MICHAEL THOMASULO

*** ********* *****, **** ******, NY 14220

Mobile: 716-***-**** / E-mail: adiyda@r.postjobfree.com

EXPERIENCE

ACV Auctions - Buffalo, NY

Arbitration Administrator - December 2019 - Present

•Ensure customers receive prompt, efficient and courteous attention for all contacts and transactions

•Resolve customer complaints and escalations in a friendly, courteous manner. Advise management of all serious escalations

•Conflict resolution in a polite and distinct manner, making sure that each customer is aware of sale regulations and arbitration policies.

•Researches and recommends options and resolutions to the Arbitration Manager regarding all post auction issues

•Communicates final decisions to both buyer and seller and coordinates the post-auction process

•Coordinates and facilitates all logistics for 3rd party inspections of vehicles and performs proper record keeping

•Perform accounts receivable duties

•Practice and promote teamwork at all times. Set a good personal example of attitude and performance

•Ensure proper follow-through on all directives, bulletins, schedules, and accounting.

•Maintain a good flow of communications with inside sales teams, regional field and territory managers and directors.

Ingram Micro – Buffalo, NY

Market Development Specialist II – APC/ Schneider Electric, May 2019- December 2019

•Serving as the single first point of contact for accounts

•Establishing, building, and maintaining relationships with all existing and new customers

•Enabling and educating customers on partner programs and deal registration processes

•Maintaining proper communication with customers regarding program changes or new programs and promotions

•Maintaining a proactive approach to daily outreach and questions

•Identifying additional opportunities to expand customers’ business via pipeline

Regional Account Manager, Promark technologies CDW division, March 2018- May 2019

•Manage multiple computer storage, backup and disaster recovery vendor lines

•Manage hundreds of east coast reseller accounts

•Manage regional territory sales orders and support renewals

•Manage, track and monitor federal government and state contracts

•Communicate with vendors and internal sales team daily, to ensure high level customer service in closing deals and pricing options by phone and email

•Provide critical, time sensitive, high level support to sales teams through tech support, configuring, quoting, pricing, order entry, data management, margin analysis and deal registrations

Senior Support Representative, Nimble storage- CDW team, May 2015 – February 2018

•Communicate with vendors and internal sales team daily to ensure high level customer service in closing deals and pricing options by phone and email

•Provide critical, time sensitive, high level support to sales teams through tech support, configuring, quoting, pricing, order entry, data management and margin analysis

•Work closely with major shipping and logistic companies in the U.S. to track and ship orders, resolve customer requests and concerns in a timely fashion

•Created training manual for new employees

•August 2016 – Appointed team lead to manage the largest reseller account in the United States for Nimble Storage

•December 2016 - Received Ingram Micro Associate leadership award.

•February 2017- Promoted to Senior support representative

Wegmans Food Markets – West Seneca, NY

Customer Service Representative: Grocery, Dairy and Meat Department, November 2004 – May 2015

•Created a color coded product rotation system that greatly reduced the amount of shrink and product loss which resulted in great success both for the department and the store

•Power jack and high lift certified

•Coordinator for warehouse reconstruction/ simplification team

•Responsible for receiving, inventorying and sorting large orders and shipments on a daily basis

•Trained new employees on warehouse organization and inventory methods

•Order Management and inventory control as well as the use of a variety of scales and codes on a consistent basis ensuring products are labeled and priced properly, quickly and accurately

•March 2014- promoted to full time position assistant management role

•SKILLS: Microsoft Office, Excel, CRM, time management, customer service, multi-tasking, inventory management, Data and order entry, warehouse management, conflict resolution, arbitration and legal contract execution

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