Richard Gladwin Estaki

Result-oriented professional seeking challenging assignments in Sales, Marketing & Business Development in IT, Tourism & Hospitality

Location Preference: Bengaluru

Email: adiy5q@r.postjobfree.com Phone: +91-994******* Profile Summary

A competent professional offering over 9 years of experience in Sales, Marketing & Business Development

Impacted organization profitability through effective strategic and tactical management decisions and new business development

Skilled in improving market position of organizations through market research & identification of new business opportunities

Proficient in identifying potential customers, delivering presentations to them, negotiating and converting them into deals

Remaining on the cutting-edge, driving new business through key accounts and establishing strategic partnerships & dealer relationships to increase channel revenue

Proficient in managing business operations encompassing customer relationship management, administration, market analysis, development of new markets and market segments

Customer-centric with strong skills in planning, convincing, negotiation, persuasion, public speaking and team leadership Core Competencies

Sales and Business Development Key Account Management Business Strategy & Execution Client Relationship Management Demand Planning Bid Management B2B Sales Pre & Post- Sales Support Team Management Career Timeline

Jan’11-Feb’12 with

Madhu’s Limited,

London

Sep’14-Jan’16 with Tesco

Retail Store, London,

United Kingdom

Since May’18 with

Exito Media

Concepts,

Bengaluru

Apr’12-Sep’14 with

London Hilton on

Park Lane, United

Kingdom

Jun’16-Jan’18 with 24/7

Customer Pvt. Ltd.,

Bengaluru

Awards & Recognitions

Certificate for excellence from Hilton, Food Poisoning Food Contamination, Hygiene Food Pests, Premise practices & Equipment cleaning & Disinfection, the law

Appreciation certificate for Quality, Creative and Initiatives

Won Best Performer Award for the month of August and May of 2017 while working for 24/7 Customer Pvt. Ltd. Work Experience

Since May’18 with Exito Media Concepts, Bengaluru

Growth Path:

May’18-Jun’19: Senior Executive (Business Development) Since Jun’19: Team Leader (Business Development)

Key Result Areas:

Leaded a team of 10 members for vendors like Microsoft, Google, AWS VMware & SAP Labs

Conducting market research, managing vendors & supervising B2B end client listing

Managing client sourcing and client acquisition

Supervising the business partners and ensuring expansion of business channel in assigned territories

Ensuring the monthly targets are being achieved and timely payments are made

Maintaining a chain of communication with the channel partners & subordinated and communicate proper & clear schemes

Coordinating with the client with pre/post sales services and undertake the customer grievances

Organizing Channel partner meets and motivating channel partners for sales

Performing marketing activity at local level like FM Campaign and local Hoardings.

Administering innovative and new ideas with Top Management for achievement of monthly targets

Focusing vendor performance metrics on technical, process and business outcomes, such as innovation, competitive advantage and increased revenue; defining vendors’ performance standards and driving continuous improvement

Prospecting for potential new clients and turning them into leads for B2B sales

Building business network by meeting potential clients; pitching to top management of various companies

Developing proposals as per client’s needs; presenting new products & services

Attending industry functions, such as association events and conferences Previous Experience

Jun’16-Jan’18 with 24/7 Customer Pvt. Ltd., Bengaluru as Customer Support Executive Key Result Areas:

Liaising with the clients & communicated them the different banks of the area

Maintaining a positive, empathetic and professional attitude toward customers at all times

Keeping records of customer interactions, transactions, comments and complaints

Communicating and coordinating with colleagues as necessary

Providing feedback on the efficiency of the customer service process

Managing a team of junior customer service representatives

Ensuring customer satisfaction and provide professional customer support Sep’14-Jan’16 with Tesco Retail Store, London, United Kingdom as Customer Assistant & Deputy Manager Key Result Areas:

Handled the back-end and front-end cash

Ensured the clients receive best customer service Apr’12-Sep’14 with London Hilton on Park Lane, United Kingdom as Food & Beverage and Banqueting Department

Key Result Areas:

Managed the kitchen which includes the Chef

Ensured that the operations are running smoothly

Conducted in-house training for Food and Beverage Specialist

Provided service by providing food from the chef to the customer and took their orders Jan’11-Feb’12 with Madhu’s Limited, London as Food & Beverage Waiter Academic Details

CTH Advanced Diploma in International Hospitality and Tourism Management from West London College by Heriot Watt University, Oxford Street London in 2012

CTH Diploma Hospitality and Tourism Management from West London College, London in 2011

B.Com. from Loyola College, Chennai, India in 2010

12th from Leo Matriculation Higher Secondary, Chennai in 2007

10th from Leo Matriculation Higher Secondary, Chennai in 2005 IT Skills

ZOHO Corp

Sugar CRM

Personal Details

Languages Known: English, French, Hindi & Tamil

Address: Flat -002, Keerthi Residency, 1st Cross, HBR Layout, Ramdev Garden, Kacharkanahalli, Bengaluru-560084

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