Engineer Service

Heather Kreger

**** ***** ********* **. *********, OH 45338 937-***-**** *********@*****.***

Transportation Industry Leader

Steadfast, ambitious and capable professional with 17 years of experience in leading large teams, working together to establish goals and priorities to achieve organizational objectives. Excel as an independent contributor to resolve issues as they arise using problem solver mentality. Always aim to reach optimal productivity levels, maintaining sound relationships with colleagues and clients. Also possess strong aptitudes in writing and technology.

Core Competencies

Transportation, Operations Management, Logistics, Analytical Thinking, Strategic Planning, Process Improvement, Inventory Control, Attention to Detail, Purchasing/Procurement, Budgeting, Teamwork, Relationship Building, Interpersonal Communication, Vendor Relations, On-Time Connections, Customer Service, Organization, Problem Solving

Professional Synopsis

NORFOLK SOUTHERN CORP ENGINEER - MANAGEMENT 2002 – PRESENT

Coordinate operations in a busy rail yard setting for one of the foremost transportation companies in the U.S.

Supervise and guide teams of 12-15, assigning work orders and other duties to ensure seamless workflows, delegating tasks to ensure timely completion

Manage workers’ activities, including Signal, Switch and Brake Operators

Assess work orders and liaise with employees across shifts to respond to daily needs in the most comprehensive manner possible; prioritize work and process orders to keep operations as conducive to efficiency as possible

Schedule the movement of freight cars allow for suitable loading positioning; also inspect train cars to confirm safety and check that each one is connected to the correct cars before station departure

Engage actively in daily corporate conference calls with clients and internal management staff

Readily respond to emergency situations to fix issues as they arise, working within emergency protocols to keep individuals and valued cargo safe at all times

Work overtime on evenings and weekends to respond to emergencies and prevent unsafe conditions

Foster and maintain a safe workplace culture, documenting all incidents including accidents and delays; perform an analysis of each to prevent future instances

Develop and finalize daily and monthly budgets; aim to slash transportation expenses by choosing more optimized modes of transportation when feasible

Stay apprised of railroad operating procedures, regulations and best practice to stay knowledgeable as it relates to service hours, blue signal protection, rear-end markers, radio communications and railroad qualification

Train and mentor new and existing team members on policies and processes to uphold adherence to safety, quality and efficiency standards

Partake in travel 75% of the time to support operations onsite in numerous locations

Also worked in Customer Service and Procurement at Moraine Materials

Education

Associate of Arts, Business Management, University of Phoenix

Includes coursework in Management and Business

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