Manager Project

JERRY A. HOWARD

Email: adixun@r.postjobfree.com

Skype: JAH.GROUP

Contact: 925-***-****

Katy Tx

IT PROJECT MANAGEMENT PROFESSIONAL

Professional Summary

Served as project manager responsible for overseeing and directing projects throughout IT infrastructure. Managed IT projects with a $15 million annual budget that supported multiple high-profile and complex projects spanning over several fiscal years. Liaised between diverse internal and external business partners to oversee data integrity, as well as the design, planning and seamless implementation of enterprise-wide system solutions.

Managed the installation and client acceptance of software systems and system integration projects. Ensured customer satisfaction of information technology solutions by managing the details of overall project schedules and deliverables.

Core Project Management Skills

Strong leadership skills.

Have Excellent Experience in IT Project Management.

Excellent customer service with the ability to manage.

Customer expectations.

Excellent communicator with strong verbal and written skills.

Ability to easily adapt to different communication and working styles

Active listener.

IT Project Management

Engineering Problem Solving

Design Feasibility

Communications

Failure Mode Effects Analysis

Quality Analysis Reporting

Excellent organizational skills.

Self-starter and a quick learner.

Proven ability to set priorities across multiple projects and drive for results.

Good attention to details.

time management skills.

Excellent facilitation and collaboration skills.

Work effectively with internal and external clients, third-party vendors, and senior management accomplishing project objectives.

Exercise judgment within broadly defined policies and practices to develop corporate methods, techniques.

Evaluate complex situations accurately and identifies viable solutions that create successful outcomes for the customer.

In-depth knowledge of how to navigate through matrixed organizations to engage teams and get work done.

Can establish and maintain effective relationships with business and IT customers to gain their trust and respect.

Ability to communicate effectively with senior IT and business leaders.

Technical Exposure

MS Teams

Exchange Online

Office/O365

Windows 10, OneNote

PeopleSoft, CC&B, WAM, Manhattan SCM

BMC Remedy Change and Release Management Solution 7.6, Toad, RMAN

ServiceNow Incidents, ITL

SharePoint/OneDrive

Smartsheets, Microsoft Project, Excel, Agile, Jira

Oracle Database 11g,12c

Junipers EX 3400 Server – 24 Port

Juniper SRX 300 Server

Meraki MR 33 WAP

Azure Microsoft Cloud Platform

, PROFESSIONAL EXPERIENCE:

Robert Half Staffing

Role

IT Project Manager

Organization

Robert Half Staffing, San Francisco, Ca

Duration

May 2019 to Nov 2020

Team Size

5

Clients

Mattson International, Contra Costa County Droit

Contribution as IT Project Manager

Work Planning and Management

Provided technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.

Project Manager for Kronos, Peoplesoft, O365, PC Replacement, Windows 7> Windows 10 projects.

Management of schedule and budget related to the IT infrastructure build

Managing the customer interface for all matters related to the build and migration

Leading the technical team (15-20 engineers)

0365 Migration Strategic Planning and Pilot Migration

Ensuring that engineering processes are followed and relevant standards

Full responsibility for the build and deployment of the supporting IT infrastructure

Supporting the overall migration planning and deployment strategy

Responsibility to produce all formal documentation related to the IT infrastructure

Reviewed system deficiencies and implemented effective solutions.

Created and executed development plans and revises as appropriate to meet changing needs and requirements.

Developed, defined, and executed project plans, project scope, activities, schedules, budgets, and deliverables.

Ensured technical teams are contributing to our code library.

Took ownership of the development lifecycle and was responsible for managing technical risks throughout the project.

Utilize and apply an understanding of budgeting, project management and resource management to assigned project

Demonstrate presentation and written communication skills, including proposals, policy, and document writing

Provided strong facilitation and negotiation skills to lead project meetings, achieve project results and manage vendor relationships

Update SharePoint Dept of Information Technology Website

Status Reporting

Responsible for regular customer and internal project status and project reporting.

Reviewed status reports submitted by application teams and follow up on any issues, questions, concerns

Implementation Partners Staffing

Role

IT Infrastructure Project Manager

Organization

Implementation Partners, Houston Tx

Duration

August 2016 to May 2019

Team Size

6

Clients

Orchard Hardware, TJMAXX

Contribution as IT Infrastructure Project Manager

Work Planning and Management

Oversight of the overall planning, execution, and control of multiple large to enterprise-sized infra projects to successful implementation.

Managed infrastructure project elements of application lifecycle – capacity planning, vendor liaising, efforts optimization and schedule optimization for installments

Oversight of 0365 Migration Discovery and Assessment

Project Management Methodology to ensure project delivery, framework, tasks, activities, and deliverables are represented and accounted for in project plans, timelines, and the system of record.

Conduct Global WMS project kick-off meetings, communicate project expectations, and serve as a single point of contact for projects.

Meeting Minutes in Confluence and Sprint Cycles

Track $33mil Infrastructure Projects and Issues in Jira

Managed schedule, dependencies, and resource utilization for data center ops, setting up and decommissioning infra components for application team and project

Lead successful delivery of complex customer IT Infrastructure projects from planning, design to implementation.

Managed the project from start to completion including the resolution of project risks and issues.

Managed small to medium or a portion of inflight or transformation IT Infrastructure projects.

Provided leadership and management of the project team.

Ensure project objectives and performance metrics are achieved.

Ensure that project deliverable meet the required quality standards and are accepted by the customer.

Responsible for the creation and updating of the project schedule and plan with financial, resource and material requirements.

Responsible for organizing and leading project team and project governance team meetings.

Accountable for the Project Budget.

Participate in the preparation of proposals and agreements.

Oversee project staff including project engineers, both on- and off-shore team, vendors, partners, or subcontractors.

Present service business value to customers for new or existing business.

Capture key Lessons learnt and Best Practices which can be used to improve AS Service delivery performance

Continuously focus on project delivery excellence and high level of customer satisfaction.

Build tight working relationship WMS teams.

Infrastructure expertise in areas such as ITIL, ITSM, End User Services, Data Center

Issue and Risk Management

Identified and raise project risks and issues

Identified risks that can be mitigated within the project, lead the resolution of issues

Communicated to app teams the desired resolution of issues resolved by the Steering Committee or Executive Steering Committee

Confirm and close resolved risks and issues

Status Reporting

Responsible for regular customer and internal project status and project financial reporting.

Reviewed status reports submitted by application teams and follow up on any issues, questions, concerns.

Propel TCS, Houston, Tx

Role

IT Technical Manager

Organization

Propel TCS, Houston, Tx

Duration

July 2011 to August 2016

Team Size

10

Client

Arizona Public Service, Phoenix AZ

Contribution as IT Project Lead Consultant

Work Planning and Management

Draft and maintain design documentation for all equipment, processes, and procedures for Unix, Windows, and Oracle server environments.

Responsible for providing the specifications required for the procurement of systems infrastructure hardware, servers, and software.

Prepare Daily and Weekly Operational Support Report

Lead weekly DBA support meetings

Perform Incident Management complex issues/tickets/changes

Lead in infrastructure strategy discussions.

Act as a problem-solver to identify and solve complex system issues and act as a level 3/4 resource without supervision.

Communicates and coordinates scheduled events and downtimes to users.

Coordinates third-party maintenance for server hardware and software services.

Participate in system, application, acquisition, or divestiture projects as needed.

Perform Oracle database server administration and analysis and capacity planning for the CC&B, WAM and PeopleSoft enterprise environments.

Maintained, monitored, and support PeopleSoft components such as WebLogic, Tuxedo, Process Scheduler, Integration Broker, Cobol, Application Messaging, Data Integration

Data Architecture, Windows, and Oracle 11g and 12c database for PWC client.

Perform Oracle Application DBA Support

• Perform Oracle Code Deployment

Deliver solutions for Application Disaster Recovery

Prioritized and scheduled Service Requests, Incidents and Problems appropriately.

Ensured all systems and business applications are running at their best to minimize downtime and proactive as much as possible and collect/interpret data to predict and prevent failures.

Identified and learned appropriate software and hardware used and supported by the organization.

Performed hands-on fixes at the workstation level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

Tested fixes to ensure Problem has been adequately resolved.

Performed post-resolution follow ups with stakeholders.

Made training recommendations as necessary

Oracle Corporation

Role

Consultant Technical Manager

Organization

Oracle, Houston, Tx

Duration

September 2005 to July 2011

Team Size

10

Client

Las Vegas Water District, Las Vegas NV

Contribution as Consultant Technical Manager

Work Planning and Management

Created and analyzing documentation to ensure quality and Standards meet defined expectations and deliverables.

Act as a broker for technical requests to and from the Customers.

Develop and maintain technical project plans. Coordinated technical efforts with project Managers and other technical leads; and undertake special projects as directed.

Analyzed business needs to help ensure Oracle solutions meet the customer’s objectives by combining industry best practices and product knowledge

Exercised judgment in selecting methods and techniques to deliver technical solutions on extraordinarily complex aspects of applications and technology installations.

Point of contact for all assigned projects with responsibility for project deliverables, goals.

Managed project schedule, issue/risk register, resources, and communication

Assigned and facilitated tasking into all team members controlling priority, status, and visibility

Managed project scope and execute appropriate change requests

Managed relationships throughout the customer organization including all project team members, business contributors and stakeholders, and executive management.

Status Reporting

Responsible for regular customer and internal project status and project financial reporting.

Reviewed status reports submitted by application teams and follow up on any issues, questions, concerns

TRAINING AND CERTIFICATIONS:

PeopleSoft Corporation Systems Training

People Tools I, 1995, 1999; People Tools II, 1995

• BMC Remedy Change and Release Management, 2013

• Service Now Certification 2018

Oracle Corporation Systems Training

CC&B Technical, Oracle Utilities Work and Asset Management

Oracle Database Server 9i and 10g, Oracle Application Server 10g

Database Administrator Training: Introduction to Oracle, DBA I, Tuning Applications, 1993

Oracle Project Management Training 1995

EDUCATION:

Almeda University - Information Technology, 1997 MS Degree Boise, Idaho

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