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Service Representative Assistant

West Valley City, UT, 84128
December 26, 2020

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Ryan A Jensen

WVC, UT *****801-***-**** ●


** *** ●G-Suite ● Microsoft Works ● Team Leadership ● Team Development ● Punctual Attendance

●Time Management ● Versatile Availability● Active Listener● Customer Service EXPERIENCE

Wells Fargo, SLC, UT— Banker Connections (CSR 3) JAN 2020 - PRESENT

● Provides accurate and clear resolutions to help resolve employee banker issues and inquiries

● Manages high-volume inbound calls for technical troubleshooting, billing, and new account management for consumer checking and saving accounts

● Maintains 100% first contact resolution customer experience while consistently exceeding in call metrics Netflix, SLC, UT— Customer Service Representative MAY 2017 - JAN 2020

● Consistently performed within the top 10% of site metrics (AHT, RCR)

● Selected for multiple focus groups for floor-wide improvements feedback, and suggestions to ensure company-wide high standards of practice for agent productivity, including Mentoring new hires in training on best practices and internal operating systems

● Maintained and handled high volume of inbound calls for technical troubleshooting, billing, new member support and general customer assistance

● Floor support resource to give feedback and assistance to assist other agents through chat OnTrac, SLC, UT— PM Operations Assistant/Dispatch AUG 2012 - JUN 2017

● Oversaw package delivery and discrepancies with customers and drivers to ensure corrections for the highest quality standard

● Worked directly with upper management to promote efficiency of critical sorting alignments

● Efficiently documented and managed all reports

● Sole manager of USPS and Staples accounts

● Led and documented all temporary employees reports, hours, and payroll to submit paperwork for processing to management and further reporting to the staffing agencies PM Logistics Coordinator

● Ensured all deadlines were met with getting dispatches to drivers

● Organized all inventory, including importing information into data and filed appropriate paperwork

● Managed customer service calls and assisted in advice to peers on their cases Lead Sorter

● Motivated and mentored employees while managing all cargo

● Set and maintained timeline expectations for staff for incoming and outgoing freight deadlines

● Oversaw payroll for full and part-time sorters


Stevens-Henager College, Murray, UT— Associates Degree in Accounting with a Minor in Business Management-Mar 2013-Nov 2014

Taylorsville High School, Taylorsville, UT— HS Diploma 2007 For full resume information and skills:

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