ALISHA M. SANCHEZ-QUIROZ

adiy62@r.postjobfree.com 505-***-****

QUALIFICATIONS PROFILE

Project Management: Ambitious and goal-minded Project Manager offering proven results in managing multi-

functional teams in a constantly evolving environment. Expertise in preparation, development and coordination

planning, efficiently completing projects within time and budget constraints while following standard guidelines.

Executive Leadership: Strategic Planner with the ability to enthusiastically motivate employees to achieve ambitious results. Proven capacity to work cross-functionally and execute multi-phase projects. Experienced in policy and program development, implementation, evaluation and compliance review.

Marketing: Proficient Event Planner. Extensive experience in marketing, media relations and contract negations, including for live television. Expertise in the development and implementation of event marketing plans for promotion, publicity, advertising, public relations and securing event and athlete sponsorships/endorsements.

Communications: Exceptional verbal, technical writing and interpersonal communication talents to concisely convey information using audience-specific terminology. Communicates effectively with all levels of colleagues and clientele. Adept public speaker.

Key Strengths: Technically competent and results-oriented with exceptional analytical, organizational and problem-solving skills. Motivated self-starter and strategic thinker with a superior history of innovating process and efficiency improvements. Owned and operated a successful insurance agency. Works well independently or as part of a collaborative team. Proficient and experienced user of all Microsoft Office applications including Word, Excel, Project and Teams.

PROFESSIONAL EXPERIENCE

CGL TRANSPORT, LLC July 2019- Present

Dispatch & Planning Manager

Manages CGLT operations to ensure safe, cost-effective, profitable and timely shipments, promoting consistent companywide compliance with DOT rules and regulations, as applicable to Rinchem/CGLT operations.

Plans, organizes and manages staff to ensure training is compliant and work is accomplished, as required.

Manages financial functions including billing/auditing to ensure accuracy to internal and external customers, facilitating OTR Company and IC driver payroll, and reconciling CGLT driver and office staff credit cards.

Facilitates HR functions including OTR IC driver recruiting and onboarding, performance appraisals, MMF’s positive feedback, discipline, and terminations.

Manages daily Driver/Driver Supervisor and Planning duties to ensure safety and financial expectations are compliant with DOT and FMCSA.

Manages Spot Quotes, contracted rates and Sales/Transportation relationship.

Manage CAPA (Corrective and Preventative Action Plan) and NCR (Non-conformist Report) reporting system for CSC 80 to maintain completion of investigations and corrective actions are met in a timely manner.

Serve as lead for Deviation Management reporting for the CSC

Maintains a solid relationship with customers in collaboration with Rinchem Business Development Team as Transportation SME. Ensures all expectations are being met or exceed and looks for additional opportunities to create new business solutions.

Supports CGLT General Manger on all CSC budgeting requirements, as needed, to maintain financial expectations.

Works with CGLT Asset Group to maintain equipment and regulatory expectations.

Collaborates with administrate service centers including Human Resources, Accounting, Training, Quality, ESH, IT and Sales to fulfill requirements and meet organizational objectives throughout the company.

Ensures safety, quality, and other team meetings occur, and serves in committee memberships, as needed.

Work with Quality Assurance to audit and develop processes to ensure gaps in Standard of Performance are closed to ensure Job Break Downs, and Work Instructions are maintained to achieve corporate goals.

Serves as a Back up to dispatch supervisor, Planning Group and Administrative Assistant, as needed.

Maintains operation quality standards to ensure transportation complies with corporate goals/policies,

showcase standards, and compliant with pertinent regulations.

Owns value stream to meet customer demands and expectations regardless of functional and department boundaries. Leads the creation of current and future state plans and implements the plan to get from current to future state.

Key Accomplishment:

•Process Audits to ensure Process Standardization for the Transportation Group to include planning, dispatching, safety/regulatory and equipment sub-departments

•SME for Transportation’s CGL & Final Mile groups system integration of McLeod and Omnitracs One

•CGL SME for process development, standardization and rollout of Final Mile resource integration for Chandler and Hillsboro warehouses.

STATE FARM INSURANCE, EDWARD DUNN AGENCY May 2017- July 2019

Aspirant Agent/Account Manager

Completes annual financial reviews for customers and compiles a financial plan based on their personal goals.

Verifies policyholders’ coverages and confirms that adequate coverages are met.

Provides professional fiduciary advice to customers.

Develops and implements business plans to achieve sales and persistency objectives.

Promotes and markets business within local and surrounding communities. Educates customers on company products, identifies insurance needs and recommends most suitable products.

Initiates policyholder claims.

Key Accomplishment:

•Sold 70 Life policies in 2018, as an Aspirant Agent.

FOREVERGUARD INSURANCE RESOURCES June 2014- October 2016

Principal Agent/Agency Owner

Developed a new book of business to $472,000 in written premium in 14 months

Managed a team of insurance professionals who sold, marketed and issued insurance products to existing clients and prospects. Developed and implemented staff business plans to achieve sales and persistency objectives.

Trained marketing representatives in cold prospecting for personal and small businesses, via telephone and in person visits.

Verified policyholders’ coverages to determine if adequate coverage was in place. Initiated policyholder claims.

Provided professional fiduciary advice to customers.

Hired and trained temporary and permanent employees to cross sell multiple lines of business and provide prompt, accurate and friendly customer service.

Recruited and trained supplemental individual and group benefit enrollment agents.

Maintained complete and accurate client files, in accordance with compliance regulations.

THE SANCHEZ QUIROZ AGENCY, ALLSTATE INSURANCE December 2011- June 2014

Principal Agent/Agency Owner

Promoted and marketed business within local and surrounding communities. Educated customers on company products, identified insurance needs and recommended most suitable products.

Verified policyholders’ coverages to determine if adequate coverage was in place. Initiated policyholder claims.

Provided professional fiduciary advice to customers.

Hired and trained temporary and permanent employees to cross sell multiple lines of business and provide prompt, accurate and friendly customer service.

Recruited and trained supplemental individual and group benefit enrollment agents.

Maintained complete and accurate client files, in accordance with compliance regulations.

Key Accomplishments:

•Developed a new book of business to $998,000 in written premium, in 28 months.

•Recognized as Allstate Portfolio Growth Champion in 2012 & 2013.

PUBLIC SERVICE COMPANY OF NEW MEXICO RESOURCES (PNMR/COMFORCE) MARKET SERVICES

Energy Solutions Program Manager II/Product Developer/Budget Coordinator July 2001- January 2009

Developed Seminar Series Program- Collaborated with a core team to develop the 2006, 2007 and 2008 PNM Energy Academy, a seminar-based offer that convenes national experts to deliver in-depth information on a designated topic to commercial and industrial customers.

Performed technical writing and designed direct mail invitations, handouts and signage, and determined target audiences.

Key Accomplishments:

•In 2006, achieved optimal attendance with an average of 135 participants, per seminar, in a series of four which was an increase of 13% from the previous year.

•In 2007, the Energy Academy topics presented held high levels of interest among PNM’s customers. The average attendance rate was 180 participants, per seminar, in a series of four.

•In 2008, achieved optimal attendance, with an average of 203 eager participants per seminar, in a series of four.

Collaborated with market communications, renewable resource engineering and account management teams to coordinate and facilitate a seminar for restaurant segment customers.

Key Accomplishments:

•Provided Energy Saving Tips for Electric/Gas equipment that would yield thousands in savings.

•Obtained a 2% customer show rate at the seminar of PNM’s 450,000 customers.

Program Management Referral Service- Developed and executed a statewide network of retailers and contractors dealing in gas and electric applications. Facilitated sales, development and execution of statewide referral program, membership renewal, recruitment, software use and enhancement programs. Managed statewide phone line, addressing customer questions on natural gas applications, technical advice and providing referrals and sales leads to trade allies.

Program Management Sky Blue- Collaborated with BTS (programmers) to develop a new churn reporting system that quickly identified customers who no longer had service, based on a monthly report; a report that automated the communication medium for customer requests (i.e. report accurately separated the method of initiated customer contact by email, phone call or mail in, which provided the marketing team with insight/research to the targeted market and forms of communication that worked best for each segment), enabling quicker, economically feasible insight to customer characteristics.

Key Accomplishments:

•Helped eliminate 6% of the programs’ churn, contributing to approximately a $44 advertising savings per customer.

•In 2005, this report projected a $52,800 savings of advertising dollars by enabling higher growth levels and customer sustainability and serving as a cost-effective method of conducting market research.

•Worked with Market Communications team to achieve optimal program growth by conducting marketing research and customer outreach to establish 19,000 Sky Blue participants in 2008.

Developed Customer Appreciation Event. Worked with Market Communications to develop a Sky-Blue Customer Appreciation event for PNM’s residential customers. Customers were acknowledged for their continued support for a cleaner New Mexico. The day was also used to educate customers about new and upcoming programs they could participate in. The inaugural event in 2007, which hosted about 180 Sky Blue customers, was a huge success. In 2008, the scaled back event, which hosted about 125 customers, was just as successful.

EDUCATION

MASTER OF BUSINESS ADMINISTRATION- HUMAN RESOURCES

UNIVERSITY OF NEW MEXICO

Anticipated Completion: 2021

BACHELOR’S DEGREE- BUSINESS, MARKETING MANAGEMENT

UNIVERSITY OF NEW MEXICO

LICENSES/CERTIFICATIONS

Life & Health Insurance License

Property & Casualty Insurance License

Project Management Professinal-anticipated complettion 2020

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