E-Mail: firstname.lastname@example.org Mobile No: 977-***-****
* ***** ** ******** ********** in e-commerce, sales & marketing with across business verticals.
Possess a highly successful track record in sales & marketing, customer service, Customer support segmentation, warehouse management, quality assurance, profiling & data sourcing from syndicate source, MIS, & Customer feedback analysis on direct sales management, lead based & revenue-based initiatives.
Strategic Planning Vendor Management
Supply Chain Management Direct & Indirect Sales Sales and Marketing
E commerce Merchant Coordination Banking Escalation Department
Operations Customer Support
AREAS OF EXPERTISE
Customer Support & Customer Relationship
Sales & Marketing
Benefits to the company basis on the Analysis
Vendor Management & Revenue Generating - Created a new dashboard with complete data inputs from across Vendor. This was a fully functional product that tracks Deal, vendors, and revenue
Sales Expert – Streamlined and Optimized Sales Revenue Tracking Process by meeting various departments and individuals to carve out the process.
Marketing Specialist – Analyze industry trends and demand for products and services then create a strategy to market the product or service than collaborate with sales officers, financial staff and advertising companies to insure that is a successful strategy for implement
Review & Analysis - Created format and system to funnel the raw data into readable and understandable template, it was handy process to analyses/evaluate individual performance
July 2018 to till date : Paytm Payments Bank
Roles and Responsibilities:
Handling key customers account
Handling Tickets & E-tail of customers for all region branches
Forming SOPs & protocol for the customer support process
Build relationship and dealing with corporate clients
Handling queries of clients related to CASA & KYC
Promoting our products and services to our clients and convincing them to use it
Coordinating with different operation team for timely deliveries and pick-up of the shipments
Analyzing the performance of our clients on the basis of different product category, delivery and return rate
Analyzing the region wise performance of our operations teams on the basis of customers issues and queries resolutions
Analyzing the costumers verification process for KYC & validation of the customers documents for CASA & KYC according to bank SOPs
Interact with the customer on call and understand his problem to his account activation issues and maintains relationships with the customers
Leading a tele calling team where I need to provide them training regarding our KYC process, how to coordinate with our operation team giving commitment to consignee’s and meeting those commitments
Analyzing monthly basis performance of the E-tail customers and resolutions of customer’s queries related to bank account & KYC
April 2018 to July 2018: Sidqam Technologies Private Ltd
Roles and Responsibilities: Senior It Sales Officer
Revenue Generation & Customer Management.
Analysis of revenue on the basis of daily sales percentage
CS (Customer satisfaction ) – Impressive presentation of the product in front of the customer
Handling of customers Queries & built outstanding relation with the customer
Vendor/Sales team report management (monthly).
Maintain Sales and Marketing analysis report .
Planning & Financial Control:
Preparation and profitability (Revenue and Cost) analysis of Sales and marketing data and product demands analysis (MOM, with budget and cost analysis).
Project team control and costing control ( For sales & marketing team)
Preparation and profitability (Revenue and Cost) analysis of customer data and variance analysis (MOM, with budget and YOY analysis).
Responsible for generate revenue and company products sales
Data capturing, data analysis and data verification on daily basis
Coordination with sales & operation team for daily updates
Customer requirements /Product dashboard /Sales Analysis report
Developing Monthly MIS with regards to sales & marketing team performance
Quality check, sales & revenue, team selection, integration, segmentation, profiling, analysis, reports & sourcing
August 2016 to March 2018: Grocio Pvt. Ltd (Online Groceries Store)
Roles and Responsibilities: Marketing Manager
Effective management of vendor & customers need analysis.
Managing sales & marketing team Training marketing team, Assessing different promotional activities,Vendor Management,Werehouse products management, Manage orders and deliver process,Sourcing of shortlisted products,Quality control & Customer feedback reports
Conducting trainings for vendors to educate them about company’s requirements and help them in improving their performance.
Execution and monitoring of all regular purchasing duties.
Responsible for the preparation and process purchase orders and documents in accordance with company policies and procedures.
Purchase and issue order in accordance to specification.
Preparation of “Purchase Order” & “Work order” in SAP.
Preparation of “Outline Agreement” & “Contract Release Order” in SAP.
Coordinate with user departments and vendor in the purchasing scope of work for projects assigned.
Monitor and co-ordinate deliveries of items between suppliers to ensure that all items are delivered to site/store on time.
Chasing delivery/operations & sales team for renewal of existing contracts with vendors.
Reconciling vendor statements and preparing vendor outstanding report for senior management.
Managing events and promotional activities of company services
Arranging and coordinating with suitable third-party logistics/delivery for all Noida distribution and pick-ups.
Negotiate with Logistics Service Providers in terms of rate & TAT finalization and designing SOP’s at various operational levels.
Ensuring Return Sales Order, Return to Origin & Undelivered Return on time.
Extensive follow up with Logistics Service Providers in terms of reverse pick-ups, deliveries & in-transit consignments against agreed SLA.
Arrange reverse pickup for all return request rose by the customer & follow up till the shipment received in warehouse.
Co-ordinate with customer care for all the issue and escalations related to reverse products and deliveries.
Track and Trace sales and marketing, logistics/delivery and sales status with my team on daily basis and to share details with MIS Team.
Co-ordinate with Sales and marketing team for his daily basis performance and targets
Responsible for resolving issues related to the on field sales and marketing team
Responsible for given now ideas to sales and marketing team on daily basis (Monthly Average).
Responsibilities for all marketing strategies and activities within the company. Oversees the marketing department and provide direction and feedback on major projects
Manage discounts and cashback policies of the products without facing any losses of the company
Find the best and prod.
April 2015 to July 2016 : FUNDreamz Global Marketing Private Limited
Roles and Responsibilities: Team Leader Sales & Marketing
Manage team for tele sales and field sales
Organize events and campaigns to raise money and other donations for the organization
Design promotional materials and increase awareness of an organization’s work, goals and financial needs
Vendor Management Tracker - Created a new dashboard with complete data inputs from across Vendor. This was a fully functional product that tracks Deal, vendors, and revenue.
Result oriented, highly motivated, self-starter.
Strong knowledge of related industry.
Strong interpersonal skills.
Ability to analyze data sales and marketing for effective decision-making.
Strong working knowledge of Excel, Word, PowerPoint.
Operating System: DOS, Windows 95 / 98, XP
Package Known: MS Office
Other Skills: Typing English-45 WPM
B.Tech : Rewa Government Engineering college
Mechanical Engineering (2014)
Executive IB Diploma (2014-2015) International Business
OXFORD Business College, Noida
Senior Secondary : 12th
M. P. BOARD BHOPAL (2007)
SUMMER INTERN PROGRAM
(B. Tech) – Gammon India private limited for 3 Months
Role - Power generation, Maintenance of machinery and tools
AWARDS AND ACHIEVEMENTS
Awarded as Best performer in India Infoline Pvt Ltd for outstanding performance.
Received performance appraisal in the Fundream global marketing Pvt. Ltd.
Best performer during joining to till now in Paytm payment bank
Awarded Scholarship in Graduation.
Awarded as Best performer in Event Management.
Got customer appreciation mail many times.