop; Adobe Illustrator; Adobe PDF; Creative Suite; Microsoft SharePoint; Microsoft Excel; Microsoft Word; Microsoft PowerPoint; NLTK; SQL; PyCharm; Java; Python.