Executive Profile

Senior Credit Manager (PAN India & EMEAI Region)-Result driven & hard working, pro-actively participating in all aspect of CREDIT and BUSINESS development, & accountable for the entire credit granting process, including the consistent application of a credit policy, periodic credit reviews of existing customers, and the assessment of the credit worthiness of potential customers, with the goal of optimizing the mix of company sales and bad debt losses. Structuring and maintaining best in class collection procedures including dispute management resolution to avoid aging provision and to achieve forecasted cash days targets. also create and drive standard, best in class processes across the region to both manage risk and enable the sales organization

Brings on table 19.5 years of experience in streamlining entire accounts receivable, credit collections operations & project accounts across the organization by implementing & effectuating credit control & compliance policies.

Merit of leading collections process across varied industries, namely Chemical, Medical Devices, Retail, Consumer Durables & IT within the specified operating model and strategic direction.

Utilized Six Sigma methodology for quick realization of payment from customers.

Education & Credentials

The Global Financial Crisis Certification-17-July-2020. (From Coursera)

RISK Governance Certification- 8-May-2020. (From Coursera)

Professionals Email Writing English – 27-May-2020. (From Coursera)

MBA (Finance) from IBMS Institute, Mumbai in 2010

Diploma in Financial Management from Welingkar Institute, Matunga in 2002

B.Com. from University of Mumbai, India in 2001

Awards & Recognitions

Outstanding Performer Award for turning around the collection from Customers and reducing the Debtors days in OCS-2018

Star Performer Award for tackling the unique credit risk due to demonetization in DOW in Nov’2017 and Best Performer for closing Jun’17 Month Sales with GST being implemented in DOW

Star Performer Award for implementing and making the receivable system online at S&N in 2009-10

Star Performer Award for recovering bad debts from dealer / distributors and for smooth functioning of receivable at S&N in 2010-11

Selected Highlights & Achievements

Successfully contributed a growth of over 20% in collections, while ensuring less than 6% of billing was past due at the end of each month, by implementing various strategic initiatives such as constant follow-up, system up gradation and direct contact via company server to customer emails/hand phone, dunning letters, SMS and phone calls for internal stakeholder and external customer, identifying delinquent accounts on its deviation from standard agreed credit term, following up with Legal Team for collection from dead accounts, implementation of credit insurance and dealer financing

I regularly exceeded the target percent current of 85% and I exceeded KPI targets for customer over 90 days past due

I reduced average delinquencies by 20% within one year

KEY SKILLS

SOFT SKILLS

MOST PROUD OF

Courage I had

to take a sinking ship of (CREDIT & COLLECTION) & make it float.

Career Timeline (Experience Summary)

19 Years of experience in credit and collection management process for B2C customer and for B2B business, credit control, credit analyst, Account receivable and Finance.

Jan 2019 – to till date: VINMAR INTERNATIONAL Pvt. Ltd., (Overseas Polymers Pvt Ltd) Mumbai as HEAD of Credit Control. – (Turnover is INR 3500 Cr.) -Team Size Handle -5 People

April 2018 – to Dec 31-2018: OCS India Pvt. Ltd., Mumbai as General Manager of Credit Control. – (Turnover is INR 800 Cr.) -Team Size Handle -12 People

January 2015 – August 2017: DOW Corning India Pvt. Ltd., (DOW CHEMICAL) Mumbai-Vikhroli as Credit Manager. – (Turnover is INR 5500 Cr.) -Team Size Handle -5 People

Previous Experience

September 2009 – December 2014: Smith & Nephew Healthcare Pvt. Ltd., Mumbai-Andheri as National AR & Credit Controller. - (Turnover is INR 2000 Cr.) -Team Size Handle -3 People

March 2001 – July 2009: TCL India Holding Pvt. Ltd., Mumbai-Andheri as Sr. Ex. MIS & Accounts. - (Turnover is INR 400 Cr.)

Professional Experience

Jan 2019 – to till date: VINMAR INTERNATIONAL Pvt. Ltd., (Overseas Polymers Pvt Ltd) Mumbai as HEAD of Credit Control

Key Result Areas:

Led end-to-end credit and collection management process for B2C customer and for B2B business

Responsible for managing and approving open credit lines up to INR 10 Cr through sound financial analysis of customers' financial statements.

Directs the activities of the Credit and Collections department toward the achievement of monthly goals, ensuring that the collection of Account Receivables is maximized while minimizing bad debt

Accelerated collections by personally negotiating for payment with high risk and at-risk delinquent debtors

Using cutting edge risk management tools and strategies – ESTABLISH credit limit for all applicants as well as EXISTING Customer & periodic credit check of customer accounts and provide recommendations to Internal Team.

Maintain a sufficient department/organizational structure to meet all goals and objectives

Responsible for DSO and Balance Percent current performance with appropriate metrics

Manage relations with Credit- and other Insurance providers

Partner extensively with both sales and senior leadership in the implementation of advanced screening processes for “pipeline” deals and monthly reporting such as the escalation process regarding payments and discrepancy resolution

Perform Customer / Internal Dispute management by liaising and solving collection disputes and problems between multiple internal and external stakeholders like Sales Managers, General Manager, Customer Service and Customers

Maintain the corporate credit policy and recommend changes to senior management

Accept or reject the staff's credit recommendations and personally investigate on the largest customer credit applications

Validated new accounts, checked customer form and facilitated customer due diligence, KYC operations & onboarding

Monitored overdue receivables and timely followed up with BUs for collection.

Drive and run credit / collection meetings on a regular basis with concerned stakeholders

Visited customer across the circles to resolve the pertaining issues and disputes for smooth function of collection

Analyzed ageing reports on monthly basis, identified slow moving, doubtful & non-recoverable outstanding amount, and cleared them through provision or making settlements / negotiations with customer

Released blocked orders for invoicing (unlock & credit limit)

Developed KPI’s, established a training process and created written policies and procedures to ensure CASH APPLICATION was done quickly, effectively and efficiently

Legal actions on cases involving litigation/disputes related to Customer outstanding to ensure recovery from bad payers.

Manage the annual goal setting and semi-annual performance reviews of the team.

Supporting and Coaching of the Credit Team with their daily tasks through the daily stand-up meeting.

April 2018 – to Dec 31-2018: OCS India Pvt. Ltd., Mumbai as General Manager of Credit Control

Currently managing the AR & credit control function for PAN India.

Analyze financial statements and credit history to better understand how much risk could be involved in extending credit to customers

Confer with credit analysts and financial advisors to better understand the potential risk associated with a customer

Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales, and billing departments to quickly resolve disputes and advance payments.

Handled all collection, legal, and bankruptcy accounts; assisted in legal matters such as trial, preference action claims, mediation, small claims court, arbitration, post-trial judgments, bankruptcy, and antitrust laws.

Receiving, analyzing and processing new credit applications in line with organizations credit policy

Analyzing customer credit profiles and exposure, comparing against policy to make risk-driven credit decisions and balancing business benefit with risk

Partnering with the business to understand customer base, customer prioritization and customer trends that could impact credit decisions

Participating in strategic continuous improvement in the organization, achieving identified goals (financial, process or talent)

January 2015 – August 2017: DOW Corning India Pvt. Ltd., (DOW CHEMICAL) Mumbai-Vikhroli as Credit Manager

Spearheaded accounts receivables & credit control functions PAN India along with project accounts involving collections, overdue control and credit limit reviews for distributors to ensure zero bad debts in line with corporate guidelines.

Key Result Areas:

Responsible for managing and approving open credit lines up to 8 Cr INR through sound financial analysis of customers' financial statements

Partnered with the business to understand customer base, customer prioritization and customer trends that could impact credit decisions

Directs the activities of the Credit and Collections department toward the achievement of monthly goals, ensuring that the collection of Account Receivables is maximized while minimizing bad debt

Supervise direct and indirect reports. Ensures Credit and Collection staff is fully trained and properly aligned to the business needs.

Hires, trains and manages a staff of Credit and Collection specialists. Conducts performance reviews. Manages employee development and administers corrective action as required

Validated new accounts, checked customer form and facilitated customer due diligence, KYC operations & onboarding

Instituted Six Sigma methodology for quick realization of payment from customers

Performed reconciliation of accounts with the customer and obtained balance confirmation quarterly; tracked BG of customer and distributor along with LC documentation

Visited customer across the circles to resolve the pertaining issues and disputes for smooth function of collection

Analyzed ageing reports on monthly basis, identified slow moving, doubtful & non-recoverable outstanding amount, and cleared them through provision or making settlements / negotiations with customer

Released blocked orders for invoicing (unlock & credit limit)

Legal actions on cases involving litigation/disputes related to Customer outstanding to ensure recovery from bad payers

IT Skills

AXAPTA-ERP/ SAPB1 & SAPR3 (FICO)/ VIKAS-ERP/ V. TRIO/ Tally-ERP (5.4 & 6.3) AND ERP

adixy4@r.postjobfree.com +91-981******* www.linkedin.com/in/shirwayya-chetan-40070b26

SENIOR CREDIT MANAGEMENT PROFESSIONAL

CREDIT CONTROL & COLLECTIONS

Location Preference: Mumbai/ Overseas

CHETAN SHIRWAYYA

MBA (Finance), DFM, B.Com.

Credit Control & Collection Management

Team Management & Leadership

Profitability Management & Cost Control

Reconciliation Operations

Audits & Compliances

Management Reporting

Continuous Process Improvement

Client Relationship Management

Risk Management

AP & AR Management

Collaborator

Innovator

Analytical

Soft

Skills

Communicator

Personal Details

Date of Birth: 30th December 1976

Languages Known: English, Hindi and Marathi

Address: B-39/40., 4th Floor, Jatashankar Apt., M.P. Road., Mulund (East), Mumbai-400081

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