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Manager Marketing

Muscat, Oman
December 26, 2020

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Muhammad Kamal







Ability to handle different responsibilities of management as hotel management. Have wide experience in working with hotel staff and customer. I would like to use my ideas and suggestions on how to make much better customers service. EDUCATION

Master of Business administration / 2010-2012

University of medical Sciences and technology/Marketing specialisation

Bachelors in Business administration/ Marketing specialisation / 2003-2009

University of medical Sciences and technology


General Manager at Beach Resort /Salalalh-Oman / jan.2017- Current

Duties & responsibilities

- Supervise all hotel departments operation on day to day basis and monitor quality assurance.

- Use the hotel resources to maximise guests’ satisfaction &optimise revenues.

-Representing the hotel in the market place and develop relationships with key accounts.

- Organise and host VIP events.

- Support the communication process between high profile clients and institutions.

- Build and maintain a good business relationship with governmental and non- governmental parties.

- Developing and implementing staff training programs.

- Continuously developing the hotels brand.

- Attending tourism trade fairs and exhibitions.

- Providing the hotel owner with regular reports on hotel operation,objectives and fiscal Performance.

-Aggressively managing all the independent revenue and expense areas to ensure profitabilit

-Accurately forecasting revenues/expenses

-Conduct disciplinary actions against staff, including terminations.

-Disaster management.

-Attracting new profitable tour operators and charter business

-Developing new income generation options on continuous manner

-Setting the marketing strategies and polices as per current business situation.

-Motivating the team members to get their best possible outcomes Marketing & Sales Executive Hilton Salalah Resort / Jan.2015- Jan.2017

Duties &responsibilities -Hold the position of president of the Blue energy committee for one year

- Responsible of the marketing & sales for tour operators, travel,agencies, corporate and government organisations.

- Analysis local market trends and competitor activity to identify new business leads.

-Documenting all important events as the resort official photographer.

-Support part of social media channels, content writing and brand publicity.

-Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams.

- Negotiate room rates/packages with corporate clients and Tours operators

- Develop and implement creative local marketing channels

- Prepare company contracts in accordance with current business and pricing conditions.

-Work within current business strategies and recognizing potential opportunities


-Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong & comprehensive hospitality spirit within team members.

-Attend marketing events, as required and international exhibitions.

-Produce accurate and timely reports that meet the needs of the sales director and senior management to include the reporting of appointments, calls made and business leads

- Answer and advice guests queries in a prompt and professional manner

-Ensure service follow in a quality and a systematic way. Products marketing manager / jan.2014-jan.2015

M&S Group/( Sudan – Khartoum)

Duties &responsibilities

- Ensures effective control of marketing results, and takes necessary action to guarantee That achievement of marketing objectives is met.

- Establish and maintains a consistent corporate image throughout all product lines, and promotional materials.

- Guides preparation of marketing activity reports and presents to executive.

- Provide customer and sales input in the development of corporate marketing strategies related to branding, new product development, advertising and publicity, distribution management, etc.

- understand the markets in which the company targets the sale of products and determine where major sales opportunities exist.

- Gain a full understanding of the features and benefits of the company’s products and/or services to be marketed.

-Ensure that products are marketed in accordance with advertising goals, budget objectives and desired product positioning.

management, etc. Marketing & public relations Manager / Oct.2011-jan.2014

Alzaytouna specialist hospital/Sudan

Duties &responsibilities

- Representing the voice of the hospital within and outside.

-facilitate the communication process between different departments and different Managerial levels (horizontal and vertical communication)

-Develop, promote, and adhere to agreed systems and procedures across all areas of work.

- Remain informed of issues and relevant policies in each department.

- planning publicity strategies and campaigns.

-organising promotional events such as open days, exhibitions, tours and visits Managing reputation.

-Planning, developing and implementing PR strategies

-Development of the public image about the hospital through using an integrated marketing media mix

- Increase the proportion of institutions contracting with the hospital.

- Create a strong, mutual and beneficial relationships between the hospital and its clients and contractors

-Ensure provision of high quality medical services and related services to clients in satisfactory manner

-Arrange any external events and programs and reverse a positive image about the hospital

-Provide care for part of social programs outside the hospital

- Evaluate and motivate employees with distinctive posts.

- Advise management on communication issues.


Travel & Hospitality Award - 3 * Resort & Restaurant of the Year 2019 for Oman /

President of the university’s choral & Hyper office for the students community (During my studying period) /


Microsoft Office applications

Good leadership, able to work under stress

communication skills

Negotiation & contracting

Creative, active and self-motivated.

Interesting in new challenges.

Customer satisfaction

Excellent of build Social relations.

Positive and enthusiastic.

Customer service


Arabic ( mother language)

English, Fluent(speaking, Reading and writing)


Playing musical instruments


Hiking & Canyoning

Swimming & Snorkelling


Prof. Mamoun Mohamed Ali Humaida

university of Medical Sciences & Technology, Khartoum, Sudan University President (previous minister of health in Khartoum, Sudan

+249-***-****** Dr. Suzan Mamoun Humaida

Al zaytouna Specialist Hospital

General Manager


Mamoun Saud Elberair

M&S Group

General Manager


Ms. Bharti George

Hilton Salalah Resort

Human resources manager


(Shaik) Abdullah Salim Bin Amer AlRawas

Beach Resort Salalah

Resort Owner & previous Oman municipality minister Available upon request

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