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Business Development and Client Success

Bellevue, WA
December 27, 2020

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Angela Harley

Collaborator. Strategist.

Technologist. Learner.

Strong leader in the SaaS space driving business

growth through client-centric solutions. My vast

skillset serves teams and clients well, resulting in long-term relationships rooted in trust and



Tacoma, Wa


Crafty Collaboration Effective Leadership Strategic Planning Client Advocacy Team Building Public Speaking and Presentation Process Improvement Creative Integrity WORK EXPERIENCE

Director, Client Success & Delivery

Mortgage Cadence, Accenture LLP.

01/2020 - 06/2020,


Focused my team through collaboration and coaching on strategic account management supporting a holistic approach to managing client accounts in order to maximize the relationship, revenue, and customers business objectives. Contact: Katharine Loveland, EVP Delivery & Client Success - Director, Training Design & Delivery

Mortgage Cadence, Accenture LLP.

10/2014 - 01/2020,


Led the Training team in the design and delivery of exceptional technical training across varied modalities, supported by strategic planning and effective resource allocation.Work with leadership to ensure the Training team is driving organizational objectives and fostering a learning culture companywide.

Contact: Monica Ottenbacher, EVP Client Solutions - Manager, Client Accounts

The Garrigan Lyman Group

02/2014 - 09/2014,

Seattle, Wa

Strategically managed client accounts by anticipating and analyzing client needs to support the delivery of client fit solutions.Acted as the client primary point of contact effectively distilling information into business requests then partnering with internal team to ensure delivery of targeted client proposals.

Contact: Amy Howard, Media Director - LinkedIn or direct cell 253-***-**** Manager, Delivery and Implementation

Prime Alliance, Inc.

05/2007 - 02/2014,

Tukwila, Wa / Remote

Managed the implementation of Mortgage Cadence products and services for new and existing clients. Completed needs analysis, business requirement reviews, issue research and resolution, along with learning and assimilating new product features and functionality supporting client configuration and use. Contact: Jayme Suiter - Vice President, Product Management TCF Bank - LinkedIn or direct cell at 612-***-**** Role Detail

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Real Estate Agent

John L. Scott

2001 - 2007,

Puyallup, Wa

Liaised with clients to market properties to maximize selling value. Solicited and supported buyers through property research and negotiation on the sales process for purchase transactions. Contact: Broker at Puyallup, Wa - Canyon Road Office Mortgage Loan Consultant


01/2002 - 05/2007,

Tukwila, Wa

Served BECU members through the offering and personalized consultation around all financial products and services, focusing in on mortgage originations dependent on volume.

Contact: Abigail Cole - EDUCATION

BA, Communication Studies

Seattle University

2004 - 2006, Seattle, Wa

Associates, General Studies

Highline College

2002 - 2004, Des Moines, WA

WA Real Estate License

Seattle School of Real Estate

2001, Federal Way, WA

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