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Manager Service

Riverview, GA, 30342
December 26, 2020

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Darrell McShay

Atlanta, GA *****


Global Logistics Quality Control Operational Efficiencies

“Versatile, goal-oriented, and ambitious candidate, with over 15 years of experience, seeking the opportunity to apply practical knowledge of logistics, lean inventory, team leadership, and operational excellence.”

Provide the insight, experience and acumen to increase operational efficiencies and improve production and service goals, with an eye toward continuous process improvement and logistical excellence.

Versatile and innovative, recognized for consistent success in developing the procedures needed to streamline operations, improve processes, decrease costs, invigorate teams and enhance profits.

Superb problem resolution skills and judgment, and the capability to quickly learn and adapt to multi-changing deadlines, as well as the drive and ambition for continued learning.

Excellent communication and interpersonal skills with a proven ability to gain cooperation through visionary lead-by-example work style, professional presence, and exceptional team building.

Effective leader and team builder who draws on a broad base of information, experience, and continued education to provide innovative approaches for logistics, supply chain and operations initiatives.

Areas of Expertise

Inventory Control

Personnel Management

P&L Management

Warehouse Management System

Project Management

Security & Safety Programs

Lean Management Concepts


Cost Containment Analysis

Policy/Procedure Development

Supply Chain Optimization

Microsoft Office/ADP

Red Prairie/Kronos/Total Recall

DLXP/Roadnet/Call Center



Master of Arts in Organizational Management - University of Phoenix online - GPA 3.5

Bachelor of Science in Business Management - Virginia State University, Petersburg, VA - GPA 3.17

Professional Experience

PGW/LKQ 2017 – Dec 2019

Norcross/South Atlanta, GA

Branch Manager (Warehouse/Logistics/Distribution Center)

• Manager of two warehouse locations totaling 22 employees with key focuses on Customer Service

Satisfaction and daily Branch Operations.

• Managed and controlled over 2 million in inventory assets, and a fleet of vehicles.

Schedule balance workloads, and responsible for safe / profitable operation of both PGW branches.

• Responsible for Labor Productivity, Budget, Cost Control, Inventory Management, Housekeeping, Safety,

Transportation, Distribution, Freight, Shipping/Receiving, Unloading, Lean Mgmt., and the 5S’s.

Accesscorp (F5 Corp) 2016 – 2017

Tucker and Austell GA

Operations Warehouse Manager (Production/Distribution)

• Managed all aspects of an Information Management Protective Systems Record Center (Warehouse);

operations / combined with customer service in a 400,000 sq. ft. facility and over 500,000 documents.

Managed, schedules, workload, and added more precise details to our SOP (kaizen) to

prevent breaches.

• Managed two climate controlled multimedia vaults totaling 100,000 media tapes.

Experienced with and used Total Recall, Dispatch, Roadnet, Access, pallet jacks, forklifts/reach trucks, cherry picker, RFI’S/Scanners and etc.

Exel Logistics (3PL), General Mills 2014 – 2016

Social Circle, GA

Warehouse Operations Manager(Production/Distribution)

Managed all aspects within a warehouse; cross docking/railcar facility; from receiving to outbound.

Implemented Safety, Quality, and Customer Service (SQC) standards in a 1.5 mil sq. ft. facility, which is the largest “Industrial” certified building of its type in the US; second largest of its kind in the world.

Planned, managed, and adjusted the daily workload for staffing needs to ensure goals were met.

Maintained tracking of quality reports for the site; audits, financial reporting, material handling equipment

reports, individual performance tracking, and customer required reporting.

DoD (Department of Defense Contractor), Afghanistan 2011 – 2014 Sr. Project Manager (Cost Plus Contract over 100 million dollars)

Worked in Govt. Project Management which consisted of BLS contracts.

Managed projects on Camp Site over 10 to 20 million dollars in Basic Life Support.

Acted as point-of-contact between the customer and DynCorp management in the absence of the Site Management in relation to requirements management in the identification of client/customer needs.

Accurately completed projects, tracking budgets and invoices, created and updated databases, generated reports, identified variances, and increased overall operational procedures.

Provided advanced support and project coordination, and identified and implemented processes to improve work flow, organization, logistics, standard operating procedures, and communication.

Ensured the provision and timely delivery of required equipment, facilitated vendor relationships, and conceived, planned, and performed operational management, policy making and oversight actions.

Utilized a variety of supply chain management concepts and tools such as Fedlog/GSA, Maximo, MM/WMS, SARSS, Container Management, Access, SAP, and RFS.

Darrell McShay, Page 2

DoD (Department of Defense Contractor), Iraq/Kuwait 2002 – 2011

Senior Operations Coordinator, Iraq (2007 –2011)

Coordinated with project teams to develop, update, and implement common work processes, quality assurance/ control and kaizen programs, and project execution manuals.

Completed and reviewed operating reports for content, uncovered new areas for process improvement, cost containment, and operational efficiencies, and report any compliance issues or concerns.

Utilized skills in Microsoft Office to conduct research, process data, develop reports, maintain databases, and create slide presentations that were used for client identification and acquisition.

Senior Operations Specialist, Iraq (2005 – 2007)

Provided outstanding support and service to over 4,000 services members and civilian contractors for operations and management organization.

Compiled, collected, and disseminated statistical data to prepare accurate and timely reports for senior management, clients, and project teams to be used in high-level decision-making.

Exceeded established levels of support for all financial and operational objectives with regards to expense control, staffing, training, quality standards and production goals.

Senior Logistics Coordinator, Iraq (2002 – 2005)

Accurately and expediently gathered mission-critical information and badly needed supplies in support of 4,500 service members and civilian contractors.

Accurately tracked and reported the movement of containers, researched and found lost equipment and materials in Kuwait, Dubai, Jordan, Turkey, and the United States, resulting in significant savings.

Coordinated, trained, and managed a global 23-member logistics staff, ensuring excellent performance and work results in equipment, supplies, and inventory, and transportation of products.

Darrell McShay, Page 3

Williams Oil Company, Jackson, GA 2000 – 2002

General Manager

Maintained complete operational, logistical, and financial accountability for 24-hour truck stop and convenience store, with monthly gross sales of over $2M.

Trained, mentored and led diverse staff of 23 store employees and 3 assistant managers, resulting in reduced turnover, increased enthusiasm, and strong focus on customer service.

Military Experience

U.S. Army Combat Engineer/Platoon Leader/Training NCOIC, (Secret Security Clearance) 1992 – 2000

Administratively trained, planned, and prepared work schedules for 75 personnel, achieving excellence in receiving and distributing of ammunition and hazardous material to 500 personnel in a combat unit.

Consistency recognized with awards and medals for outstanding performance, and exceeded expectations in areas such as in inventory, equipment, supplies, invoicing, and organizational budget spending standards.

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