Medical Billing /Food Safety
Resume:
AUDREY D. McKay
901-***-**** (home) 901-***-**** (cell)
email: ************@*****.***
SUMMARY
Driven professional with more than 20 years of customer service experience in the retail industry, with strong desire to transfer skillset to the medical field. Hands on experience utilizing medical office software, medical office administration, and patient education. Resourceful and organized team player with a demonstrated ability to learn new processes and maintain confidentiality of all aspects of the work. Ability to effectively communicate with customers, employees, and all levels of management.
SKILLS:
Management
Customer Service
Insurance Verification
Medical Billing and Coding
Office Administration
Medical Terminology
Records Maintenance
Patient Education
HIPAA
Retail Sales
Training and Development
Kronos Timekeeping System
E Clinical Work Database
Microsoft Office Applications
CAREER EXPERIENCE
Laurelwood Pediatrics, Memphis, TN 11/2019 to 12/2019
Medical Office Clerk (Externship)
Escorted all patients to exam area. Collected necessary patient information including medical updates and billing information. Scheduled and confirmed appointments.
Assisted in front desk functions, patient health screenings, and behavioral audits.
Managed and filed patient health records in E Clinical Work (ECW) database.
Processed patient insurance and payments.
Chiropractic Evolved, Memphis, TN 12/2019 to 01/2020
Insurance Coordinator (Externship)
Verified patient insurance before visit. Maintained and updated information into office database.
Explained any policies, policy changes, procedures, and medical related information to patient before treatment.
Recorded patient data such as all prescreening, vision screening results, shot records, and diagnosis information.
Greeted clients upon entry. Processed any new or updated information. Processed office visit payments.
Answered all incoming calls. Scheduled appointments. Responded to office communications on a daily basis.
Kroger, Memphis, TN 07/1999 to Present Seafood Manager (09/2009 to Present)
Manage a minimum of 15 employees on a daily basis. Process payroll for all employees using Kronos Timekeeping system. Complete weekly work schedules for all team members.
Complete and manage inventory of all items in the seafood department. Complete orders weekly to prevent low stock.
Ensure department adheres to and is in compliance with all company, health, State, and Federal policies, procedures, and laws.
Strive to maintain 90% or above customer loyalty and satisfaction.
Deli Clerk/Meat Wrapper (09/1999 to 08/2009)
Prepared and displayed freshly cut meat and meat trays on a daily basis.
Created party menus to meet the needs of customers.
Provided exceptional customer service on an ongoing basis.
EDUCATION and CERTIFICATIONS
Concorde Career College, Medical Office Professional, Diploma, Graduating 04/2020
National Registry of Food Safety Professionals, Food Safety Manager Certification, 04/2019 – 04/2024
Messick Adult Vocational Center, Medical Billing and Coding, Certificate, 2007
VOLUNTEER EXPERIENCE
GirlzLife Mentoring Empowerment Program, Girls Mentor, 2015-2016
AUDREY D. McKay
901-***-**** (home) 901-***-**** (cell)
email: ************@*****.***
Dear Prospective Employer;
After reviewing your posting for a Medical professional in your office, I would like to provide you with a copy of my resume.
My resume provides details of various duties. indicates I have experience in various duties, my personal attributes include very insightful initiative and the ability to work well independently, or as part of a team. I have experience working and communicating with people; recently I completed a class in Medical Terminology and completed 126 class hours in Medical Billing and Coding. I am a self-starter, quick learner, eager to learn as much as possible, and willing to accept challenge and hard work. I am confident that I would enjoy the experience that your company would offer me and we would be valuable assets to each other.
I would very much appreciate the opportunity to meet with you. I believe that my motivation and willingness to work would make our meeting.
I am looking forward to hearing from you soon.
Sincerely,
Audrey D. McKay
Audrey D. McKay
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